Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
420 Reviews
4.7

420 Reviews

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420 Reviews of Tom Lowther

March 13, 2025

Dealership Rating
Employee Rating

The people at Heiser are very friendly and helpful. The service on my Toyota has been excellent. More

by r.zeit130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Heiser Toyota responded

Dear Valued Customer, We are so glad the Heiser Toyota service team was friendly and helpful during your service visit. Thank you for your business. We look forward to assisting you in the future!

March 13, 2025

Dealership Rating
Employee Rating

Heiser Toyota is wonderful and does a great job. I will never go anywhere else even though I travel from Oconomowoc. It is worth the trip More

by OCONOMOWOCDOLPHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2025

Heiser Toyota responded

Dear Valued Customer, We appreciate you making the trip from Oconomowoc to get service done at Heiser Toyota. Thank you for your business. Happy driving!

March 13, 2025

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Employee Rating

Heiser Toyota representatives are always very helpful and courteous. I enjoy the complimentary rides to and from their location. More

by PRIMER_1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

March 11, 2025

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Employee Rating

The service department called me before I needed service and we discussed when to bring the vehicle in. The mileage was low and I went on a trip. During the trip the mileage was met so I contacted my salesm More

by ralanerdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 11, 2025

Dealership Rating
Employee Rating

They are always very reliable and professional. They go over the required maintenance and keep you posted while your vehicle is in the shop . More

by theofamily512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2025

Heiser Toyota responded

Thank you for your very kind review. Tom and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 11, 2025

Dealership Rating
Employee Rating

Truly one of the only good Toyota dealers left in the Milwaukee area. Even throughout the pandemic they treated customers the same and didn't price-gouge. If you spend your money anywhere, spend it her More

by Tyreej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2025

Heiser Toyota responded

Tyree, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Roger and our team here at Heiser Toyota are glad to have you as a customer. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

March 10, 2025

Dealership Rating
Employee Rating

The worst dealer. Service advisor doesn't have much knowledge, he was New, greedy and liar. Even the service Manager was negative and lying. I tried to call the More

by Unknown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 11, 2025

Heiser Toyota responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 07, 2025

Dealership Rating
Employee Rating

Tommy is best at his job. Excellent customer sevice and had my vehicle in am out in no time. More

by 187saja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Porter

Mar 07, 2025

Heiser Toyota responded

Thank you for the kind words for Tom and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 06, 2025

Dealership Rating
Employee Rating

The entire team and staff were friendly and helpful. We will continue to have service at this dealership More

by ADAMUBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Heiser Toyota responded

Dear Adam, We are so glad you had a positive experience with the Heiser Toyota team. Thank you for your business. We look forward to servicing your vehicle in the future.

March 06, 2025

Dealership Rating
Employee Rating

Service was efficient, cost effective and fast. I was able to not have to miss scheduled work time. More

by kuetransportation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2025

Heiser Toyota responded

Dear Kue Transportation, We are glad that you had a positive experience and didn't have to miss scheduled work time. Thank you for your business. We look forward to assisting you in the future at Heiser Toyota!

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