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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
394 Reviews
4.7

394 Reviews

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394 Reviews of Tom Lowther

January 30, 2025

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Employee Rating

Great service from the agent who assisted me. Definable coming back for better experience and referral. More

by Taofik.b.idrisabdullahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Joshua Porter, Lori Gong, Nathaniel Jenkins

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Jan 30, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 30, 2025

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Employee Rating

Service technician was very helpful, shared warranty and other information I questioned. Work was completed within the time they established. More

by douglasandvicki
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 30, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

January 30, 2025

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Employee Rating

Very easy to schedule, service was quick and efficient, I will return for future service More

by joewestphal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to your return and are so glad that you had a positive experience with Heiser Toyota's service department.

January 30, 2025

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Employee Rating

Service was excellent. Tom in particular was incredibly helpful and easy to get along with. More

by Jaxon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 31, 2025

Heiser Toyota responded

Dear valued customer, Thank you so much for your 5-star rating! We look forward to working with you again in the future.

January 28, 2025

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Employee Rating

The service dept at the dealership is one of the worst I have ever dealt with. Bad customer service very unfriendly people. Long wait times. The service team can not perform the simplest tasks asked. For ex More

by KELLI.RODRIGUEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Foti, Lori Gong

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Jan 28, 2025

Heiser Toyota responded

Kelly, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 28, 2025

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Employee Rating

All went well, cool in the pool, next stop going on down to flavor town :) More

by BGKOURIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 29, 2025

Heiser Toyota responded

Dear valued customer, We love this review and are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future.

January 24, 2025

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Quick and easy. No extra sales. I don’t visit very often but when I return Tom always recognizes me. More

by HEATHER.MUELLER86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2025

Heiser Toyota responded

Heather, It's great to hear that Tom was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 23, 2025

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Employee Rating

I am always taken care of immediately upon arrival…. They always fill me in as to what is needed on my vehicle, And usually, I’m out the door fairly quickly.. It’s always appreciated More

by 0911LIBBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 24, 2025

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 22, 2025

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Employee Rating

Fast friendly service. They were ready for me and got me in and out quickly. More

by rand427
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 23, 2025

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 21, 2025

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Employee Rating

The dealership has changed tremendously service is not as good as it use to be More

by Slreed1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Jorgo Ndina, Shahat Mohamed, Vincent Lor

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Jan 22, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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