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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.8
332 Reviews
4.8

332 Reviews

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332 Reviews of Tom Lowther

November 20, 2024

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Employee Rating

Have been going to this dealership for many years. Always receive prompt and professional service. More

by VSALULA1
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Recommend Dealer
Yes
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Nov 20, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 20, 2024

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Employee Rating

My seat belt dont work on a truck I purchased. ..still waiting for real repair More

by stevestvn24
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Joshua Porter, Lori Gong, Christopher Dixon

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Nov 20, 2024

Heiser Toyota responded

Steve, Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

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Everyone is pleasant to work with and are not pushy about recommended repairs, which I appreciate. More

by HAMBOS0
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Recommend Dealer
Yes
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Nov 19, 2024

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

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Best service experience and friendliest staff around. Tommy Toyota takes care of all of my Toyotas at Heiser Toyota! More

by TOM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Pat Pomeranz, Kevin Garski, Jorgo Ndina, Shahat Mohamed, Joe Kuckuk, Jessica Phillips, Chad Covert, Jakub Kania, Brian Crandall

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Nov 19, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 19, 2024

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Employee Rating

The service was done in a timely manner and my car feels to be running good, and the complementary car wash was working. More

by ESCHULFER
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Workmanship
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Recommend Dealer
Yes
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Nov 19, 2024

Heiser Toyota responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 18, 2024

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Employee Rating

I brought my car in for the check engine light—they told me what they thought the problem was. I paid $800 to have this fixed and the check engine light came back on less than a week later. More

by sommer.kayla1
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Recommend Dealer
No
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November 15, 2024

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Wouldn’t change a thing, always wonderful customer service! Easy to find and a great location. More

by rainbowandkismet
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christine Michalowski, Peter Miszewski, Christopher Dixon

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Nov 15, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 13, 2024

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Employee Rating

Service Advisor eating while I’m actively awaiting service. Didn’t seem to be in a hurry to assist me. More

by DORF0
Service Time
Service Communication
Recommend Dealer
No
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Nov 17, 2024

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 13, 2024

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Employee Rating

Quick professional service. They did not press unnecessary service. Clean shop and a free soda, Worth the cost More

by joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Larner

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Nov 14, 2024

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 13, 2024

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Employee Rating

Extremely quick and professional service! Highly recommend to anyone looking for premium service at a fair price. Keep up the great work! More

by Aauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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