Tom Alcorn | Page 35

friendly, experienced team This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I a This service center has provided my vehicle with at least 10 years of friendly, experienced teamwork, even though it was not purchased at Klaben. I am reassured that the replacement parts are correct and of the best quality. They are always willing to work with my schedule and to secure alternate transportation should I need it. The staff respectfully listens to my concerns and follows through on explaining the details of the problems to me. They treat my 2004 Taurus wagon with the same TLC and respect as they would a 2019 Lincoln! That's a class act! More

by MOOMABELL2 Verified Customer Verified Customer

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Excellent service I was able to drop my vehicle off and come back when service was completed. I left a discount coupon with the tech whom checked me in he later called I was able to drop my vehicle off and come back when service was completed. I left a discount coupon with the tech whom checked me in he later called to inform me that the coupon wasn’t valid for what I needed done (oil change) I ok’d the new charges and continued my errands. After a called checking on approval or denial of a issue found on my car I was later called to inform me Work was completed and I could pick my car up at my leisure. I paid upon returning and after a brief conversation about any future concerns I left. And left happy with everything that had been done. More

by GAYLANFLOYD Verified Customer Verified Customer

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Fusion recall loaner Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me Tom Alcorn was very helpful, and i was able to see him without waiting. He took down all the information needed and called Enterprise to introduce me there. I later decided just to drive our Mercury with no one in the passenger seat, rather than fuss with Enterprise about availability, models, etc. But Tom was great ! This was for the Mercury airbag recall , not my Fusion steering wheel bolt recall. More

by twaickman Verified Customer Verified Customer

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Great Service Quicklane was as professional and friendly as any place I ever been to in the area and continue to go there and recommend this facility everyone I kno Quicklane was as professional and friendly as any place I ever been to in the area and continue to go there and recommend this facility everyone I know More

by bsnyder1957 Verified Customer Verified Customer

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Grateful When I went to Klaben that day I didn't know what to do. Richard Klaben took time away from his busy day to talk to me about my options. He knew I was When I went to Klaben that day I didn't know what to do. Richard Klaben took time away from his busy day to talk to me about my options. He knew I was in a bad situation and he took the time to explain to me what options I had and he made sure I understood what the outcomes would be depending on the decision I made. That's the best experience I had buying a new car. He set me up with a very nice man, Chris Volk to do the paperwork and get me in my car. Thank you guys. More

by ejeffries Verified Customer Verified Customer

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A long term relationship with dealer Klaben ford has consistently provided excellent service. I recently purchased another focus from Klaben. My old focus had 190,000 miles. I attribute t Klaben ford has consistently provided excellent service. I recently purchased another focus from Klaben. My old focus had 190,000 miles. I attribute the high mileage to following the maintenance program and good advise from Joe French, my service advisor. Matt Moyer made the sale simple. Christine Klaben walked me through all the paperwork. Very happy with all their professionalism. Thank you!! More

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Perfectly serviced We've recently required service on two of our Fords - one was having an issue with its Sync system and the other had an issue with the driver's door. We've recently required service on two of our Fords - one was having an issue with its Sync system and the other had an issue with the driver's door. In both instances our cars were fixed in a timely manner - Mike made scheduling the service painless and in the end, both cars were fixed perfectly. More

by KPomeraning Verified Customer Verified Customer

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Great service! The service by Klaben was top notch. The issue was the third time the transmission of my 2014 Ford Focus needed repair in the last 2 years.. Wo The service by Klaben was top notch. The issue was the third time the transmission of my 2014 Ford Focus needed repair in the last 2 years.. Would I buy a car from Klaben Ford or get service there, ABSOLUTELY YES. More

by DSHIELDS0 Verified Customer Verified Customer

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Great Service and Accomodating as always Mike did an excellent job as always and successfully got F150 fixed and out the door. Thank God for extended warranty to cover two new turbos!!! Mike did an excellent job as always and successfully got F150 fixed and out the door. Thank God for extended warranty to cover two new turbos!!! More

by Grecco Roman Verified Customer Verified Customer

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Great! Awesome staff, awesome service! I wouldn’t take my vehicle anywhere else to get serviced. They’re honest and kept me informed on the progress of my se Awesome staff, awesome service! I wouldn’t take my vehicle anywhere else to get serviced. They’re honest and kept me informed on the progress of my service. Thankfully I purchased an ESP, it saved me 1600! More

by Tenoutof10 Verified Customer Verified Customer

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