Tom Alcorn
Tom Alcorn at Klaben Ford Lincoln

Tom Alcorn | Page 16

Service Manager / Safety Coordinator

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
5.0
433 Reviews

36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.

Dealership Experience

38 yrs, 10 mos

Industry Experience

38 yrs, 10 mos

Specialties & Trainings

Master Service Manager and Master Technician

5.0

433 Reviews

Write a Review

433 Reviews of Tom Alcorn

April 09, 2022

Dealership Rating
Employee Rating

Excellent attention to detail and diligence in diagnosing abs repairing my vehicle. Tyler and service manager Tom Alcorn go above and beyond in assisting the customer. 5 Star customer service. I have never More

by riggt1856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tyler Schultz

Apr 11, 2022

Klaben Ford Lincoln responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2022

Dealership Rating
Employee Rating

The staff were very friendly they had my truck done half hour ahead of schedule time coffee was fresh More

by gtaylor6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks

Apr 08, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

April 06, 2022

Dealership Rating
Employee Rating

Every time I come here I am impressed with the prompt and courteous service. You will be impressed too. More

by Ksufan11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 07, 2022

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We are always more than happy to assist you if anything else comes up. Take care!

March 30, 2022

Dealership Rating
Employee Rating

Service is always done in a timely manner and I’m get regular updates and what is happening with a repair More

by JEFFVIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Kim Wolfram, Carl Bujorian, Sean Bradford , Mario Palomba, Brandon Pritchett, Tyler Schultz

Apr 02, 2022

Klaben Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

March 30, 2022

Dealership Rating
Employee Rating

Klaben has always been fair with my trade in and pricing on a new vehicle More

by l60baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JC Crawford, Douglas Lewin, Brandon Pritchett

Apr 01, 2022

Klaben Ford Lincoln responded

Hi, we're happy you found our staff to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

March 27, 2022

Dealership Rating
Employee Rating

Kim squeezed us into the service schedule on my final day of vacation for some recall work on our 2015 Ford Explorer XLT. She, very professionally, kept us in the loop during the whole process. Additionally, More

by lee.ann.rizzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 29, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 26, 2022

Dealership Rating
Employee Rating

Mona Crooks takes great care of me and my family every time we’re in for service. Thanks to Mona and the team it’s always a pleasure doing business at Klabens. More

by Terry Colbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 23, 2022

Dealership Rating
Employee Rating

Klaben Ford Lincoln is not your average car dealership it's like visiting an old friend...always make you feel at home. It's always a pleasure just to stop by even it's to say hello. More

by Ted Kaiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Christine Klaben , Andy Bellian

March 21, 2022

Dealership Rating
Employee Rating

Tom Alcorn stepped in and helped us with some electrical repairs that needed done on our brand new Lincoln. If not for him we would’ve had to take my car back for a 4th time. More

by DAVIDSONAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 21, 2022

Dealership Rating
Employee Rating

Klaben employees are very courteous and friendly. I appreciate their follow up on the service too. More

by GROTAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 23, 2022

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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