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35 Reviews of Todd Pluger
January 29, 2025
Simon needs to be better at dealing with customers he needs training in tone of voice needs training in tone of voice More
by LINDAWELLSANDT26
Verified CustomerOther Employees Tagged: Zach Claybrooks, Simon Chan
January 22, 2025
I’ve been to a lot of dealerships around the country and I can say few to none will have the Fixed Ops Director on the service drive working hand in hand with the customers, advisors, and porters to ensure I can say few to none will have the Fixed Ops Director on the service drive working hand in hand with the customers, advisors, and porters to ensure business is running smoothly for everyone. Todd does a great job of setting an example and being a leader. I was a little pressed for time on my visit and everyone did a great job of ensuring I was out of there quickly. More
by johnshuford
Other Employees Tagged: JC Cooper
January 15, 2025
Called and made an appointment. Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been t Showed up next day 10 minutes early. Was told I had no appointment. Received and email saying service had been performed even though I’d never been there. Was told it would take 45 minutes. I left an hour and a half later. They had not started and could not tell me when they would, More
by JACKSON3812
Other Employees Tagged: Carlos Ortega , Jeff Silvers
December 18, 2024
Required 3 repeat visits after my paid service due to unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof thr unchecked work, loose bolts & damaged installation. Service department was only able to offer a small refund of the work and questioned my proof through out the whole process. I highly suggest taking your vehicle elsewhere for service along with their lack of willingness to work with their customers. More
by TT17
Other Employees Tagged: Zach Claybrooks
December 12, 2024
The appointment I originally scheduled on Monday was not scheduled correctly and it took me three days and over an hour on the phone the third day to get everything set up correctly. I still have very low c scheduled correctly and it took me three days and over an hour on the phone the third day to get everything set up correctly. I still have very low confidence that I’m going to show up on Monday morning and things will be in place that need to be taken care of. More
by minda.seagraves
Other Employees Tagged: Carlos Ortega
December 02, 2024
Austin is a real pleasure to work with and the work was completed in a timely matter! completed in a timely matter! More
by Scott52
Other Employees Tagged: Austin Meek
November 24, 2024
Everytime I am here they treat me like family. Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people aro Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people around me. More
by brendan Lazaroff
Other Employees Tagged: Austin Meek, Zach Claybrooks, Carlos Ortega , Costas Hernandez , Merrick Shaw, Gregory Munroe, Manny Alcantara, Simon Chan, Brent Stump
November 21, 2024
August 8, 2024: Vehicle (15,7xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engi check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. When I pressed to have the issue addressed further. I was told “Toyota corporate makes us jump through a bunch of hoops in order to get paid for warranty work. Bring it back as soon as the light comes back on.” I did not realize it at the time, but this should have been a sign that this dealership is shady. November 15, 2024: Vehicle (19,7xx miles) was taken in for a check engine light. I was told that it is NOT covered under warranty and I had to pay $1,700 for repair. I was naïve and trusted Toyota to stand behind their vehicle and warranty and they will not. Maybe if Cobb County Toyota would have done more than just clear the code back in August, my repair bill would have been much less. We will never know. Do not trust Cobb County Toyota to service your vehicle. They do not care about helping you. All they care about is taking money from you. More
by ryan.m.moore
Other Employees Tagged: Brent Stump
October 19, 2024
My wait time was over 2 hours when I was told it would be 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When 1 hour and 15 minutes approx . After two hours , I asked for an update and my truck wasn't even looked at yet. This was just foe an oil change. When I expressed my displeasure to Todd, he could not have cared less. You have lost me as a customer . A very disappointing experience, More
by GANDEH
