Susan Tubbs

My entire experience at TOC was very positive. From my salesman to finance department everyone was wonderful. I will buy from here again soon. From my salesman to finance department everyone was wonderful. I will buy from here again soon. More

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My salesman Jeremy Cox was very knowledgeable and helpful. I worked with him nearly a month until he found the truck I wanted. The finance manager Justice Goodner explained everything to me in detail helpful. I worked with him nearly a month until he found the truck I wanted. The finance manager Justice Goodner explained everything to me in detail about the warranty packages and financing options available. They both made the process easy! I’ve used the service and parts departments several times for our other Toyotas and they are always easy to deal with! Overall this is the best Toyota dealer I’ve found in the area to deal with! More

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We purchased a 2022 Toyota Rav4. Even though we had to wait for it to be built about a month and a half, from start to finish there was fawless communication from the staff. Finance Even though we had to wait for it to be built about a month and a half, from start to finish there was fawless communication from the staff. Finance was a breeze when I came time. They gave me more than expected on trade value on my previous vehicle. And what's not to like about their service department?? STARBUCKS COFFEE dispenser, shopping lounge, plenty of seating, kids play area, and friendly service techs and writers! Our family and countless friends have bought vehicles here. Some MULTIPLE times- and for great reason. YOU should too! If other dealers make it seem difficult, then you should give Toyota of Cleveland a call n visit! More

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Matthew was awesome he went above and beyond even meeting us at our home to sign papers that we have forgot to sign at the dealership I would give him a five star rating us at our home to sign papers that we have forgot to sign at the dealership I would give him a five star rating More

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Great, quick service. Salesman Alfred Odister made things quick and pain free, he got me in and out quickly with a great cup of coffee while waiting. I planned on a leveling lift right away, but hit a hiccup quick and pain free, he got me in and out quickly with a great cup of coffee while waiting. I planned on a leveling lift right away, but hit a hiccup as the scarcity of 2022 models. The parts department helped me find any difference’s between the 2021 vs. 2022 models to see if there was any changes in suspension. More

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Monty is best general Manger! Also I want to give shout out to my fiance girl Cindy. She spent hour half with me educated me on my new highlander. How to care for it on maintenence. Even went through insur out to my fiance girl Cindy. She spent hour half with me educated me on my new highlander. How to care for it on maintenence. Even went through insurance options to save me money. An she told me the things I didn't need that my other insurance covered. She didn't care about herself only me. Everytime I visit store now she sees me I'm greeted by her an asked if I need any help. She's best finance person I've had. Thank you Cindy for being awesome an working hard get me the rate I wanted 🥰 More

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At leased 1 vehicle and I purchased 1 vehicle in the last 3 years. It's been a pleasure to do business with toyoda Cleveland. 3 years. It's been a pleasure to do business with toyoda Cleveland. More

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From my 1st Call with Mike to the 1st Appointment with Jeremy,& the 2nd appointment with Robert to the email exchanges with Bridget,& my brief interactions with Shane, until the last document was signed w Jeremy,& the 2nd appointment with Robert to the email exchanges with Bridget,& my brief interactions with Shane, until the last document was signed with Alfred. Buying my Tacoma was such a pleasure. The Professionalism of this Team is unmatched. Every aspect & detail of the process was a pleasure. More

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Just want to say this has been the best used truck buying experience I have ever had. From my sales agent ( Chance) to the SM- Mike Covington I never felt like I was being pushed to buy. My wife and I spent experience I have ever had. From my sales agent ( Chance) to the SM- Mike Covington I never felt like I was being pushed to buy. My wife and I spent a little time at the lot and left to look at another truck didn’t like it. I called back to the lot to tell chance what I would do and he called me back in less the 10 minutes to tell me I Owen a tundra. Great people give them a shout if they don’t have it they will find it. More

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Two faced is probably the best way to describe Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Kee Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Keeping long term business and valuable employees. Make the drive to the next closest Toyota dealer. They won’t talk negatively about you after you’ve completed business with them ;) More

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