Susan Tubbs | Page 2

From my 1st Call with Mike to the 1st Appointment with Jeremy,& the 2nd appointment with Robert to the email exchanges with Bridget,& my brief interactions with Shane, until the last document was signed w Jeremy,& the 2nd appointment with Robert to the email exchanges with Bridget,& my brief interactions with Shane, until the last document was signed with Alfred. Buying my Tacoma was such a pleasure. The Professionalism of this Team is unmatched. Every aspect & detail of the process was a pleasure. More

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Just want to say this has been the best used truck buying experience I have ever had. From my sales agent ( Chance) to the SM- Mike Covington I never felt like I was being pushed to buy. My wife and I spent experience I have ever had. From my sales agent ( Chance) to the SM- Mike Covington I never felt like I was being pushed to buy. My wife and I spent a little time at the lot and left to look at another truck didn’t like it. I called back to the lot to tell chance what I would do and he called me back in less the 10 minutes to tell me I Owen a tundra. Great people give them a shout if they don’t have it they will find it. More

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Two faced is probably the best way to describe Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Kee Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Keeping long term business and valuable employees. Make the drive to the next closest Toyota dealer. They won’t talk negatively about you after you’ve completed business with them ;) More

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Regular servicing of my 2004 Toyota Tacoma Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle sinc Always pleased and receive excellent service since I purchased this vehicle in 2005. Have had all required maintenance preformed on this vehicle since I purchased from this dealership and love my Toyota Tacoma. More

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Wonderful Experience! Tim is a great salesman! He was thorough and willing to assist even after quit time to provide education and find us the right vehicle. He was not in Tim is a great salesman! He was thorough and willing to assist even after quit time to provide education and find us the right vehicle. He was not in a hurry but attended to our needs in a timely manner. We did not have to wait long for call backs and he was patient as we changed our mind frequently during our search. He found us the right vehicle within our budget and never pushed or pressured us. It was nice to have a honest, knowledgeable, and friendly salesman like that. More

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great Excellent service center, parts center, and personel in those depts. Used another dealership to purchase mu Tacoma. T O C hard to buy from and trade Excellent service center, parts center, and personel in those depts. Used another dealership to purchase mu Tacoma. T O C hard to buy from and trade with. More

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Love Toyota of Cleveland! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! Have worked w toyota of Cleveland for many years....they are excellent in sales and in service. This is a great dealership!! I highly tecommend it! More

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Great experience On a personal note my experience was surprisingly pleasant and accommodating. As far professionalism and understanding my needs - taking in considerat On a personal note my experience was surprisingly pleasant and accommodating. As far professionalism and understanding my needs - taking in consideration my 2005 tuck Tundra eleven years "young" - I have only praise words to all the staff members - specially Susan Tubbs my service adviser- the way they handled my situation . Her dedication , commitment , perseverance on doing the right thing along with her great presence and attitude made my time spent at the dealership worth while throughout the entire process. Thank you Susan and thank you TOYOTA for having such a wonderful employees to work with . Sincerely Michael Popovici More

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The best experience! My family and I own 8 Toyota vehicles and go to Toyota of Cleveland for all of our vehicles and their services. I travel many many miles every week, s My family and I own 8 Toyota vehicles and go to Toyota of Cleveland for all of our vehicles and their services. I travel many many miles every week, so I am in Toyota very frequently for my services and have never been disappointed in my service or how I have been treated by all staff. Keith has done all of my services for years now and he always answers all my questions, fixes all my problems, and always works around my busy schedule! Everyone there always make you feel so welcome! I couldn't ask for a better place to get my vehicles serviced! I will be a Toyota of cleveland customer as long as I am in this area! More

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Always a good experience I have taken my Camry to this dealership since I bought it there for all servicing and scheduled maintenance and any problems. I trust them to tell I have taken my Camry to this dealership since I bought it there for all servicing and scheduled maintenance and any problems. I trust them to tell me truth and to do good work. Susan was my associate and gave me great service. More

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