Shane DeFoor
Shane DeFoor at Toyota of Cleveland

Shane DeFoor

Sales Manager

Toyota of Cleveland

3560 Village North Blvd SW
McDonald, TN 37353

5.0
378 Reviews
5.0

378 Reviews

Write a Review

Dealership Experience

8 yrs, 4 mos

Industry Experience

15 yrs

Languages Spoken

English English

378 Reviews of Shane DeFoor

April 23, 2026

Dealership Rating
Employee Rating

Salesman Caleb , manager Shane and finance manager Crystal worked hard amd made it so easy to get my new tacoma. More

by jabir_mukhtar
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Crystal Thompson, Caleb Craig

Apr 23, 2026

Toyota of Cleveland responded

Congratulations on your new Tacoma! We're glad that Caleb, Shane, and Crystal were so helpful. We wish you safe travels and hope to welcome you back to Toyota of Cleveland again in the future!

April 21, 2026

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Jorge Alvarez was very professional and so warm. Wonderful person Stockton Coffee connected on a personal level with past experience Shane Defoor was wonderful Crystal Thompson was very inform More

by baileyfamily2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Stockton Coffey, Crystal Thompson , Jorge Alvarez

Apr 21, 2026

Toyota of Cleveland responded

It means a lot that Stockton was able to connect personally, that Shane provided wonderful support, and that Crystal delivered clear insights on your extended warranty. We’re glad our team could be so welcoming and informative with your Toyota. We look forward to assisting you again. Justin Chretien General Sales Manager 423-664-9715

April 20, 2026

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Great experience! Gregg and Shane were friendly and patient to work with on the purchase of our 2023 Toyota 4Runner from start to finish. Highly recommend! More

by Lmcclelland66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bain, Justice Goodner

Apr 20, 2026

Toyota of Cleveland responded

We’re thrilled Gregg and Shane could guide you through your 2023 Toyota 4Runner purchase with such patience and friendliness. Thanks for recommending us, and please reach out if there’s anything else we can do. Justin Chretien General Sales Manager 423-664-9715

April 06, 2026

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Not enough words how easy and great the experience. Above & beyond. Tyler Gibson Thank you😊 More

by barbiem0707
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Julien Allinder, Tyler Gibson , ? Guy who fixed bumper!!

Apr 06, 2026

Toyota of Cleveland responded

Thank you for sharing your thoughts on purchasing your used Tucson. It’s wonderful to know Tyler provided outstanding service every step of the way. We look forward to helping you again down the road. Justin Chretien General Sales Manager 423-664-9715

March 20, 2026

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Great service from the beginning! From the time we arrived Josh approached us and helped us. He was great and try to find us the vehicle that we were looking for. He never pushed us t More

by beraldybeltran
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner, Josh Howard

Mar 20, 2026

Toyota of Cleveland responded

Thank you for recommending our team. We’re thrilled Josh welcomed you, and Shane made you feel comfortable while you chose your Dodge. Justice is pleased to have provided clear guidance through finance.

March 07, 2026

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Matt was very approachable and extremely polite. He made sure every need was met. 5 🌟 isn't enough. He deserves 10 More

by Caraway1977
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Justice Goodner, Matthew Frady

Mar 09, 2026

Toyota of Cleveland responded

Thank you for sharing your review of Matt! We will pass along your feedback to him, and we hope to see you again at Toyota of Cleveland.

February 28, 2026

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The personal service is above and beyond expectations. Gregg Bain always does everything possible to ensure you are well taken care of each time you are there. More

by deepiglet75
Sales Price Transparency
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Recommend Dealer
Yes
Mar 02, 2026

Toyota of Cleveland responded

We are so grateful for your kind words! Thank you for highlighting Gregg's professionalism and exceptional service. We are honored by your business. - Toyota of Cleveland

February 15, 2026

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Employee Rating

Tyler, Shane, & Julien were great to work with. This dealership always has quality vehicles and delivers quality service. More

by The Prich
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julien Allinder, Tyler Gibson

Feb 17, 2026

Toyota of Cleveland responded

Hi Prich! Thank you! We're glad to know our team provided such great support. We hope to see you again at Toyota of Cleveland!

February 15, 2026

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Toyota Cleveland is #1 in my opinion. Have purchased 3 new cars in the last 7 years mostly because of the sales team . From the floor salesmen to the new car manager they are great. The s More

by C.stoner9
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Feb 17, 2026

Toyota of Cleveland responded

Hi Stoner! Thank you for your continued support and trust in our team! We appreciate your loyalty and look forward to serving you again in the future. See you next time at Toyota of Cleveland!

February 13, 2026

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Excellent sales and service with over the top customer care! Thanks so much especially to Caleb Craig and service manager Tom for a great experience. More

by Tromboneguy
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Feb 15, 2026

Toyota of Cleveland responded

We’re so grateful for your business and your excellent review, Tromboneguy. Thank you for choosing Toyota of Cleveland and for sharing your support of Caleb, Tom, and the team!

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