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Steve Hooker

Overview Reviews (13) Inventory (155)

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Steve Hooker

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Steve Hooker

Parts Manager

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

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5.0

13 Reviews

Overview Reviews (13) Inventory (155)

5.0

13 Reviews

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13 Reviews of Steve Hooker

August 20, 2024

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Employee Rating

Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . No complaints. Everytime I need to bring my car in for service, he is very accommodating . More

by MJP5762

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Javier Rivera, Matthew Roy, Jaime Andrzeicik, Jonathan Roath, Deven Selander, Christian Rich , Ray Lattman, Felix Olvera Jr., Jonathan in service is excellent … he remembers me and my car and is great !

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Aug 20, 2024 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Eric Diaz General Manager 860-829-3787

July 30, 2024

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Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More

by Spoloszczak

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim Pompei, Lucius Ulett, Tom Suchojad, Brandon Hines

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Jul 31, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

April 17, 2024

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Employee Rating

Keith has been helping me with repairs for my car inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. inflicted by my teenage son. He has been instrumental in getting it all handled and being patient with me. More

by EP

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Matthew Roy, Jaime Andrzeicik, Jonathan Roath , Andre - Excellent!

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Apr 18, 2024 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear Keith and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Eric Diaz General Manager 860-829-3787

November 02, 2023

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Employee Rating

Jessica help me so much honestly she really helped me in a time of need a time of need More

by est1989jayjay

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Diaz, Lucius Ulett, Keith Davis, Javier Rivera, Tom Suchojad , Richard Bird, Jennifer Budaj, Larissa Hartline, Jessica Sharpe

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Nov 03, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jessica and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

September 25, 2023

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Employee Rating

Everyone was very pleasant and accommodating. We appreciated the effort put into providing us with a clean loaner car…very nice. We appreciated the effort put into providing us with a clean loaner car…very nice. More

by Cdbekb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis , Jessica Sharpe

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Sep 26, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

June 08, 2023

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Employee Rating

Excellent Dealership, Jason Hastey is one of the best service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand service advisors around, Jason is ver patient and understanding, he explains everything at a level anyone can understand More

by threeboxers

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Javier Rivera, Tom Suchojad , Tony Braglia, Richard Bird, Jennifer Budaj, Erica Casey, Larissa Hartline, Jason Hastey

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Jun 09, 2023 -

Acura of Berlin responded

May 30, 2023

Dealership Rating

Employee Rating

I let the Acura dealership Came home turned my car off then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only then turned it on my psi sensors wasn’t reading instead of them tryna help me find a solution they got into defensive debate with me saying they only put air in my tire but why put air in my tires if the psi was ok I would never bring my car to this dealership More

by Henryjesse87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jason Hastey

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May 31, 2023 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tony Braglia General Manger 860-829-3780

May 29, 2023

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Employee Rating

Always professional and caring service even in my last minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is minute emergencies. They have never given me a problem with bring my car in and receiving a loner. I have been to and call other dealers this site is by far one of the best. I am always satisfied with price and service. They treat me very well. Thank You to staff and management for all your hard work. More

by shonda02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Javier Rivera , Richard Bird, Jessica Sharpe

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May 30, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

April 17, 2023

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Employee Rating

Excellent service once again. We are never disappointed when we come to Acura. We will continue to return. We are never disappointed when we come to Acura. We will continue to return. More

by LAG11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis, Javier Rivera , Richard Bird, Jason Hastey, Jessica Sharpe

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Apr 18, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

April 11, 2023

Dealership Rating

Employee Rating

I bought my 2018 Acura RDX about two years ago. Since then, Acura of Berlin Staff have provided excellent professional service. I would not take my Acura anywhere else. PFB 4/11/23 Since then, Acura of Berlin Staff have provided excellent professional service. I would not take my Acura anywhere else. PFB 4/11/23 More

by pbutkovich

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Keith Davis , Jessica Sharpe, Rich Bird, Service Manager

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Apr 12, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

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