Stacey Thornton | Page 2

Jim Butler Chevrolet responded

Thank you for your kind review! We're thrilled to hear that your first week with your new SUV has been a great experience. It was our pleasure to help make the financing process smooth and hassle-free, and we're glad our team was able to work with your plan without any issues. We appreciate your trust in us and hope you continue to enjoy your new SUV for many miles to come. Please don't hesitate to reach out if we can help with anything in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're delighted to hear that Adnan was great to work with and made your experience a positive one. It's also wonderful to know you enjoyed our dealership, snack bar, and the helpful support from the rest of our sales team. We truly appreciate your business and thank you for choosing Jim Butler Chevrolet. Enjoy your new vehicle!

Jim Butler Chevrolet responded

Thank you for your kind words! We're happy to hear that our team was eager to help and kept you informed with updates throughout the process. Providing attentive service and clear communication is something we take pride in. We truly appreciate your feedback and your trust in Jim Butler. Thank you for choosing us, and we look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that you had a pleasant experience during your oil change visits for both your truck and your wife's Traverse. Providing friendly, knowledgeable service is what we strive for, and we're glad our team delivered. We appreciate your continued trust in Jim Butler Chevrolet and look forward to seeing you again for your future service needs!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for your feedback and for recommending our dealership and Brian. We're delighted to hear that Brian provided excellent service and helped make your vehicle purchase a positive experience. At the same time, we're very sorry to hear about your frustration with the financing process. We understand your concerns regarding your pre-approved credit union financing and the additional credit inquiries that occurred. We recognize how disappointing it can be when you've already secured financing and expect the process to follow a specific path, only to encounter unexpected changes that impact your loan terms and monthly payment. We appreciate you sharing these details, as customer feedback helps us improve our processes and communication. Your comments regarding the handling of pre-approved financing will be reviewed with our team to help ensure customers' financing preferences are clearly understood and respected. Thank you again for your business and for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.

Jim Butler Chevrolet responded

Thank you for your kind words! We're glad to hear that you found our team friendly, helpful, courteous, and knowledgeable. Providing quick answers and resolving concerns efficiently is what we strive for, and we're happy we could take care of your issue. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that your experience was easy and enjoyable, and that our team was able to help you find the truck of your dreams with everything you wanted. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to assisting you again in the future. Enjoy the ride!

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear the entire process went smoothly and that you're enjoying your new truck. We'll be sure to share your kind words with Nick, Chris, and Stacey. Providing a professional and hassle-free experience is what we strive for, and it's wonderful to know they delivered that for you. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to helping you again in the future!