Stacey Thornton

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that William "Fuzz" provided such an outstanding experience. His commitment to keeping his word, answering questions, and making sure customers feel comfortable throughout the process is exactly what we strive for. We're especially glad you never felt pressured and that his knowledge and dedication helped make your car-buying experience a positive one. We truly appreciate your business and look forward to helping you again when you're ready for your next vehicle. Enjoy your new car!

Jim Butler Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that Bill connected with you before your visit by sending helpful information and a video about the vehicle. It's wonderful to know that everyone made you feel welcome and professional from the moment you arrived. We're especially glad that Bill and Stacy took the time to listen, discuss your needs, and provide resources that helped you make the right decision. Thank you for choosing Jim Butler Chevrolet, and we're honored to have been part of such a memorable experience. Enjoy your new vehicle!

Jim Butler Chevrolet responded

Thank you for your feedback! We're pleased to hear you were treated professionally and that our team provided a smooth and efficient experience. We truly appreciate the opportunity to earn your business and are grateful for your confidence in Jim Butler Chevrolet. We look forward to assisting you again in the future. Thank you for choosing us, and congratulations on your purchase!

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that scheduling your appointment was fast and easy and that our team was friendly and respectful throughout your visit. We also appreciate your honest comments regarding the time it took to complete your oil change. Customer feedback helps us identify areas where we can improve, and we'll share your input with our service team as we continue working to provide a more efficient experience. Thank you for choosing Jim Butler Chevrolet. We value your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

We’re sorry to hear that you had such a disappointing experience with our customer service and service department. This is not the level of service we strive to provide, and we take concerns like yours very seriously. We would appreciate the opportunity to learn more about what happened and see if we can help resolve your concerns. Please feel free to contact us directly at toden@jimbutlerchevrolet.com with your name, contact information, and any details regarding your visit so our management team can review the situation and reach out to you. Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in our dealership.

Jim Butler Chevrolet responded

Thank you for your kind review! We're so glad to hear that everyone you worked with was friendly, caring, and reassuring throughout your visit. It's great to know our shuttle service helped make your experience even more convenient. We appreciate you choosing Jim Butler Chevrolet and look forward to providing the same level of service the next time you visit!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear you had a great car-buying experience from start to finish. We'll be sure to share your kind words with Oz and Stacey. We truly appreciate your recommendation and thank you for choosing Jim Butler. Enjoy your new vehicle!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear that everyone was friendly and made your visit a positive experience. It's great to know you were able to get in quickly and that everything went smoothly from start to finish. We appreciate your business and look forward to serving you again at Jim Butler!

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that our team made you feel like part of the family. Providing a friendly, welcoming atmosphere is something we strive for every day, and it's great to know that our greeters, advisors, and managers helped make your visit such a positive experience. We love hearing stories like the one about the cookies. It's those small moments of kindness and community that make our dealership special. Thank you for recognizing our team's efforts and for choosing us. We truly appreciate your continued trust and look forward to seeing you again soon!