Chuck Geringer

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time and for the lack of communication regarding the delay. We understand that while unexpected delays can happen, keeping our customers informed is an important part of providing a positive service experience. We're also sorry to hear there was a discrepancy with the pricing. We understand how frustrating that can be and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve both our communication and transparency. If you would like to discuss your visit further, please contact Chuck Geringer at cgeringer@jimbutlerautogroup.com. We would appreciate the opportunity to review your experience and address your concerns directly. Thank you for sharing your feedback and for giving us the opportunity to improve.

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry to hear that you've been experiencing issues with your brand-new vehicle since purchase, and we understand how frustrating it must be to continue dealing with the same concern. Learning that the issue involves the OnStar module and then being told there would be a charge to repair it only adds to that frustration. We'd like the opportunity to learn more about your situation and review your concerns. Please reach out to Chuck Geringer at cgeringer@jimbutlerautogroup.com. He would be happy to discuss your experience and help determine the best path forward. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns.

Jim Butler Chevrolet responded

Thank you for the 5-star review! We're thrilled to hear that your service was completed quickly and that our team made you feel welcome throughout your visit. Your recommendation to friends and family is one of the highest compliments we can receive. We truly appreciate your support and look forward to serving you again at Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your feedback! We're pleased to hear you were treated professionally and that our team provided a smooth and efficient experience. We truly appreciate the opportunity to earn your business and are grateful for your confidence in Jim Butler Chevrolet. We look forward to assisting you again in the future. Thank you for choosing us, and congratulations on your purchase!

Jim Butler Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that your visit went so well and that David made such a positive impression. Providing convenient transportation and exceptional customer service is important to us, and we're glad David's friendly personality and great conversation helped make your day a little brighter. It's wonderful to hear that he was there to assist you both on the way home and when you returned to pick up your truck. We'll be sure to share your kind words with David. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for bringing this to our attention. We sincerely apologize for any interaction that made you feel uncomfortable or misinformed. We understand your concerns regarding the information you were given about warranty coverage, and we appreciate you sharing your feedback. If you would like to discuss your experience further, please feel free to reach out to Chuck directly at cgeringer@jimbutlerautogroup.com. He would be happy to listen to your concerns and work with you toward a resolution. Thank you for your feedback. It helps us improve and provide a better experience for all of our customers.

Jim Butler Chevrolet responded

Thank you for your kind feedback! We're glad to hear our service team kept you informed throughout the process and clearly explained the work being performed on your vehicle. Providing clear communication and keeping our customers updated are important parts of delivering a great service experience. We appreciate your business and look forward to assisting you with your future automotive needs. Thank you for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your feedback! We're pleased to hear that you were satisfied with the service provided for your Silverado. Our team works hard to create a friendly, welcoming atmosphere while delivering quality service, so it's great to know that made a positive impression on you. We appreciate your business and look forward to helping keep your Silverado running at its best for years to come. Thank you for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear you had a positive experience with our team. Providing friendly service, maintaining a clean facility, and completing work efficiently are all priorities for us, and it's great to know we delivered on those during your visit. We appreciate your business and your kind words. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!