Chuck Geringer

I went in for an oil change tire rotation and I asked them to look at my driver's side rear tire it kept losing air. It took over 2 hours for my truck to be finished and I left with now my front tire goi them to look at my driver's side rear tire it kept losing air. It took over 2 hours for my truck to be finished and I left with now my front tire going low and this time even faster, I had to have the tire replaced today because it had a nail in it. Im not happy that my needs were not met and it took over 2 hours for an oil change and tire rotation. More

by budl4d Verified Customer Verified Customer

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The work performed is good the timing it takes is in question I’m aware of shipping issues but being understaffed is not acceptable overall I’m satisfied question I’m aware of shipping issues but being understaffed is not acceptable overall I’m satisfied More

by PRATT757 Verified Customer Verified Customer

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Since you asked for my honest feedback, my family’s experiences with Jim Butler Chevrolet of Fenton have been extremely disappointing. This wasn't an isolated inconvenience; it's been a pattern of poor experiences with Jim Butler Chevrolet of Fenton have been extremely disappointing. This wasn't an isolated inconvenience; it's been a pattern of poor communication, inadequate transparency, and questionable business practices across multiple visits. During our most recent experience, communication from the service advisor was unacceptable. I repeatedly called and left voicemails to get basic information about my wife’s Tahoe, but I never received a response. When a dealership has possession of a family’s vehicle, the customer should not have to chase down the advisor just to learn what is happening, what repairs are needed, or how much they may be expected to pay. There was also a significant lack of transparency regarding the warranty and what it covered. We were not given clear, consistent information upfront, making it impossible to understand our financial responsibility or make informed decisions. The problems surrounding the rental vehicle added even more frustration, inconvenience, and expense to an already poorly handled situation. Unfortunately, this was not our first negative experience with the service department. Right before Thanksgiving, an issue arose with my wife’s vehicle while I was on duty at the firehouse. The service advisor told us that the vehicle was not safe to drive, yet also said that Jim Butler could not provide my wife with a rental vehicle. Telling a customer that her vehicle is unsafe while offering no reasonable transportation solution placed my wife and our family in an extremely difficult position. After that visit, we had the Tahoe back for less than 12 hours before the check engine light came on again. Although it was described as a separate problem, it involved the same related system. Jim Butler initially indicated that the warranty would not be honored for the additional repair. Only after I took the time to sit down personally with the service manager did the dealership ultimately agree to take care of it. While I appreciate that the service manager eventually resolved that particular warranty issue, a customer should not have to repeatedly call, leave unanswered voicemails, argue over warranty coverage, and request a face-to-face meeting with management just to receive reasonable service. The time and effort required to get straightforward communication and fair treatment were unacceptable. I am a full-time firefighter with a wife and two children. When I am at the firehouse, my family depends on a safe, reliable vehicle. We are a working family with real financial responsibilities, and these experiences with Jim Butler have set us back financially in a significant way. This was not simply an inconvenience. It affected our transportation, our finances, my time away from my family, and our ability to manage everyday responsibilities—right before a major holiday in one instance. I understand that vehicles develop problems, repairs take time, and warranties have limitations. What I cannot accept is the lack of communication, unanswered voicemails, unclear and inconsistent explanations about warranty coverage, mishandling of the rental situation, and the need to escalate matters to management before receiving a reasonable resolution. Taken together, these experiences demonstrate poor business practices and have completely destroyed my trust in Jim Butler Chevrolet. My family will never return for service or purchase another vehicle from the dealership. I also cannot, in good conscience, recommend Jim Butler to my friends, family, fellow firefighters, coworkers, or anyone else in my community. If asked about the dealership, I will honestly share our experience and advise people to take their business elsewhere. Jim Butler didn't just lose a service customer. The dealership permanently lost an entire family’s business because of how we were treated. More

by brendangorman0 Verified Customer Verified Customer

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Would not recommend this dealership to anyone. We had an absolutely terrible experience from start to finish. They had our truck for nearly two months, and it took an entire month just to get i We had an absolutely terrible experience from start to finish. They had our truck for nearly two months, and it took an entire month just to get it to a dealership that could actually look at it. Throughout the entire process, communication was almost nonexistent unless we repeatedly called and hounded them for updates. During the two months we were without our truck, they gave us THREE different rental vehicles. The first rental lasted only about two days before we were told we had to switch because of the mileage. Then, the second rental developed a check-engine light, so we had to switch again. My husband specifically requested a truck because he uses his truck for work, which we made very clear to them from the beginning. They gave him a brand-new truck as a rental. After my husband received a ticket while driving the rental, they came back and claimed there was $3,500 in cosmetic damage to the vehicle. He was never involved in an accident with that truck, and he used it for work exactly as we had told them he would. Maybe giving someone a brand-new truck as a rental wasn’t the best decision. Or, better yet, maybe our own truck shouldn’t have taken nearly two months to repair. We purchased an extended warranty on our used truck specifically to protect ourselves from situations like this. Unfortunately, it felt like they simply didn’t care because we didn’t purchase a brand-new vehicle from them. Trying to get a response from the service department was another nightmare. You could call three or four times before ever getting a call back from Chuck. Eventually, because we had been without our truck for so long due to an apparent part that wasn’t available, we went above them and were told to go pick up our truck from the dealership until the part came in. We were told the part was expected to arrive on August 10th. On August 25th, we finally contacted the warranty company ourselves, and they told us to go get our truck. And then, wouldn’t you know it, the part was apparently “magically” there that same day and ready to be replaced on August 25th. This was after we had repeatedly been told the dealership where our truck was located was no longer allowed to speak with us about our own vehicle. The entire situation felt extremely shady and incredibly frustrating. After sharing our experience with several friends and family members, I can honestly say that I would never recommend anyone purchase a vehicle from this dealership. The communication was terrible. The customer service was terrible. We were made to feel like we didn’t matter, and there seemed to be very little concern for the fact that, as a family of seven, we were without our truck for TWO MONTHS. We expected better, and unfortunately, this experience was anything but acceptable. More

by caitlin.owens2489 Verified Customer Verified Customer

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Service dept has issues so wouldn’t buy a vehicle at this dealership because getting it serviced is a hassle. Good at selling cars, just not good at servicing them afterwards. dealership because getting it serviced is a hassle. Good at selling cars, just not good at servicing them afterwards. More

by billh1963 Verified Customer Verified Customer

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All was good, did what i wanted and all was good, all was good , good good , good More

by c.nixon Verified Customer Verified Customer

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they had my car for five days told me that they had it all fixed when I picked it up three days later the same problems reoccurred I called and left messages and over a week later they still have not cont all fixed when I picked it up three days later the same problems reoccurred I called and left messages and over a week later they still have not contacted me back More

by Tk Verified Customer Verified Customer

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I had an 8:30am appointment and was told it would take aprox 1.5 hours. I left at 11:15 which is 1.25 hours longer,that was not good. The new tires are fine and the service team was very nice and profes aprox 1.5 hours. I left at 11:15 which is 1.25 hours longer,that was not good. The new tires are fine and the service team was very nice and professional. More

by walterdoggy2008 Verified Customer Verified Customer

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They were good. They were done on time. The cashier was nice too. Thank You They were done on time. The cashier was nice too. Thank You More

by ecindy8888 Verified Customer Verified Customer

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Brought the vehicle in for fluid changes and leaking roof on Thursday, was told it would be 1-2 days. Starting the following Tuesday I left 4 voice mails for my service person and finally gave up and went on Thursday, was told it would be 1-2 days. Starting the following Tuesday I left 4 voice mails for my service person and finally gave up and went to the dealership to find out. Was told the dealership was waiting on a part . Took the vehicle home and waiting for a call. Reminded the service person it would have taken a 30 second phone call. More

by jimwirz Verified Customer Verified Customer

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