Kim Hausmann

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the longer-than-expected wait time and for the lack of communication regarding the delay. We understand that while unexpected delays can happen, keeping our customers informed is an important part of providing a positive service experience. We're also sorry to hear there was a discrepancy with the pricing. We understand how frustrating that can be and appreciate you bringing it to our attention. Your feedback helps us identify areas where we can improve both our communication and transparency. If you would like to discuss your visit further, please contact Chuck Geringer at cgeringer@jimbutlerautogroup.com. We would appreciate the opportunity to review your experience and address your concerns directly. Thank you for sharing your feedback and for giving us the opportunity to improve.

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry to hear that you've been experiencing issues with your brand-new vehicle since purchase, and we understand how frustrating it must be to continue dealing with the same concern. Learning that the issue involves the OnStar module and then being told there would be a charge to repair it only adds to that frustration. We'd like the opportunity to learn more about your situation and review your concerns. Please reach out to Chuck Geringer at cgeringer@jimbutlerautogroup.com. He would be happy to discuss your experience and help determine the best path forward. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to address your concerns.

Jim Butler Chevrolet responded

Thank you for your continued partnership and for taking the time to recognize our team! We're thrilled to hear that Bill Timmons consistently goes out of his way to help and that Kayla provides the same level of support when he's unavailable. We're also glad to hear that Sue makes a great impression at check-in and that Dave helps make your visits easier with his positive attitude and transportation assistance. It's especially meaningful to know that the outstanding service provided by our team is the reason you continue to trust Jim Butler Chevrolet with your fleet account. We truly appreciate your loyalty and your recognition of the entire service team. Thank you for your business, and we look forward to continuing to provide the level of service you've come to expect.

Jim Butler Chevrolet responded

Thank you for your kind review! We're thrilled to hear that your experience with scheduling, service updates, and overall customer care was a great one. It's wonderful to know that our team was quick to respond to your questions and provided professional yet friendly service throughout your visit. We truly appreciate your recognition of our staff and the effort they put into keeping customers informed and well taken care of. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the 5-star review! We're thrilled to hear that your service was completed quickly and that our team made you feel welcome throughout your visit. Your recommendation to friends and family is one of the highest compliments we can receive. We truly appreciate your support and look forward to serving you again at Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for your review and for choosing Jim Butler Chevrolet! We're glad to hear you found a great vehicle. We apologize for the communication issues you experienced while getting items addressed on your car. We understand how frustrating it can be when updates and expectations are not communicated clearly. Your feedback is valuable and will help us improve our process. If you'd like to discuss your experience further, please feel free to reach out to Chuck Geringer at cgeringer@jimbutlerautogroup.com. Thank you for your business, and we hope to have the opportunity to provide you with a better experience moving forward.

Jim Butler Chevrolet responded

Thank you for your review! We're happy to hear that your service experience was excellent overall. It's great to know that your technician was friendly, knowledgeable, and able to take good care of your vehicle. We're also glad your wait time was reasonable and that the visit met your expectations. We appreciate you choosing Jim Butler Chevrolet and look forward to providing you with the same great service on your next visit!

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that scheduling your appointment was fast and easy and that our team was friendly and respectful throughout your visit. We also appreciate your honest comments regarding the time it took to complete your oil change. Customer feedback helps us identify areas where we can improve, and we'll share your input with our service team as we continue working to provide a more efficient experience. Thank you for choosing Jim Butler Chevrolet. We value your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for sharing your experience! We're delighted to hear that your visit went so well and that David made such a positive impression. Providing convenient transportation and exceptional customer service is important to us, and we're glad David's friendly personality and great conversation helped make your day a little brighter. It's wonderful to hear that he was there to assist you both on the way home and when you returned to pick up your truck. We'll be sure to share your kind words with David. Thank you for choosing Jim Butler Chevrolet, and we look forward to serving you again in the future!