Tim Rhame

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that our team made you feel like part of the family. Providing a friendly, welcoming atmosphere is something we strive for every day, and it's great to know that our greeters, advisors, and managers helped make your visit such a positive experience. We love hearing stories like the one about the cookies. It's those small moments of kindness and community that make our dealership special. Thank you for recognizing our team's efforts and for choosing us. We truly appreciate your continued trust and look forward to seeing you again soon!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience! We're thrilled to hear that Matt, Tim, and Tara provided such a positive buying experience and were able to work together to reach a deal that made everyone happy. We especially appreciate your recognition of Tara's efforts. Going above and beyond for our customers is what we strive for, and we'll be sure to share your kind words with her and the rest of the team. We also appreciate your understanding regarding the miscommunication surrounding the vehicle re-keying. While we're sorry for the inconvenience, we're glad our service team was able to accommodate your schedule and get you taken care of before you left town. Thank you again for your business and your thoughtful feedback. We're grateful for the opportunity to earn your trust, and we look forward to working with you again in the future. Enjoy your vehicle!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize that your purchase and ownership experience did not meet your expectations. We understand your frustration with the issues you've encountered, from concerns during the sales process and credit inquiries to the condition of the vehicle after purchase and the communication challenges you experienced with our service department. Having to deal with a tire replacement, brake and control arm repairs so soon after purchasing your vehicle, along with delays in communication, is understandably disappointing. We're also sorry to hear that you felt pressured during the financing process and that aspects of the transaction left you feeling uncomfortable. Providing a transparent, respectful, and customer-focused experience is our goal, and it's clear we fell short of that standard in your case. We do appreciate your recognition of Tim, Mike, and the efforts made to assist you along the way, including the loaner vehicle and service accommodations. However, we understand these actions did not fully offset the frustrations you've experienced. Your feedback is important and has been shared with our team. We regret losing your confidence as a repeat customer and appreciate you bringing these concerns to our attention. Thank you for giving us the opportunity to serve you, and we wish you the very best moving forward.

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that your experience was easy and enjoyable, and that our team was able to help you find the truck of your dreams with everything you wanted. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to assisting you again in the future. Enjoy the ride!

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear that the team at Jim Butler Fenton made the entire process easy, quick, and even fun. That's exactly the kind of experience we strive to provide for every customer. Most importantly, congratulations on your new truck! We're excited to know you love it and appreciate the opportunity to help you find the perfect vehicle. Thank you for choosing Jim Butler, and we look forward to seeing you again in the future!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're delighted to hear that your experience was exceptional from start to finish. Matt will be thrilled to know his attentiveness and dedication helped make your visit such a positive one. Providing personalized service and making sure our customers' needs are met every step of the way is what we strive for. We truly appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the great review! We're happy to hear your oil change, tire rotation, and multipoint inspection went smoothly and fit so well into your day. It's wonderful to know the timing worked perfectly while you ran your errands. We truly appreciate your trust in our service team and look forward to helping you again in the future!