Mike Marshall

Jim Butler Chevrolet responded

Thank you for your feedback. We're glad to hear you had a great experience with our sales department. However, we're sorry to learn that your experience with our service department did not meet the same standard. Timely communication is important, and we understand how frustrating it can be when calls are not returned promptly. We appreciate you bringing this to our attention and will share your comments with our team as we continue working to improve communication and customer service. Thank you for your business and for taking the time to provide your feedback.

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that everyone at our dealership made you feel welcome, supported, and well taken care of throughout your car-buying journey. Congratulations on getting the car you wanted! We're also glad to know that our warranty coverage gave you added confidence and peace of mind. Your satisfaction means everything to us, and it's rewarding to hear that you had such a positive experience from start to finish. Thank you for choosing Jim Butler Chevrolet. We appreciate your business and look forward to helping you with all your automotive needs in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear that everyone was friendly and made your visit a positive experience. It's great to know you were able to get in quickly and that everything went smoothly from start to finish. We appreciate your business and look forward to serving you again at Jim Butler!

Jim Butler Chevrolet responded

Thank you for the wonderful recommendation! We're thrilled to hear that you've had a great experience with both our Sales and Service teams. Providing attentive, efficient service and getting our customers back on the road as quickly as possible is what we strive for every day. We truly appreciate your support and look forward to assisting you again in the future!

Jim Butler Chevrolet responded

Thank you for your kind words! We're happy to hear that our team was eager to help and kept you informed with updates throughout the process. Providing attentive service and clear communication is something we take pride in. We truly appreciate your feedback and your trust in Jim Butler. Thank you for choosing us, and we look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your experience did not meet your expectations. We understand your concerns regarding the alignment, steering wheel position, and continued pull to the right. We take comments like yours seriously and appreciate you sharing these details. We would like the opportunity to discuss your experience further and review the services that were performed on your vehicle. Please reach out to our Service Manager directly at 314-274-1687 at your convenience. Thank you for bringing this matter to our attention. We look forward to speaking with you and working toward a resolution.

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the great review! We're happy to hear your oil change, tire rotation, and multipoint inspection went smoothly and fit so well into your day. It's wonderful to know the timing worked perfectly while you ran your errands. We truly appreciate your trust in our service team and look forward to helping you again in the future!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re so happy to hear you’re loving your new running boards. Our team takes pride in delivering precise, high-quality installations, so it’s wonderful to know they look amazing and hit the mark. If you ever need anything else or have questions down the road, we’re always here to help. Enjoy the upgrade!