Brian Ries

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that Brian Ries provided such an excellent experience. His patience and product knowledge are invaluable when helping customers find the right vehicle, and we're glad he was able to answer your questions and explain all the truck's features and options. We'll be sure to share your kind words with Brian. Thank you for choosing Jim Butler Chevrolet, and congratulations on your new truck!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that Brian was great to work with from start to finish and that he was able to find exactly what your wife wanted. Providing a personalized experience and taking the time to understand each customer's unique situation is something we strive for every day. We're especially happy to know that Brian and our team made you feel valued and important throughout the process. We'll be sure to share your kind words with him. Thank you for choosing Jim Butler Chevrolet, and we hope you both enjoy your new vehicle for many years to come!

Jim Butler Chevrolet responded

Thank you for your loyalty and for purchasing multiple vehicles from Jim Butler Chevrolet over the past 20 years. We're thrilled to hear that our sales team has consistently earned your trust and provided great experiences. We're sorry to hear that your experiences with our service department have not met the same standard. We understand how frustrating it can be when expectations are not clearly set and communication falls short. Not knowing how long the drop-off process will take, when your vehicle will be completed, or receiving limited updates along the way can leave customers feeling inconvenienced and uncertain, and we sincerely apologize if that was your experience. Providing a respectful and efficient experience is important to us, and we're disappointed to hear we fell short. I you would like to further discuss your experience, please feel free to contact Service Director Chuck Geringer at cgeringer@jimbutlerautogroup.com. Thank you for taking the time to share your honest feedback.

Jim Butler Chevrolet responded

We’re sorry to hear that you had such a disappointing experience with our customer service and service department. This is not the level of service we strive to provide, and we take concerns like yours very seriously. We would appreciate the opportunity to learn more about what happened and see if we can help resolve your concerns. Please feel free to contact us directly at toden@jimbutlerchevrolet.com with your name, contact information, and any details regarding your visit so our management team can review the situation and reach out to you. Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in our dealership.

Jim Butler Chevrolet responded

Thank you for the wonderful 5-star review! We're thrilled to hear that your first service visit with your new 2026 Equinox was such a positive experience. It's great to know that you were warmly welcomed upon arrival, that our team took the time to explain the service process, and that everything was completed efficiently. We believe communication and customer care are just as important as the service itself, so we're delighted that our staff made you feel comfortable and informed throughout your visit. We truly appreciate your kind words about our team's friendliness and professionalism. Thank you for choosing Jim Butler Chevrolet for your service needs, and congratulations on your new Equinox! We look forward to taking care of you and your vehicle for many years to come. 5 stars right back to you for being such a great customer!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that you had a no-pressure experience and that our team took the time to understand what you wanted rather than pushing things you didn't need. That's exactly the kind of buying experience we strive to provide. We're also glad you're enjoying the warranty coverage and the peace of mind it brings. Thank you for your recommendation and for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're honored to hear that we've been the nicest dealership you've worked with. Providing a friendly, welcoming, and hassle-free experience is always our goal. We truly appreciate your kind words and are excited to hear you'll be visiting us again. Thank you for choosing Jim Butler Chevrolet, and we look forward to seeing you next time!

Jim Butler Chevrolet responded

Thank you for your continued loyalty and for trusting Jim Butler Chevrolet with at least seven vehicle purchases! We're especially grateful for your kind words about Brian. Providing a top-notch experience is what we strive for, and it means a lot to know we've earned your business time and time again. We truly appreciate your support and look forward to helping you with many more vehicles in the future!