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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
510 Reviews
4.9

510 Reviews

Write a Review

510 Reviews of Shelly Jackowski

November 22, 2025

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Employee Rating

Shelly making it really comfortable. The new management is doing a good job. I can definitely experience positive changes. More

by prakuzhy
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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November 21, 2025

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Always great when I drive up and see Shelly. I know she'll take care of my car and keep me updated. More

by vdasch
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 21, 2025

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Shelly is fantastic, she stays on top everything. Very informative. Don’t know what she’s to say More

by rajb5957
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Nov 22, 2025

Norm Reeves Toyota Dallas responded

Thanks for sharing about your experience with Norm Reeves Toyota Dallas. We appreciate your business and hope to see you again soon! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 19, 2025

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No one better than Shelly! Her customer service is impeccable. She treats everyone like family. Makes you look forward to going back. More

by threecrosses2008
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 19, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 17, 2025

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Super friendly. Fast, informative! Love that they video what they do! Probably the easiest service I have ever had! More

by lauragolden76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Zechariah Terrell, Sergio Leyva

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Nov 17, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 16, 2025

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I’ve only been with Norm Reeves dealership after they took over from cowboy Toyota but this dealership has tried to keep up the same excellent service I received with with cowboy and the service advisor More

by doc750k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 15, 2025

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Employee Rating

Shelly is awesome. She keeps you updated on any repairs as well as any "surprises" that crop up during said repair. She is honest and amazing. What more can you ask f More

by KSCHOCKEYNUT87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 14, 2025

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Employee Rating

Good place to get your toyota serviced and I heard the techs are very meticulous with their work but they still finish at an appropriate time depending on the work that needs to be done. Shelly is a great More

by rccanadido1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 11, 2025

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Employee Rating

Shelly Jackowski is the jewel of the service department. Shelly keeps meat Reeves Toyota. Shelly knows all about cars, knows my car, and knows me. More

by dblome
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 12, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

November 11, 2025

Dealership Rating
Employee Rating

Dealership's service center is quick, thorough, and honest. I've never encountered any problems with this location. More

by gabealcantara
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Nov 12, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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