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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 32

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
349 Reviews
4.9

349 Reviews

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349 Reviews of Shawn Hooe

May 18, 2024

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Employee Rating

The staff are always quick & willing to help. I’ve had Shawn As my service rep for many years & he’s always gone way above & beyond to keep me informed & taken good care of. I appreciate y’all ve More

by DLEATHERMAN614
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Recommend Dealer
Yes
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May 21, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I am thrilled to hear that Shawn has provided you with exceptional service over the years. I truly appreciate your kind words and loyalty to James Wood Chevrolet Buick GMC Decatur. I look forward to continuing to provide you with the highest level of service in the future. See you next time! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 18, 2024

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I don't mind waiting in the wait room. The chairs and atmosphere are comfortable. I like getting my tires rotated at oil change, and the complimentary car wash is a plus. More

by shannaj88
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Yes
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May 21, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for sharing your experience, Shanna! We're thrilled to hear that you find our waiting room comfortable and enjoy the complimentary services like the car wash. We look forward to seeing you again for your next tire rotation and oil change at James Wood Chevrolet Buick GMC Decatur! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 11, 2024

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1 1/2 hours for a scheduled appointment. That is long for a service, I think. More

by jflory44
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Yes
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May 14, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your feedback with us. I strive to provide efficient and timely service to all our customers, and I appreciate your patience. If you have any further concerns or need assistance, please feel free to contact me. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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Service department was excellent and very clean. All of the service advisers were so happy and courteous. I will return for all of my work. More

by PLUMLEEREALESTATE
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Yes
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May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words about our service department at James Wood Chevrolet Buick GMC Decatur! We're thrilled to hear that you had an excellent experience with our team of happy and courteous service advisors. We look forward to welcoming you back for all your future service needs. Drive safely! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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I had a great experience with my most recent service at James Wood Motors GMC More

by colleenrenee
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Yes
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May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Colleen, for sharing your positive experience with us at James Wood Chevrolet Buick GMC Decatur. We're thrilled to hear that you had a great service visit with us. We look forward to welcoming you back in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 10, 2024

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Wonderful service as usual. Shawn is the best to work with! Even if your Denton dealership had great service, we would still come to Decatur! More

by lpotter3
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Recommend Dealer
Yes
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May 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We are thrilled to hear about your positive experience with us at James Wood Chevrolet Buick GMC Decatur. Shawn will be delighted to know that he made a difference during your visit. We appreciate your loyalty and look forward to continuing to provide you with excellent service in the future. Thank you for choosing us! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 05, 2024

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Very friendly and courteous. Slight snag is that they forgot to wash my truck after service. More

by DLZBUS
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Yes
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May 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to provide this feedback about your service experience. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

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Always a great experience with Shawn, our service advisor. He is very helpful and easy to work with More

by DLEEFAMILY
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Recommend Dealer
Yes
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May 06, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for the awesome feedback! You're right, Shawn is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

May 03, 2024

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My service manager Sean always does a great job taking care of me. Even when he is out, the rest of the team is amazing. Also, the ladies taking payment are top notch... More

by SHAUNDavie
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Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes , Krystal Gipson, Andrew Jezierski, Paul Johnson, Zach Rhine

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May 06, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for this great review! I'm happy to hear that Sean took care of you! He is a great asset and I appreciate all that he does. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

April 27, 2024

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Shawn was great. Service was quick. My only issue was that they charge a service fee for using a credit card. Nobody does that anymore. More

by WILL241
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Recommend Dealer
Yes
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May 01, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback and your business, Will. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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