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Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 3

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
343 Reviews
4.9

343 Reviews

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343 Reviews of Shawn Hooe

March 31, 2026

Dealership Rating
Employee Rating

I have purchased many cars and trucks from James wood, professional always. Had many services done at James wood and seems resonable. More

by JILL.LISLE1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison

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Apr 01, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Jill! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and am glad to hear that you have had positive experiences with both purchasing and servicing your vehicles. We look forward to assisting you again soon. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 31, 2026

Dealership Rating
Employee Rating

Shawn and Bryan are my go-to personal because they always take care of my service issues every time. Wouldn't use anyone else, they are a real asset to James Wood Motors. More

by R.CARUTHERS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley

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Mar 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that Shawn and Bryan consistently take care of your service needs at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty and am glad to have such dedicated team members. We look forward to assisting you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 30, 2026

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Employee Rating

They did a great job and took care of the needs and concerns I had. More

by ANTHONYSPOLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Anthony! I’m thrilled to hear that we met your needs and addressed your concerns at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we look forward to seeing you again! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 30, 2026

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Employee Rating

Everyone is courteous and friendly. Easy to schedule service and the waiting area is comfortable and clean. Such a pleasant experience. More

by MIGAMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 30, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m thrilled to hear that you found everyone at James Wood Chevrolet Buick GMC Decatur to be courteous and friendly, and that your service experience was pleasant. We strive to create a comfortable environment for our customers and we look forward to seeing you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 26, 2026

Dealership Rating
Employee Rating

Shawn was great as usual! Easy to schedule an appearance, drop off, and pick up my truck! Great service as always! More

by KATE_GREENWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 27, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kate! I truly appreciate your kind words about Shawn and my service at James Wood Chevrolet Buick GMC Decatur. I'm thrilled to hear that your experience with scheduling and truck service was smooth. We look forward to seeing you again for your next visit! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 20, 2026

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Employee Rating

Always a great place to get your oil changed with the friendliest and most helpful staff. More

by DHINES.H3RANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dustan Harbour (5 star excellent service)

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Mar 20, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I’m thrilled to hear that you always have a great experience getting your oil changed at James Wood Chevrolet Buick GMC Decatur. We take pride in providing friendly and helpful service, and I appreciate your support. We look forward to seeing you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 19, 2026

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Employee Rating

Great customer service. Shawn is very helpful considerate of your time. Thank you very much More

by HRREMMELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Stokes

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Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I truly appreciate your feedback and am glad to hear that Shawn provided you with helpful and considerate service. At James Wood Chevrolet Buick GMC Decatur, we strive to make every customer's experience exceptional. We look forward to seeing you again! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 19, 2026

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Employee Rating

Great service staff was unbelievable kind and helpful! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! More

by EISCHEID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes, Dason Howard, Krystal Gipson , Paul Johnson

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Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I’m pleased to hear that you had a great experience with our service team at James Wood Chevrolet Buick GMC Decatur. Keeping you updated about your truck is important to us, and I’m glad to know our staff met your expectations. I appreciate your kind words, and we look forward to assisting you again in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 16, 2026

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Employee Rating

1. My advisor never came to introduce herself. 2. 2 Hrs for an oil change and tire rotation is ridiculous More

by KRISTISHELTON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Krystal Gipson

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Mar 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Kristi. I appreciate you taking the time to share your experience regarding your recent visit. It's important to us that our customers feel welcomed and valued, and I understand your concerns about the wait time for your oil change and tire rotation. I encourage you to contact me directly at James Wood Motors so I can discuss your experience further. Thank you again for your input. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 13, 2026

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Employee Rating

Clay Estes has been fantastic to work with for years and years. Dane Shelton has also been great to work with in the finance department. We go out of our way to buy vehicles from James Wood largely on acc More

by tylooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clay Estes, Nick Huff, Bryan Stanley, Krystal Gipson , Dane Shelton

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Mar 13, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I’m delighted to hear that Clay and Dane have provided you with fantastic service over the years. Your loyalty to James Wood Chevrolet Buick GMC Decatur means a lot to me. We I look forward to continuing to assist you with your vehicle needs in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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