Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 4

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
343 Reviews
4.9

343 Reviews

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343 Reviews of Shawn Hooe

March 04, 2026

Dealership Rating
Employee Rating

My A/C went out in my ‘25 AT4. Shawn checked me right in. A couple hours of troubleshooting and they found the problem. I was offered a loaner vehicle while they replaced the co More

by KENDJAY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 05, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Ken! I'm thrilled to hear that Shawn and our service department team took great care of you and your ‘25 AT4. It's fantastic to know that we were able to get you back on the road quickly and that the repairs were covered under warranty. I appreciate your kind words, and we look forward to seeing you at James Wood Chevrolet Buick GMC Decatur for any future needs! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

March 03, 2026

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Employee Rating

We’ve used Shawn Howe for a long time. He does an excellent job. Honest and timely support for many years on many GM vehicles. Shawn Howe, David Stokes - these guys get things done rig More

by SSLATE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes , Paul Johnson

Mar 03, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and am glad to hear about your positive experiences with Shawn and David. Their dedication to providing honest and timely support for your GM vehicles is what we strive for. We look forward to assisting you again soon. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

March 02, 2026

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Employee Rating

Very knowledgeable personnel. Friendly service and convenient location. Did a great job A+A+A+ More

by CATELAND
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

Mar 03, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review, Cate! I'm thrilled to hear that you found our team knowledgeable and our service friendly at James Wood Chevrolet Buick GMC Decatur. I appreciate your kind words, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 12, 2026

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Employee Rating

Great service with exceptional customer service and great members working to help assist one’s needs More

by DSANDATE42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krista

Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Many thanks for this kind review! We at James Wood Chevrolet Buick GMC Decatur are thrilled to hear that you experienced great service and exceptional customer care. Our team works hard to assist our customers, and your feedback is greatly appreciated. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 12, 2026

Dealership Rating
Employee Rating

They took good care of me and the issue was resolved. They made sure to do the job well and to do the right thing without fighting about it. More

by chrisco1928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Truly appreciate your thoughtful feedback, Chris! I'm happy to hear that we were able to take good care of you and resolve the issue effectively. At James Wood Chevrolet Buick GMC Decatur, we strive to ensure our customers have a positive experience. I appreciate your feedback, and we look forward to serving you again in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 10, 2026

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Employee Rating

I dropped my car off for an oil change. I was greeted upon arrival and my service agent came right out to speak to me. They messaged me when it was done and I came back to get it. It too More

by JANDMFLYNT
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Feb 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I am thrilled to hear about your positive experience with our team at James Wood Chevrolet Buick GMC Decatur. It's great to know that Shawn provided you with excellent service during your oil change and took care of your tire as well. We appreciate your kind words and hope to see you again soon for any future service needs. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 07, 2026

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Employee Rating

Bob Miller has been really great for keeping me informed of the inventory and great offers and the service department is great too!! More

by TOMMILLER6160
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Tom! I'm thrilled to hear that you've had a positive experience with our inventory updates and offers, as well as our service department at James Wood Chevrolet Buick GMC Decatur. We appreciate your kind words and look forward to assisting you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

February 06, 2026

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Employee Rating

Everything is so easy when working with Karen and James Wood! It is such a smooth process. More

by aeduncan27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Krystal Gipson

Feb 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! I'm thrilled to hear that you found the process easy and smooth while working with Karen at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback, and we look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

February 05, 2026

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I have purchased several Trucks from James Wood Chevrolet with Derek Ward being the salesman making the deal. I get good deals and service at this dealership that is an hour away from my home, must be a good More

by jksdad1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Dason Howard

Feb 06, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for taking the time to share your experience with us, Jim! I am thrilled to hear that you've had such positive interactions at James Wood Chevrolet Buick GMC Decatur, especially with Derek. It's wonderful to know that our team is able to provide you with great deals and exceptional service, even from an hour away! We appreciate your loyalty and look forward to assisting you again in the future. Safe travels, and see you next time! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

January 31, 2026

Dealership Rating
Employee Rating

Typical visit to James Woods. In, service completed, out with no issues. Fast, professional service every time. You can't ask more than that. More

by LAZYHORSERANCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I'm thrilled to hear that your visits to James Wood Chevrolet Buick GMC Decatur have been consistently fast and professional. Your satisfaction is our top priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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