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Shawn Hooe
Shawn Hooe | Page 21
Service Advisor
James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
2111 US-287
Decatur, TX 76234
340 Reviews
340 Reviews
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340 Reviews of Shawn Hooe
November 22, 2024
Knowledgeable, courteous, accommodating my schedule. Willing to address any problems or issues. Making sure he understood what we wanted and got it for us. Willing to address any problems or issues. Making sure he understood what we wanted and got it for us. More
by gajojohnson
Verified CustomerOther Employees Tagged: Billy Balderas
November 22, 2024
I normally have great service experiences at this dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is dealership. However, my latest oil change took two hours. When I asked what happened, they said it was unusually busy. I had an appointment. What is the point in making appointments? Usually it takes an hour and the website even states that they don’t expect it to take long. I texted my service advisor and explained I couldn’t give a 5 star rating. He apologized and informed me that my time was valuable. The next day I get a text supposedly from this advisor asking for a 5 star review and to get back with him if I experienced any challenges. ?? I informed him that I had already expressed my challenges. The next day he responded saying he was out or he would have responded sooner. So, automated texts, long wait times, and snarky comments made the last oil change less than excellent. More
by CLAYW20
November 22, 2024
I was impressed with the salesman when I bought the truck. I have been well taken care of when I have gotten service also. truck. I have been well taken care of when I have gotten service also. More
by RANGERONEYANDDIXIE
Other Employees Tagged: Landon East, Starla Johnson, Russell Fox, James Love , Beau Bell, Krystal Gipson
November 17, 2024
I’ve enjoyed buying multiple vehicles from James Wood Decatur and our salesmen Clay Estes. Decatur and our salesmen Clay Estes. More
by tylooney
Other Employees Tagged: Clay Estes, Bryan Stanley, Matt Smith , Krystal Gipson, Zach Rhine
November 15, 2024
They knew what we wanted and did everything they could to make it happen. We had our doubts but they pulled it off. make it happen. We had our doubts but they pulled it off. More
by heath.wilson
Other Employees Tagged: Brandt Wicker, Starla Johnson
November 15, 2024
Shawn Howee Friendly knowledgeable customer adviser. He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will contin He listens to the customer! Work always well done in the timeframe arranged. We have serviced our rare GMC Yukon Hybrid 3 times and will continue to do so at least as long as Shawn Hoee takes care of us. More
by retobon
November 12, 2024
Krystal and all of the other advisors in service are kind and knowledgeable. Always exceptional service! and knowledgeable. Always exceptional service! More
by KG7723
Other Employees Tagged: Nick Huff, Paul Johnson, Bryan Stanley , Krystal Gipson, Zach Rhine
November 11, 2024
The Service Advisor was professional and thorough, and the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or the repair is good. However, the Cashier (Abbey) had a bad attitude and NEEDS CUSTOMER SERVICE TRAINING. She asked me if I was paying with debit or credit, and when I told her credit she did not mention there was a charge for using a credit card until after the card was processed. She said the Service Advisor should have told me. Then she made a snarky comment when the ID she asked for slipped out of my hand and landed in front of her. I hope she isn't there the next time I am in for service. More
by MARYWHIZ16
Other Employees Tagged: Bryan Stanley
November 10, 2024
The work done on my car was great. The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I The communication was ok but I had to call to find out the status. I was never informed that they would be using a used part. I'm ok with that but I was never told until I got the bill. That brings me to my major issue with this dealership. If you pay with a credit card they charge you a transaction fee. Come on!! Who does that anymore? It's very inconvenient. They should price their services to include this. It really irritates me. More
by WILL241
November 05, 2024
Great professional sales and service. Rocco and the dealership went overboard in see that we were taken care of! This is my5th or 6th vehicle I purchased from James Woods dealership and w Rocco and the dealership went overboard in see that we were taken care of! This is my5th or 6th vehicle I purchased from James Woods dealership and wouldn’t even shop anywhere else! More
by rrose9
Other Employees Tagged: Rocco Rotundo , Krystal Gipson
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