Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 20

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
340 Reviews
4.9

340 Reviews

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340 Reviews of Shawn Hooe

December 13, 2024

Dealership Rating
Employee Rating

Oil change and tire rotation done in reasonable and professional time. Vehicle had only minor service. More

by RSEEDS0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Krystal Gipson

Dec 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review! I'm glad to hear that your oil change and tire rotation were completed efficiently and professionally at James Wood Chevrolet Buick GMC Decatur. I appreciate your trust in us for your vehicle's service needs, and I look forward to seeing you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 12, 2024

Dealership Rating
Employee Rating

James Woods Motors is a reliable dealership I can trust to service my truck with care More

by LMORTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 13, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm thrilled to hear that you find James Wood Chevrolet Buick GMC Decatur to be a reliable dealership for servicing your truck. I appreciate your trust in us and look forward to serving you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 11, 2024

Dealership Rating
Employee Rating

Shawn Hooe is my service writer and he is the best he gets me in and out in a timely manner thank you. More

by robrose31372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandt Wicker

Dec 12, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback about James Wood Chevrolet Buick GMC Decatur! I'm thrilled to hear that Shawn provided you with excellent service and made your experience efficient. I appreciate your support and look forward to assisting you again in the future! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 10, 2024

Dealership Rating
Employee Rating

Service personnel are a pleasure to work with and are always friendly and helpful. We normally deal with Shawn Hooe. More

by EBKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re delighted to hear that you find our service personnel friendly and helpful, and it's great to know Shawn Hooe has made a positive impact during your visits. We appreciate your trust in James Wood Chevrolet Buick GMC Decatur and look forward to serving you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 06, 2024

Dealership Rating
Employee Rating

Mr. Estes is a breath of fresh air!! I have visited numerous dealerships to determine the best make /model of pick-up truck that would be a great fit for me. I’ve probably worked with more than ten di More

by bighands_ah1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your fantastic review! I'm thrilled to hear about your experiences with both Clay and Shawn at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Clay could assist you so well with your new 2025 Silverado 2500 and provide you with the guidance you needed for the transition from your 2006 Silverado 1500HD. I'm proud to have employees like Clay and Shawn, who truly care about our customers and their needs. Your support means the world to me, and I can't wait to welcome you back this month to explore SUVs for your wife. Thank you for recommending us to your friends and family! I look forward to continuing to serve you. Safe travels in your Silverado! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 02, 2024

Dealership Rating
Employee Rating

This is the first time I have bought a second car from the same dealer and same salesman…this reflects on how they treated me and sold me a car at a reasonable price. Their service department is top-notc More

by doebro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Balderas

Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and I am thrilled to hear about your positive experience purchasing your second car with us. It’s great to know that our service department met your expectations as well. I look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

December 02, 2024

Dealership Rating
Employee Rating

Shawn Hoe was my service man and he took care of me like he always does , I've been coming to James woods for many years and Shawn is my go to guy More

by SHAKEY6959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I'm thrilled to hear that Shawn consistently provides excellent service for you at James Wood Chevrolet Buick GMC Decatur. I appreciate your loyalty over the years and look forward to seeing you again for your future service needs! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Dealership Rating
Employee Rating

Friendly and personable. Keeps customers best interest in mind. Not any more words. Thank you... More

by ANNRIPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that you found our team friendly and personable at James Wood Chevrolet Buick GMC Decatur. Your satisfaction is our priority, and we look forward to serving you again! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Dealership Rating
Employee Rating

Sean is the best. He kept me informed and advised me on the best repair options. He made a stressful situation less so. More

by gajojohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! We're thrilled to hear that Sean provided you with excellent service and support during your repair visit at James Wood Chevrolet Buick GMC Decatur. Our team strives to make every experience as smooth as possible. We appreciate your feedback and hope to see you again soon! Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

December 01, 2024

Dealership Rating
Employee Rating

I like the service center but it takes way to long to get the service work done. Took my Cadillac in for a simple repair and it took two weeks. So that was two weeks without a vehicle. To long More

by KATBOWEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Stanley , Krystal Gipson

Dec 04, 2024

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the service time for your Cadillac at James Wood Chevrolet Buick GMC Decatur. While I am glad to hear that you like our service center, I understand that a two-week wait for repairs is not ideal. We strive to improve our processes and your comments will help us in that effort. Please feel free to reach out to me directly if you have any further concerns or suggestions. We value your business and hope to serve you better in the future. Sincerely, Nick Huff, Service Director 940-627-7664 nhuff@jameswood.com

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