Shawn Hooe
Shawn Hooe at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Shawn Hooe | Page 13

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.9
343 Reviews
4.9

343 Reviews

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343 Reviews of Shawn Hooe

July 01, 2025

Dealership Rating
Employee Rating

WOW. ..WOW...WOW! Excellent service. Bryan Stanley is very Thoughtful, Courteous, Attentive, Eager to help and Knowledgeable. More

by CECILLEMOND52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Cecil! I'm thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It’s great to know that Bryan provided you with excellent service. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

June 28, 2025

Dealership Rating
Employee Rating

I had a wonderful experience! The customer service was great. My car repair was quick. More

by RLLOWRY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Paul Johnson, Zach Rhine

Jun 28, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your review! I'm glad you had a wonderful experience at James Wood Chevrolet Buick GMC Decatur and that our customer service met your expectations. It's great to know your car repair was quick as well. We look forward to seeing you again. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 24, 2025

Dealership Rating
Employee Rating

I have been going to James Wood Motors in Decatur since 2012. Always a pleasure working with Shawn. He's pleasant, courteous, dependable and informative regarding my car's service/maintenance needs. I hav More

by teresaddavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Teresa! We truly appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur since 2012. It’s great to hear that Shawn has been such a positive part of your experience, providing you with dependable service and information about your vehicle’s needs. We’re delighted that you have confidence in our work and are pleased with the service you’ve received. We look forward to continuing to serve you in the future! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 14, 2025

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Employee Rating

So far so good. My second visit in a "newer" vehicle for me. All went well. Wait time a bit longer than I anticipated and price was right for an oil change & tire ro More

by JBPOPS47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience with us! I'm glad to hear that your second visit for your newer vehicle went well and that you found the pricing for the oil change and tire rotation to be reasonable. I appreciate your feedback regarding the wait time, and we'll work on improving that for our customers. We hope to see you again at James Wood Chevrolet Buick GMC Decatur! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 13, 2025

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Employee Rating

I am always very pleased with Shawn and my service. Shawn does a great job for my family every time one of our vehicles go in. However, I had something taken out of my car and I have been unable to re More

by LYNETTE FULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your continued trust and for sharing your experience, Lynette. It’s great to know that Shawn consistently provides excellent service for you and your family at James Wood Chevrolet Buick GMC Decatur. I appreciate you bringing the other matter to our attention, and we encourage you to reach out to our team directly so we can look into it further. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 12, 2025

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Employee Rating

I took my Hyundai to James Wood and received prompt and excellent service on the vehicle and would highly recommend this dealership More

by scottclunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Paul Johnson, Zach Rhine

Jun 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for sharing your experience, Scott! I'm glad to hear you received prompt and excellent service at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot, and we’re here anytime you need assistance with your Hyundai or anything else down the road. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 11, 2025

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Employee Rating

ALWAYS ENJOY MY VISIT. DERICK DOES A GREAT JOB AND PROVIDES THE VERY BEST SERVICE More

by DSHELTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Ward, Nick Huff, Bryan Stanley, David Stokes, Dason Howard , Krystal Gipson, Paul Johnson

Jun 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We’re thrilled to hear that you always enjoy your visits to James Wood Chevrolet Buick GMC Decatur and appreciate Derick's exceptional service. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 10, 2025

Dealership Rating
Employee Rating

Sched appt. for "Chk Engine" light on 2024 Corvette. Took car back for diagnosis on May 6. Called Service dept 5 times... on May 9. no response. No rtn call, ca More

by billsgolfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Krystal Gipson, Kyle

Jun 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback regarding your recent experience at James Wood Chevrolet Buick GMC Decatur. I appreciate you taking the time to speak with me and understand how frustrating it can be when communication is lacking and a vehicle's care doesn’t meet expectations. As mentioned, I personally ensured your Corvette was left inside over the weekend. I am glad we were able to discuss your experience and am pleased to hear you are planning to continue service with us. If there is anything else we can do to assist you, please reach out. Thank you for choosing James Wood Chevrolet Buick GMC Decatur. Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 03, 2025

Dealership Rating
Employee Rating

I set up an appointment with Shawn earlier in the week. Showed up on time and he took it from there. Took care of what needed to be done - oil change and tire rotation. I drove in around 7:15am and was More

by STAN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur. It's great to know that Shawn provided you with prompt and efficient service during your oil change and tire rotation. We appreciate you taking the time to share your feedback and look forward to welcoming you back for your next visit! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

June 02, 2025

Dealership Rating
Employee Rating

The service has always been top notch and the people are always friendly. I would recommend them to anyone. More

by JB76073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you consistently experience top-notch service and friendliness at James Wood Chevrolet Buick GMC Decatur. Your recommendation means a lot to us, and we appreciate your support. We look forward to seeing you again soon! Paul Johnson - Service Manager - 940-627-7664 - pjohnson@jameswood.com

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