Sean Bradford | Page 37

friendly and efficient I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent I was able to schedule a convenient appointment time quickly, advised that I would need a loaner car which was a real pleasure to drive, and excellent friendly service. More

by VINNYMART42 Verified Customer Verified Customer

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Service The service was easy to schedule with loaner vehicle. Diagnosis and work was thorough. I have zero complaints about service department. Only issue I h The service was easy to schedule with loaner vehicle. Diagnosis and work was thorough. I have zero complaints about service department. Only issue I have had with my mkz is the need for service 2x in 3 months. Being a certified vehicle. More

by the.giffords Verified Customer Verified Customer

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My last experience was not so good. They made it right. After posting my last review, which was not very good, I was contacted by Klaben’s service department manager. He asked if he could make things right. After posting my last review, which was not very good, I was contacted by Klaben’s service department manager. He asked if he could make things right. I agreed, because as I had said before, everyone had been very kind and I really wanted to have a better experience. They kept my car for almost a week, gave me a loaner car, and stayed in touch with me about what was going on the entire time. That was very important. By staying in touch with me, I didn’t feel like I had been forgotten and let me know my car wasn’t just sitting there for no reason. After a few bumps with wrong parts sent (not Klaben’s fault) my car was returned to me. They cleaned it inside and out and the problem was fixed! I am so happy I went back. They did a great job! The service manager followed up with me the next business day to make sure all was good! THAT is customer service! Thanks for a much better experience! More

by WEN50505 Verified Customer Verified Customer

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exorcise a gremlin The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department an The problem was analyzed and found. The problem was very hard to track down. Every time that it occurred, I would take it to the Service Department and it wouldn't repeat for the service tech. I gave permission for Tom Alcorn to drive the vehicle over night and the next morning it malfunctioned. More

by luckyshot41 Verified Customer Verified Customer

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When Communication is key Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a busi Well lets just start with what I assumed was a simple service visit. Dropped my vehicle off for service work (works package and recalls) before a business trip to Florida. My wonderful Advisor Mona, had me night drop my vehicle on a Sunday before I flew out of Akron Canton Airport. She confirmed Monday morning she had received my vehicle, keys and minor list of things I needed to have addressed while she had the vehicle. Few days later she informed me while doing one recall on my vehicle the technician discovered that the recall was to be more in depth than they have ever seen, which required Ford Motor Company to get involved. There was a lot of back and forth between Klaben Service and Ford as to how they were to approach this situation and remedy the damage done to my vehicle due to faulty engineering. Mona kept me in the loop every single day as I was still 1200 miles away. Finally a decision was made, which required a wiring harness and fuse box to be replaced along with some odds and ends. Time frame was a bit longer than anticipated, but the communication I received kept me at ease that everything was being handled as soon as it could be. Overall process was painless, a couple weeks flew by for me because I did not need to call or harp Mona or Sean for updates, they both provided time and time again while my vehicle was in the shop. I want to thank you both and the technician for the great service that was provided, I have my vehicle back now, and its better than new! Kudos to the Klaben Ford Lincoln Service Team! More

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Over and above expectations Sean and Kyle went out of their way to get my vehicle diagnosed, parts ordered, and shipped in time to get my vehicle repaired to meet my timeframe to Sean and Kyle went out of their way to get my vehicle diagnosed, parts ordered, and shipped in time to get my vehicle repaired to meet my timeframe to leave for an out of town business trip. Excellent care and service! More

by Joel R Verified Customer Verified Customer

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Great Job - Very Professional - Thank You There are not many dealerships that you can trust but when Sean Bradford moved from Nick Mayer Ford to Klaben Ford... I followed. Sean Bradford was th There are not many dealerships that you can trust but when Sean Bradford moved from Nick Mayer Ford to Klaben Ford... I followed. Sean Bradford was the Only reason I went to Nick Mayer, which by the way is the worst dealership anywhere. Kaben Ford is a breath of fresh air and with Sean there it will be even greater. Mr Bradford cares about the customers and you can feel it. More

by DISCMANJEFF Verified Customer Verified Customer

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Unprofessional and unethical Service advisor and manager both informed me that I need new rotors back and front and pad and that my cost will be $800 ,they also insisted and send Service advisor and manager both informed me that I need new rotors back and front and pad and that my cost will be $800 ,they also insisted and send the service manager to try to convince me. I walked out and went to another service center and they informed me that there is nothing that needs to be done. Klaben this is unethical especially that I bought my car from there , I am never going back. I was actually thinking of buying another car ! Never going back because I don’t know If i trust Klaben More

by WALEED_LOUTFI Verified Customer Verified Customer

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Highly recommend I take my Ford Focus to Klaben in Kent all of the time. That is the only service center that I use. Everyone is professional. This visit I worked with I take my Ford Focus to Klaben in Kent all of the time. That is the only service center that I use. Everyone is professional. This visit I worked with Sean and he always kept in the loop and told me about the progress of the repair of my car (pretty much daily while it was there). He is very pleasant to work with and I highly recommend him. The service center has recommended courses of action for various problems and even tried to fight on my behalf to corporate about a maintenance plan issue. As long as I have my car it will be serviced at this center. Highly recommended! More

by BRANDILOVE Verified Customer Verified Customer

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Attempting to Correct Needed Improvements Originally my Lincoln MKZ was repaired to stop my security alarm from going off due to the malfunction of the trunk sensor. Unfortunately, when my Z Originally my Lincoln MKZ was repaired to stop my security alarm from going off due to the malfunction of the trunk sensor. Unfortunately, when my Z was returned, the hands-free calling feature no longer worked and neither did my trunk chime. In an attempt to make my dissatisfaction more palatable, Klaben provided a service to pickup my car for service and they dropped off a loaner car for my use. This was fantastic. I was well satisfied until I drove the loaner back to pickup my car and found out my trunk chime still did not work. then, I was insulted by the repair manager, who asked me if I was sure that it ever worked? After having my car for four years, that question was ludicrous. He replied that he would have to find a similar car and prove it. I spend the next two hours sitting in waiting room. My issue was escalated to the service manager, who said he did not know why the chime no longer worked but he would do more research and update me. It was also at that point that I found out that the pickup /delivery service was supposed to also include the delivery of my vehicle back home. I chastised my service rep for not telling me. Sean, the service manager, did provide assurance that Klaben does strive to improve their processes based on customer survey comments and he provided written communication from Lincoln that explained why the trunk chime feature was discontinued. More

by OhioCathy Verified Customer Verified Customer

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