Sean Bradford | Page 35

Solving issues from previous visit I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set I just want to thank Klaben Ford for their quick response to an issue that I had with my Ford Escape. I gave a negative response earlier, but they set up an appointment with me to try and solve my problem. I met with Mr. Sean Bradford and others at Klaben. They showed me the problems with my Escape up on the rack. They explained in detail what needed done. Mr. Bradford and the rest of the Klaben Ford team, are going to repair my Escape, and are going above and beyond my expectations! They have totally regained my trust. Thank you all very much and it was my pleasure meeting with all of you on this situation, from management to the mechanics....an awesome team! More

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A great 20K miles service at Klaben Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took care of us in Mike's absence at check out. What a team! It doesn't get any better. Spent some time with Sean Bradford, haven't seen him in years. We both recognized each other immediately. It's great to have Sean as part of the team at Klaben. More

by HOTROCK100 Verified Customer Verified Customer

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Best in Class Ford Dealer Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service Professional, efficient, friendly, clean dealership. All interactions were positive. I would definitely recommend this dealership for sales or service. Thanks to all the hard working professionals at Klaben Ford. More

by mkaczor Verified Customer Verified Customer

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Accomplished all desired services and provided loaner Performed requested services and provided updates on timing with parts that were hard to find, and then had different electronic connections, which re Performed requested services and provided updates on timing with parts that were hard to find, and then had different electronic connections, which required extensive soldering by technician and required additional time. Kept me updated on the situation and expected completion. More

by HeimFamily Verified Customer Verified Customer

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Like new again They figure things out and get the job done. Overall an Excellent service with my car and me. Had a problem and with my warranty they got all fixed pl They figure things out and get the job done. Overall an Excellent service with my car and me. Had a problem and with my warranty they got all fixed plus some others things done. More

by Sean1733 Verified Customer Verified Customer

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My Klaben experience The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful e The entire team at Klaben are truepro’s in Every sense of the word. It starts with Richard Klaben and everyone of his employees make for a wonderful experience and the reason I have ONLY bought from Klaben for the past 15 years. More

by RICH.BRODA Verified Customer Verified Customer

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Customer Service is truly #1 with Klaben It is easy to be happy with a service provider when all things are going well but it is when a problem develops that puts the relationship to the test It is easy to be happy with a service provider when all things are going well but it is when a problem develops that puts the relationship to the test. We have purchased two vehicles from Klaben Ford and we have all of our service including tires and brakes done by them. Our service advisor Kim Wolfram is outstanding and we completely rely on her for advice in servicing our vehicles. In December 2017, we had a noise when we stopped our vehicle. We replaced the front brakes since they were in need of service. Unfortunately, the noise continued and in February 2018 we had the rear brakes serviced. After a few weeks the noise returned. We waited until our recent oil service and requested that the tech again look for the problem. The tech was unable to locate any problem but we were determined to get it fixed and Kim was willing to do whatever was necessary to fix it. She had Tom Alcorn, service department general manager, drive the car with us in it so that we could make sure that the noise was identified. Tom heard the noise and requested that we leave the car so that they could make sure to fix it. Unfortunately, the next day was Saturday and Kim was off, so there was some confusion as to what the problem was and the cost to fix it. When Kim returned on Monday, she quickly verified with us that there would be no cost to us to fix the noise since we had already paid for repairs to fix the problem. Kim explained that it appeared to be the brake cover and they would replace that and clean up the hub. At this point Sean Bradford, service department supervisor, became personally involved to make sure that the problem was fixed. After the repairs and service were done, Sean personally test drove the car but the noise was still there. Over the course of the next two days, Sean had the tech perform numerous procedures to alleviate the problem and Sean took numerous test drives to determine if the noise was gone. All through this time, Kim kept us updated on the status of the repairs. She apologized for the delay but assured us that Sean and the tech were doing everything possible to permanently fix the problem. Finally, Kim called to inform us that the problem was fixed at no charge to us and the car was ready to pick up. When we picked up the car, Kim informed us how much effort that Sean had taken to ensure that the problem was fixed. We personally took the time to thank Sean for his efforts. He is an excellent representative of the quality people that work at the Klaben dealership. The goal of most other service departments would be to get the car out the door as soon as possible, especially if they are bearing the cost of the repair, but this is not the philosophy of the Klaben dealership. Their goal is to make the customer happy. This is so exemplified by Kim, our service rep. Although she handles a tremendous workload, she always makes the effort to insure that each and every customer is properly taken care of. She takes the time to learn what repair is being done and why it is necessary. Then she takes the time to properly explain it to the customer and answer any questions that they may have about it. She is more than just outstanding at her job! She is a true pleasure to deal with and we now consider her a true friend. As I mentioned at the beginning, it is when there is a problem that you truly find out the quality of your service provider. Time and time again, we have been so impressed by the way that the Klaben dealership and its people handle and correct problems. They are more than fair and willing to expend whatever effort is necessary to make you happy. From Doug Carter, our sales rep, Kim, our service rep, Tom and Sean in service and Artie Gissinger in the body shop, we couldn’t be happier with way that we have been treated. We highly recommend the Klaben Ford Sales, Service and Body Shop. More

by Bob Verified Customer Verified Customer

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Only fixed what was broken. I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding I appreciated the team not trying to sell me parts or services that were not needed. They were very good at looking for the direct problem and finding the right solution, without all the upselling and sales tactics. More

by fairyrain826 Verified Customer Verified Customer

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Great Service Very happy with the service and promptness of completing my oil change. Carli always has a smile when checking me in and the free candy never hurts. Very happy with the service and promptness of completing my oil change. Carli always has a smile when checking me in and the free candy never hurts. More

by Grecco Roman Verified Customer Verified Customer

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Outstanding and empathetic ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. ‘16 Ford F150, 7K, broke down while visiting family in Kent. Even though we did not buy from Klaben, they treated us like family and loyal customers. Klaben was able to diagnose, order parts, and repair within 3 days. Best Ford experience to date. Klaben is an excellent example of what a dealership should be and is an oustanding representative of the Ford brand. More

by Dave S from MN Verified Customer Verified Customer

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