Sean Bradford | Page 34

prompt and professional repair service My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called My new Edge began making a horrible thumping noise and would swerve upon braking-very frightening and progressively worsened over 7-10 days. I called the service center for an appointment. The mechanic took me on a test drive and was very concerned about the vehicle alignment as well as the braking issue. They found that a bolt on the strut and sway bar had broken off and needed to be replaced. Due to this issue there was also excess wear and tear on the tires so they replaced all 4 tires and performed an alignment as well! And they completed all this work within 48 hours the week prior to Thanksgiving which allowed us to safely drive the vehicle to New York to visit family for the holiday. Thank you to the Service center staff! More

by Sue Verified Customer Verified Customer

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Extra Effort to Correct a Mishap My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a f My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a few hiccups with getting the repairs completed, but the staff at the dealership was very professional (and apologetic) and we were able to get things handled to my satisfaction, despite the initial issues. Sean and Brandon were super helpful in resolving the issue. I very much appreciate their efforts. More

by DyerC Verified Customer Verified Customer

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Simplicity Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. Carli did a great job, the concern with my truck was fixed and in a timely manner, the whole process was easy and fast, will be coming back for sure. More

by KevinF49 Verified Customer Verified Customer

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Clean and Quick || Customer Service I truly appreciate the great customer service, the service in general, and meeting some of the employees of the Ford Service Center. Even though I liv I truly appreciate the great customer service, the service in general, and meeting some of the employees of the Ford Service Center. Even though I live a bit of a distance from the dealership, the experience and work that was made and done is completely worth the ride. Thank you very much for your Service! Shout out to Brandon and Sean. From Demetrius Jofferion :) More

by demetriusjofferion Verified Customer Verified Customer

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The perfect Experience Had a Ford Windstar in service to find out it was not worth putting more money into it. So I had to find a vehicle. My credit isn't the best, but they Had a Ford Windstar in service to find out it was not worth putting more money into it. So I had to find a vehicle. My credit isn't the best, but they went far and beyond my expectations to get me in one. With over 11 hours over the weekend, they pulled a home run. I got approved and drove off in my new ride. I have nothing but good to say about this business and there employee's. I highly recommend them, and I'll be doing business with them from here on out. Thank you guys so very much. More

by GABRIELMATTOCKS Verified Customer Verified Customer

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Service on my F-150 I have dealt with Klaben for years now as I have leased 3 trucks though them and since the service center is in the same city that I work in, it makes I have dealt with Klaben for years now as I have leased 3 trucks though them and since the service center is in the same city that I work in, it makes it easier to get things checked or fixed while I am at work. Though I have had my share of issues with my newest 2017 F-150, Sean & Kyle have worked to make them right. Sean, is a "Go above & beyond" kind of guy who works hard to make the customer happy and has a very good temperament. My one complaint (not really a complaint, more a joke) is that it seems that they always forget to was my truck when all is done, even after I have said yes to a wash. More

by DIVERSCOTTY911 Verified Customer Verified Customer

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The managers sean and mark are amazing! Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. Stuck in pa they made it possible to see our concert and get home safely. And made it comfortable for us when we were scared. More

by ash0990.AJ Verified Customer Verified Customer

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Klaben makes it right! Thank you Mr. Bradford for looking into my situation. Sometimes things just go wrong for whatever reason...but it's how one handles the 'wrong' buil Thank you Mr. Bradford for looking into my situation. Sometimes things just go wrong for whatever reason...but it's how one handles the 'wrong' builds trust and loyal customers. Mr. Bradford made it right for me and I'm grateful for that. Learning from our mistakes is an important lesson, you and your Klaben staff showed great character by taking responsibility. Special thanks to Brandon for doing all that he could do....and kudos to Mr. Bradford for taking the time after hours to talk with me personally about my situation. Thank you, Stephen R. Michel/ Klaben Customer for Life... More

by Smichel1961 Verified Customer Verified Customer

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Excellent Roscoe, Sean and Brandon are excellent to work with. 3rd suv bought from Roscoe. Sean and Brandon did everything they could to help us with all of the Roscoe, Sean and Brandon are excellent to work with. 3rd suv bought from Roscoe. Sean and Brandon did everything they could to help us with all of the problems we had with the SUV we just traded in. Will continue with Klaben. Thanks More

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Service is Good, Parts are Faulty Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the sam Once again I had to bring my Fiesta for a recall and to fix a previously repaired recall, so initially I was not too happy. I had my Fiesta at the same service center in 2016 for the recall on the transmission. If you own one of these matchbox cars, you know that when it starts slipping the car jolts you so hard you get whip lash everytime to try to stop or push the gas pedal after a stop. I thought that since this had been previously repaired due to a recall, that it would once again be repaired, I was wrong. Apparently my warranty was extended on the "replaced" parts, but not from the date they were installed. Rather, the warranty was extended from my initial warranty date. So no suprise the parts were not covered and I was quoted $1600 to repair the transmission for the 2nd time on a car with less than 94,000 miles. The service techs were very helpful and it is not their fault that Ford has not repaired the initial problem. In fact, the "new" parts my techs had to use were actually the same parts they removed with no upgrades, repairs or fixes applied. So thank you Ford for replacing a faulty part with another faulty part. I've been driving Fords for 20 years, and my grandfater even worked at and retired from Ford after he came home from WWII. We have been a Ford family for generations and I am so disappointed in how the issues with these transmissions has been handeled. Since a faulty part was used to "Repair" my vehicle, I may get 5,000 miles out of it, or 30,000. It's hard to say. Either way I now have to look at a new car with new car payments, and I can tell you that it will NOT be a Ford. More

by jcocozzo1 Verified Customer Verified Customer

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