Sean Bradford | Page 33

Staff is accomadattinf and nice, issues atill happening. The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for th The staff in the service deptartment are very accomadating and nice, however each time I bring my car in for service I have to bring it back in for the same thing. It’s very stressful and inconvient due to the fact that I have a toddler with me all day everyday and I live 45 minutes away. I honestly think my car was built and rushed on a Friday and many things have gone wrong numerous of times. I have brought it in for service way more than I should buying brand new.. wish there was a better solution to my many problems. More

by Hboyd6 Verified Customer Verified Customer

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Awesome as typical of Klaben Ford! it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for it was a last minute request on a cold snowy day. no real time or room for my car BUT...Klaben Ford (Kim Wolfram) made it work and thank goodness for Kim, and Sean Bradford as well! The car ultimately needed the Serpentine belt and right front and lower controls arms. Best part, they found me a car to drive home (which is 50 miles away)! That's right...I moved 50 miles away and STILL remain loyal to Klaben Ford at Kent, as they are always willing to "go the extra mile" for me! Kim, Sean, Loretta...THANK YOU ALL! to the mechanics that work on my car....THANK YOU! Keep me and my Fusion running a few more thousands of miles and I'll be back in with my next ford! You are all appreciated equally! Kindly, Patty More

by patty111 Verified Customer Verified Customer

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Battery replacement I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I di I took my car into Klaben to have the battery looked at after I had to use a battery pack to start it. It was just outside the 3 year warranty so I did have to pay $50 for a new one since it was still pro rated. The service advisor (Kim Wolfram) advised me the positive battery cable needed replaced as well because acid had eaten through it. I took it to another dealership I had an extended warranty through thinking that may be covered (unfortunately it wasn’t). That dealer told me the cable did not need replaced. When I called Kim to tell her the conflicting diagnoses, her manager (Sean Bradford) called me back. I took my car back to Klaben and Sean had the mechanic come out to the check in area. He showed me the back of the cable where there was barely any metal left. Klaben replaced the cable at a great price. They bent over backwards to make sure my car was right. I would highly recommend their service dept. Their employees are very polite and top notch. More

by m10murf Verified Customer Verified Customer

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had a set back but they made it right. had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was r had a small set back with my recall and oil change but they were able to make it right. i would have liked a car wash both inside and out but it was raining. More

by kenny Verified Customer Verified Customer

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Exceptional service from exceptional people! Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. M Klaben service department amazes me, yet again! I'm always treated with respect, their honest, and make each customer feel special and appreciated. My recent repair was totally unexpected, pricey, and disappointing. But at the end of it all, Brandon and his manager made it all work out for me, they actually cared enough to communicate with me through the entire ordeal. No one has any idea what this meant to me. I drive 120/day back and forth to work so having a car is a BIG deal, well when I needed Klaben Service Department they were right there. It was a BIG deal to them too. More

by Mzrbyrd0 Verified Customer Verified Customer

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Great Experience - Very Professional This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcor This is how you should be treated at all dealerships... They go above and beyond to take care of your issues. Sean Bradford - Carli Ramage - Tom Alcorn Top Notch at Klaben..... THANK YOU SO MUCH More

by DISCMANJEFF Verified Customer Verified Customer

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Luv my Explorer Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendlin Klaben is a great dealership. They aim to make things right and the customer happy. I always feel welcomed and appreciate the kindness and friendliness of the entire team. A special thanks to Dave M, Sean B, Kim W, Loretta, and Rich Klaben of course. Thanks so much for being my dealer for over 12 years! More

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Best Customer Service I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, I have had several interactions with the service department and am pleased with my overall experiences. Everyone goes out of their way to be helpful, extremely friendly and has gone above and beyond on a few occasions. Mona is my contact there and she is exceptional in her customer service and very accommodating. They are one of the main reasons I would consider purchasing another car from Klaben, the security of good service Terri Woolf More

by TTWOOLF Verified Customer Verified Customer

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Intermittent problems are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several o are the worse to solve . Klaben persisted and Ford dropped the ball. Parts took 2 months to come, Klabens service manager to get involved on several occasions to get the parts. More

by RGC3831 Verified Customer Verified Customer

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Fast and friendly Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone Best experiences ever buying a car. Everyone was really nice and it didn’t even take that much time. All of our questions were answered and everyone was very professional. I will definitely tell my friends to buy a car at Klaben! More

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