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Sean Bradford
Sean Bradford | Page 29
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
375 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
35 yrs, 2 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
375 Reviews
Write a Review
375 Reviews of Sean Bradford
November 05, 2019
Oil change I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. More
by linda_kindness
Verified Customer
November 01, 2019
Lease roll over As always, my experience with Klaben is stellar! I couldn't ask for better sales and customer service. From JT to Matt M to Christine K. You are al As always, my experience with Klaben is stellar! I couldn't ask for better sales and customer service. From JT to Matt M to Christine K. You are all wonderful. My only complaint (and it's my fault) is that the new 2019 Escape doesn't have the same features as my 2017. I feel as if I traded down, which is a disappointment. Again, my fault. I should have paid closer attention to the fine details that I loved so much in my 2017. I just assumed the 2019 would have them. More
by JWatson2590
Other Employees Tagged: Kim Wolfram, Christine Klaben , Matt Moyers, Jeff Tetreault
October 22, 2019
Thank you! Above and beyond Putting me into new tires at a fantastic price! I appreciate the extra time spent to get me the great deal. Your department truly put the customer fi Putting me into new tires at a fantastic price! I appreciate the extra time spent to get me the great deal. Your department truly put the customer first. More
by Mb13685
Other Employees Tagged: Matt Moyers, Tyler Schultz
October 18, 2019
Top notch customer service I was warmly greeted upon entering and all of the work done to my vehichle was clearly explained. Extra complimentary services such as topping off win I was warmly greeted upon entering and all of the work done to my vehichle was clearly explained. Extra complimentary services such as topping off window washing fluid and car wash were added. Overall great experience and will definitely return. More
by kdryden97
Other Employees Tagged: Tyler Schultz
October 15, 2019
Awesome dealership, buy (and service) all my Fords there. Service department is top notch, they always explain in detail what is required and why. Doug Carter is my go to sales rep., he's very knowledgeable a Service department is top notch, they always explain in detail what is required and why. Doug Carter is my go to sales rep., he's very knowledgeable and honest. I have no hesitation on buying or servicing my vehicles there! More
by Dmszu
Other Employees Tagged: Doug Carter, Mario Palomba
September 21, 2019
corrrting a mistake Sean went above and beyond in correcting an earlier mistake. He stated he had had a conversation with all those who were involved and educated them i Sean went above and beyond in correcting an earlier mistake. He stated he had had a conversation with all those who were involved and educated them in completing the task in a different manor in the future. More
by Art
September 17, 2019
Broken Windshield Repair Few businesses truly understand customer service. Klaben Ford is one that does. My service rep, Sean Bradford, went above and beyond the call of dut Few businesses truly understand customer service. Klaben Ford is one that does. My service rep, Sean Bradford, went above and beyond the call of duty to create a great experience for me. Thank you Sean! More
by Robert
September 15, 2019
Excellent...Efficient Yes I had a really great experience again at Klaben. Kim and Sean were very nice and efficient. My ride is fixed and running great! 👍 Yes I had a really great experience again at Klaben. Kim and Sean were very nice and efficient. My ride is fixed and running great! 👍 More
by raottar1966
Other Employees Tagged: Kim Wolfram , Dwayne from service ??
September 05, 2019
Service was good but the car wash wasn't Update 9/6/2019 Sean contacted me and was kind enough to pick my ST Explorer up and have it washed again. It was just brought back to me and looks a Update 9/6/2019 Sean contacted me and was kind enough to pick my ST Explorer up and have it washed again. It was just brought back to me and looks a million times better than before. He definitely went above and beyond. Very much appreciated. Service was good. The car wash was not and left my ST Explorer worse than when I came in. It was terribly spotted and looked like it was washed with dirty water. I had to take it to be washed after I left there. More
by ageorge829
Other Employees Tagged: Mona Crooks , Brandon Pritchett
August 22, 2019
Excellent service manager!!! I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make thin I originally had issues getting my Lincoln serviced in a reasonable amount of time. Sean, the service manager personally called me twice to make things correct and make sure I was a happy customer. Mr.. Klaben runs an outstanding dealership and its very obvious why his service manager goes out of his way to make certain his customers are well taken care of. There is a reason why they are so busy, they are GREAT at what they do!! Thank you again Sean for your outstanding customer service!!! More
by VIOLET.SPAGNOLO
Other Employees Tagged: Christine Klaben , Jeff Tetreault
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