Sean Bradford | Page 28

Thank you for the help! I had to wait on my part for my new Fusion and was certainly not happy at the time, but Klaben service got me in a car and took car of me yet again! Thank you! new Fusion and was certainly not happy at the time, but Klaben service got me in a car and took car of me yet again! Thank you! More

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Great Service & Sales! Great team, anyone will step in and help. Usually really busy there, but everyone is personable, friendly, and willing to help. I really appreciate th Great team, anyone will step in and help. Usually really busy there, but everyone is personable, friendly, and willing to help. I really appreciate the respect for my time. More

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I'm grateful for the excellent customer service by Sean. I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Bran I made an appointment three weeks in advance for an airbag recall. The recall would require my car to be at Klaben for the majority of the day. Brandon Pritchett scheduled the appointment along with a car rental over the phone. On the day of the appointment I checked in for my appointment. I’m told by Brandon that he does not have me on the schedule for the recall or my oil change. I said you were the one who I spoke with three weeks ago, so I’m not sure why you are not showing my appointment. Sean Bradford just happens to stop by to say good morning. I explained to him according to Brandon I do not have an appointment that was booked three weeks ago. This also means that my car rental is non-existent. I’m concerned by Brandon’s error, the rest of my day would be thrown off. Sean stated with confidence: I’ll take care of it, I was not sure he could. I made the statement to Sean in front of Brandon, I no longer wanted Brandon to take care of me regarding the work on my car. This was not the first time I had experienced Brandon neglecting to provide the best customer service. Sean said he understood. I’m then driven to pick up the car rental. They did not have an appointment for me, because it was never booked. I called Sean back and explained the situation. He got me back to the dealership immediately. He was able to loan me a car from the dealership. Before I left, Sean introduced me to Tyler, another member from the service team. He assured me I was in capable hands, and to my surprise I was. Tyler gave me regular updates on the repairs on my car. This experience started off chaotic and stressful, but Sean was able to get in front of it, remained in front of it until I had my car back. Without his leadership regarding this matter, it would have continued to spiral out of control. I’m truly grateful for his excellent customer service. I wanted to make sure I took the time to share how Sean Bradford from Klaben Ford values his customers. More

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Oil change I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. I had an stand was taken on time. Staff friendly and informed me of an issue with the car. Was able to wait in a very clean and comfortable area. More

by linda_kindness Verified Customer Verified Customer

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Lease roll over As always, my experience with Klaben is stellar! I couldn't ask for better sales and customer service. From JT to Matt M to Christine K. You are al As always, my experience with Klaben is stellar! I couldn't ask for better sales and customer service. From JT to Matt M to Christine K. You are all wonderful. My only complaint (and it's my fault) is that the new 2019 Escape doesn't have the same features as my 2017. I feel as if I traded down, which is a disappointment. Again, my fault. I should have paid closer attention to the fine details that I loved so much in my 2017. I just assumed the 2019 would have them. More

by JWatson2590 Verified Customer Verified Customer

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Thank you! Above and beyond Putting me into new tires at a fantastic price! I appreciate the extra time spent to get me the great deal. Your department truly put the customer fi Putting me into new tires at a fantastic price! I appreciate the extra time spent to get me the great deal. Your department truly put the customer first. More

by Mb13685 Verified Customer Verified Customer

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Top notch customer service I was warmly greeted upon entering and all of the work done to my vehichle was clearly explained. Extra complimentary services such as topping off win I was warmly greeted upon entering and all of the work done to my vehichle was clearly explained. Extra complimentary services such as topping off window washing fluid and car wash were added. Overall great experience and will definitely return. More

by kdryden97 Verified Customer Verified Customer

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Awesome dealership, buy (and service) all my Fords there. Service department is top notch, they always explain in detail what is required and why. Doug Carter is my go to sales rep., he's very knowledgeable a Service department is top notch, they always explain in detail what is required and why. Doug Carter is my go to sales rep., he's very knowledgeable and honest. I have no hesitation on buying or servicing my vehicles there! More

by Dmszu Verified Customer Verified Customer

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corrrting a mistake Sean went above and beyond in correcting an earlier mistake. He stated he had had a conversation with all those who were involved and educated them i Sean went above and beyond in correcting an earlier mistake. He stated he had had a conversation with all those who were involved and educated them in completing the task in a different manor in the future. More

by Art Verified Customer Verified Customer

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Broken Windshield Repair Few businesses truly understand customer service. Klaben Ford is one that does. My service rep, Sean Bradford, went above and beyond the call of dut Few businesses truly understand customer service. Klaben Ford is one that does. My service rep, Sean Bradford, went above and beyond the call of duty to create a great experience for me. Thank you Sean! More

by Robert Verified Customer Verified Customer

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