Dealer Reviews
Cars for Sale
Dealer Log In
Sean Bradford
Sean Bradford | Page 30
Service Lane Manager
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
375 Reviews
I started out as a porter then a Service Advisor, and Service Director at Cleveland area Ford/Lincoln dealer. My wife and children have been my motivation and inspiration, I am blessed. I have definitely realized what it means to work in an organization completely committed to and driven by a "customer first" culture/business model. Our team is just that and always working to get better together every day. Thank you in advance for taking the time to provide your feedback.
Read moreDealership Experience
8 yrs, 11 mos
Industry Experience
35 yrs, 2 mos
Specialties & Trainings
Ford Lincoln Service Manager Master Certified
375 Reviews
Write a Review
375 Reviews of Sean Bradford
August 22, 2019
Pain Touch Up The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. The staff were very professional and the job was completed in a timely manner. We are satisfied with the work that was done by the staff. More
by WLANE
Verified Customer
August 21, 2019
A team aimed to satisfy their customers The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was v The last encounter (visit) started out rocky however; the team recovered with adequate communication and overall attention to all concerns. Team was very empathetic to my concerns about the issues and length of time to complete the job. I was satisfied with how Mike B. and Sean picked up the ball and made me feel like they cared. More
by ETMOD
Other Employees Tagged: Mike Brandvold , JC Crawford, Mario Palomba
August 14, 2019
Best Service Center! Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort Thank you so much for your great service. Sean B. and Mario P., both worked hard and diligently on my behalf. I really appreciate the time and effort you took into getting the part that was needed for service. More
by mzlittle31
Other Employees Tagged: Mario Palomba
August 09, 2019
Repair of water leaking from under dash Repair not under warranty was going to be $800 plus-because of low mileage and loyalty they worked with Ford and lowered cost to $220. Repair not under warranty was going to be $800 plus-because of low mileage and loyalty they worked with Ford and lowered cost to $220. More
by GAMAMAG
Other Employees Tagged: Joe French , Tyler Schultz
August 08, 2019
Nothing is forgotten ! Klaben's service department is ALWAYS willing to go the extra mile to please their customers! From Mona to Shawn & the techs. that worked on the vehic Klaben's service department is ALWAYS willing to go the extra mile to please their customers! From Mona to Shawn & the techs. that worked on the vehicle, I could not have asked for a better team to resolve my issues. This is something that is hard to find in this day & age. As a customer for almost 40 years, they continue to stand alone in top curtious service. I highly recommend them to everyone. More
by BILLNEITZ
Other Employees Tagged: Mona Crooks , Brandon Pritchett
August 05, 2019
Very good!! Service was very prompt and the car was ready when promised. Personnel were knowledgeable and very courteous. I was very pleased with their responses Service was very prompt and the car was ready when promised. Personnel were knowledgeable and very courteous. I was very pleased with their responses to my questions. More
by dadiomh
Other Employees Tagged: Mario Palomba
August 01, 2019
car purchase. Came to Klaben to purchase a used ford fusion. Test drive showed the car pulled slightly to one side. Service dept and sales worked hard to resolve th Came to Klaben to purchase a used ford fusion. Test drive showed the car pulled slightly to one side. Service dept and sales worked hard to resolve the issue and the car drives perfect now. Thanks. More
by fwurzer
Other Employees Tagged: Denise Miller, Adam
July 16, 2019
Taking care of issues Thank you for making things right from my previous visit. Sean was prompt in contacting me and fixing the issues I previously had. I believe that this Thank you for making things right from my previous visit. Sean was prompt in contacting me and fixing the issues I previously had. I believe that this experience was used for improving future experiences. More
by sschutte58
Other Employees Tagged: Brandon Pritchett
July 14, 2019
Excellent from start to finish My car broke down and we found out with the help of Sean that most of the repairs were under factory warranty. My car was taken to Klaben on Friday an My car broke down and we found out with the help of Sean that most of the repairs were under factory warranty. My car was taken to Klaben on Friday and ready for pickup on Monday. They not only replaced the parts that had malfunctioned, but they also replaced the door latches and gas tank seal because there were factory warranties on those as well. Their customer service is excellent and I felt that I could trust Sean and Mike. They kept in contact with me every step of the way. More
by kellynelson1015
Other Employees Tagged: Mike Brandvold
July 11, 2019
Excellent effort on a difficult problem I had a problem with air conditioning that was not simple to solve (other service providers were unable to solve the issue). While it took some time I had a problem with air conditioning that was not simple to solve (other service providers were unable to solve the issue). While it took some time to solve. The team worked very hard to make sure I was satisfied. They went above and beyond normal levels of service and eventually solved the issue. More
by BARTKIMBLE
Other Employees Tagged: Brandon Pritchett
