Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 27

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

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453 Reviews of Scott Spath

December 22, 2021

Dealership Rating
Employee Rating

Excellent Service work!! Was in and out in a timely manner!! Scott was very professional and knowledgeable! More

by Missylea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Dec 23, 2021

Ken Ganley Ford Norton responded

Missylea, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 21, 2021

Dealership Rating
Employee Rating

Super nice crew and will comeback for service again.The technician done an excellent job. More

by abamer67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya

Dec 22, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that Fulton and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ken Ganley Ford. Please don't hesitate to reach out if you need anything else.

December 14, 2021

Dealership Rating
Employee Rating

I am a repeat customer at Ganley. The level of professionalism displayed there is awesome! I am very happy to have such a great dealership close to home. Thanks Ganley Ford! More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya

Dec 14, 2021

Ken Ganley Ford Norton responded

Rob, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

December 10, 2021

Dealership Rating
Employee Rating

I really was surprised how i was treated with my visit, the people.was very nice answer all my questions and willing the services was the best i can tell when i drive my explorer that it runs great. Thank More

by jessiegooden444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Spath and Kirchenbauer seems very nice and paligh thank u guys

Dec 11, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, Jessie, and for taking the time to leave us this wonderful feedback!

December 03, 2021

Dealership Rating
Employee Rating

helped me out immediately without a appointment and were very polite and very quiet service at a fair price will return for their services in the future great people thank you for your services 😎🏁 More

by gunner7140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. Scott and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 03, 2021

Dealership Rating
Employee Rating

I took my truck in almost 3 weeks ago and haven't heard a single word from you since. It shouldn't take that long to get a part. You didn't have a problem selling me the new truck back in April. As soon as I More

by Scottmoore79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Dec 20, 2021

Ken Ganley Ford Norton responded

Scott, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

December 03, 2021

Dealership Rating
Employee Rating

Scott was extremely happy to relay what was going on with my vehicle. I asked about future work and will be scheduling it soon. Truck is running fine at this moment More

by Dadmansr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2021

Ken Ganley Ford Norton responded

We appreciate your business, Scott and our team looks forward to serving you again soon!

December 01, 2021

Dealership Rating
Employee Rating

The team at Ganley Ford was very helpful and courteous, providing a quick ride to work and picking me up after the work was completed. I’ll be back. More

by JPM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 01, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

November 29, 2021

Dealership Rating
Employee Rating

Great service with good communication highly recommend Ganley Ford for all services they are very professional More

by M.GIOVANNI
Recommend Dealer
Yes
Nov 29, 2021

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 20, 2021

Dealership Rating
Employee Rating

Told 2 hrs to service & took ALL day. No rental available & extremely poor communication. FRUSTRATED!!! More

by KKAPPER
Customer Service
Recommend Dealer
No
Dec 07, 2021

Ken Ganley Ford Norton responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this.

Dec 08, 2021

KKAPPER responded

Contact me ANY TIME to discuss what this horrible experience at your dealership. I'm available

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