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Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 26

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
453 Reviews
4.7

453 Reviews

Write a Review

453 Reviews of Scott Spath

January 20, 2022

Dealership Rating
Employee Rating

Service person was very rude and had no clue what he was talking about. Started breaking words into syllables… Could not explain what was wrong with my truck. More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Feb 06, 2022

Ken Ganley Ford Norton responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. You can reply privately to this message OR email customer relations at JWheatley@GanleyAuto.com Thanks!

January 16, 2022

Dealership Rating
Employee Rating

The service department has been doing both of my Cadillacs that I own and have done a wonderful job I will refer them to other customers More

by deniseholloway21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 18, 2022

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

January 14, 2022

Dealership Rating
Employee Rating

Prompt and friendly service. Kept me informed and always talked to me in a professional manner. More

by clarkjc
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
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Jan 17, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 10, 2022

Dealership Rating
Employee Rating

I wanted to say thank you for fixing another Ford dealer’s negligence with my clutch. The turnaround was super fast and they were kind. Their performance was exceptional and built great trust with me More

by DJMORRI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Drew Erdman

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Jan 10, 2022

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you taking the time to leave us a five-star rating. Thank you again for choosing Ken Ganley Ford; we look forward to having you as one of our valued customers for many more years to come!

January 09, 2022

Dealership Rating
Employee Rating

I really appreciate the help and the way everyone treats me and my family best experience buying my wife’s new car More

by Kirkmanjoe15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 09, 2022

Ken Ganley Ford Norton responded

Kirk, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We are pleased to hear that your wife had a positive experience working with our team.

January 09, 2022

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Employee Rating

Great service friendly people also good communication always look forward to dropping my vehicle is off again the Ford More

by Troyakee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 09, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate the five-star review.

January 08, 2022

Dealership Rating
Employee Rating

Fast and accurate service, Dealership and Service department were punctual and provided updates regarding the repairs More

by wyattkahley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Drew Erdman

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Jan 08, 2022

Ken Ganley Ford Norton responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford!

January 06, 2022

Dealership Rating
Employee Rating

Everything was excellent and they even washed my car, for me and put air in my tires. Thank you so much. More

by ru4rainman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Kirchenbauer , Jennifer Fincham, Adam Magyarics, Sean Pangburn, Ken Steel

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Jan 05, 2022

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 03, 2022

Dealership Rating
Employee Rating

Well they didn't have the part I needed and was already diagnosed yet they charged me $150 for a diagnostic and over $300 for a small hose that wasn't the stock part just a random hose they said would take More

by Hershal Collins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Report | Print
Jan 04, 2022

Ken Ganley Ford Norton responded

Hi Hershal, we are sorry to hear that you were unhappy with your experience at Ken Ganley Ford. We looked up your account and your records show that we diagnosed the vehicle on Friday for Free. And then the customer (you) declined fixing the vehicle on Friday. Then we see that you made an online appointment over the holiday weekend for Monday. We charged you for one hour diagnostic and 1 hour repair, plus the hose was $7.57. You should have received an itemized invoice that lists out the individual charges. Unfortunately the hose part number is not a covered component under Ford Power Train Warranty. Ganley Ford does not determine what is covered and what's not covered under warranties, that is Ford Corporate. Again, we are sorry about your disappointment and if you wish to discuss this further, message us the best phone # to reach you or email JWheatley@GanleyAuto.com thanks!

January 03, 2022

Dealership Rating
Employee Rating

Got taken care of very quickly I waited for the repairs to be done the repairs were done when he said they would be done I had an awesome experience More

by Jdrazenovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carl in parts

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Jan 04, 2022

Ken Ganley Ford Norton responded

We appreciate your business and our team looks forward to serving you again soon!

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