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Samantha Alejo
Samantha Alejo at Norm Reeves Honda Superstore Cerritos

Samantha Alejo

Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.8
73 Reviews
4.8

73 Reviews

Write a Review

Industry Experience

6 yrs, 9 mos

Specialties & Trainings

Customer Service Expert

73 Reviews of Samantha Alejo

November 14, 2024

Dealership Rating
Employee Rating

I had a great experience, everyone was so kind and knowledgeable. Over all 10/10 experience! Thank you Samantha! More

by srod0226
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 14, 2024

Norm Reeves Honda Superstore Cerritos responded

Congratulations to you on your new Honda! We consider this review a 10/10 and value your feedback on your experience and Samantha. Thanks so much, and please let us know if you need anything else!

October 31, 2024

Dealership Rating
Employee Rating

On time delivery, gives rides ,pleased with the service and work they do. Easy to schedule service. Wish they could give an exterior car wash with service More

by saravasnananaramasamy4689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phil Byrd, Linda Ly, Kim Kelly Lujan, Jose Sanchez, Allen Nouri, Ty Trieu, Francisco Garduno, Alex Atienzo, Mike Porter

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Oct 31, 2024

Norm Reeves Honda Superstore Cerritos responded

We appreciate all the feedback, saravasnananaramasamy4689! Sounds like we hit all the marks for great service and will consider your other suggestions. Thanks for stopping by, and please let us know when you need a future service appointment for your Honda!

October 31, 2024

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Employee Rating

Great experience at Norm Reeves Honda Cerritos! Friendly staff, smooth process, and excellent customer service overall. More

by mohamadalm1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Harris, Jose Magana, Mazen Abdeh

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Oct 31, 2024

Norm Reeves Honda Superstore Cerritos responded

Congratulations on your new Honda, mohamadalm1989! We aim to provide you with a satisfying car-buying experience, and we're thrilled that was what you ended up with. Thanks for putting your trust in us, and we will see you in the future!

October 23, 2024

Dealership Rating
Employee Rating

Horrible customer service from the Advisor and manager as well. Didn’t even solve my problem or concerns. No updates!!! More

by adlis
Recommend Dealer
No

Other Employees Tagged: Darrell Pork , Jonathan (Advisor)

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Oct 24, 2024

Norm Reeves Honda Superstore Cerritos responded

We'd like to hear about the issues that you encountered when you brought your Honda in for service, adlis. That way, we can discuss the issues we need to improve upon with our service staff and give you a five-star experience next time. Please contact our dealership to discuss these matters with our dealership representatives. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 15, 2024

Dealership Rating
Employee Rating

Samantha was amazing! I appreciated how she went over everything. Great customer service! Will refer to her to anyone! More

by nayeli25lemus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neal Abolssedgh

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Oct 15, 2024

Norm Reeves Honda Superstore Cerritos responded

Thank you for the 5-star rating and xxxxxxfor Samantha! We're here to help anytime you need us.

October 13, 2024

Dealership Rating
Employee Rating

The dealer is nice and spacious, a little too long a wait time for finance but overall great experience, especially in sales! More

by am
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devon Fields

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Oct 14, 2024

Norm Reeves Honda Superstore Cerritos responded

We're so glad you had a wonderful experience! Feel free to stop by anytime, we're always happy to help.

October 12, 2024

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Employee Rating

Samantha was a fabulous representative for Norm Reeves Honda. She not only knew the product but her confidence in the process eased the tension that seems to always pop up during the car buying process. More

by lesmedina11
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mazen Abdeh , Sal Rodriguez

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Oct 14, 2024

Norm Reeves Honda Superstore Cerritos responded

We’re so happy to hear your feedback and shout-out for Samantha! Thanks for the 5-star rating and see you again soon.

October 05, 2024

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Employee Rating

Im so happy with my oil change in my car thank you so much God bless More

by gisssiely21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2024

Norm Reeves Honda Superstore Cerritos responded

We're thrilled with your 5-star review! Thank you, and we look forward to welcoming you back in the future.

October 03, 2024

Dealership Rating
Employee Rating

I returned to your dealership for the customer service and attention to detail I received from Samantha. I was also pleasantly surprised by my experience with your finance team as the previous time it was More

by NM
Purchase Time
Recommend Dealer
Yes
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Oct 04, 2024

Norm Reeves Honda Superstore Cerritos responded

We appreciate the perfect score! It was our pleasure serving you—come back and see us soon!

September 29, 2024

Dealership Rating
Employee Rating

I’m happy with Cerritos honda reeves, great staff and very impressive service. Thank you More

by rajamze162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Harris, Jose Magana, Susanna Yim

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Sep 30, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks so much for the 5-star feedback! If there's anything else we can help with, don't hesitate to contact us.

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