Kevin Harris

Micheal Barr has great customer service. He is very attentive and helpful.. The only negative part. If you don't have an appointment, you will be waiting over four hours for service. He is very attentive and helpful.. The only negative part. If you don't have an appointment, you will be waiting over four hours for service. More

by cmcmendez17 Verified Customer Verified Customer

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The service department is organized unlike other honda service center that is a bit chaotic in pulling your car in. The wait wasn’t bad to get my vehicle serviced but I had to take it back for some issue. service center that is a bit chaotic in pulling your car in. The wait wasn’t bad to get my vehicle serviced but I had to take it back for some issue. Michael Barr was awesome from the start he took my car in until. He was also quick in scheduling me back for the issue I mentioned earlier and it was taken cared of. More

by emangalao Verified Customer Verified Customer

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Been with Norm Reeves since the mid 90’s always great service so not sure what changed. My car was running smoothly just needed an oil change. When I got the car back it was not running smoothly anymore. service so not sure what changed. My car was running smoothly just needed an oil change. When I got the car back it was not running smoothly anymore. It was sluggish. They suggested a transmission flush but still didn’t feel the same. Heard knocking one day checked the oil and it was on the bottom hash marks of the dipstick. Sent a text message about the issue. Never heard back. It looks like I’m going to do an emergency oil and filter change tomorrow. More

by d_searcher Verified Customer Verified Customer

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Great customer service. Repair was was done quickly and everything explained. Trusted the service writer. Good job! Repair was was done quickly and everything explained. Trusted the service writer. Good job! More

by ronlnimaweesa421 Verified Customer Verified Customer

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This dealer ships has good prices on parts and hand my oli change and took me in and waited for under an hour Great people oli change and took me in and waited for under an hour Great people More

by Ramon Flores Verified Customer Verified Customer

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This dealership is very poor in customer service, they sold me a new vehicle which did not have working air conditioning. I love several messages regarding this matter and did not receive proper help, I sold me a new vehicle which did not have working air conditioning. I love several messages regarding this matter and did not receive proper help, I did not receive a call back until I complained to honda corporation. I will never buy another Honda again.From this dealership. More

by Edwin Lucas Verified Customer Verified Customer

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I’ve been at this dealership 4 times already for an ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an ad ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an advisor to look at the vehicle and determine the molding needed to be replaced and they are going to order a new molding. The second visit, it took hours just for the glass company’s to come out and do the installation. They did a poor job and left all the glass inside instead of cleaning it up. The issue was still not fixed. So we had to come back a 3rd time to complain about the issue not being fixed and they ordered the part. On the 4th time back, the glass company did another reinstallation, and was deemed a manufacturer defect from Honda. Mind you American Honda Motor Co. has already been contacted and will not take accountability and accept it is a manufacturing defect because the dealership is saying it is not. This dealerships outsources their glass replacements and work with an incompetent subsidiary in the city of Bellflower instead of doing glass repairs in-hourse or have the repairs done by a certified Honda tech advisor. Norm Reeves states that they have already ordered a brand new molding part 2 times and when the issue remained unresolved, they threw their arms back and said there is nothing they can do further except have me open up the claim with American Honda Motor Co. Because of the glass company’s incompetency and Norm Reeves & AHM refusing to take accountability, I contacted my very own glass company, who stated it is indeed a defect and found out for us that this glass company scratched the molding and attempted to cover it up with primer. I would rather work with them moving forward. Shame on you Norm Reeves. Do better. More

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Was helped out by Brian and was the best person that could of helped me fast and easy also answers every question I had bout the car I def would recommend him to all my friends and family could of helped me fast and easy also answers every question I had bout the car I def would recommend him to all my friends and family More

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John French is very patient and professional . We would be happy to recommend it to other friends. We would be happy to recommend it to other friends. More

by xuqiong222 Verified Customer Verified Customer

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The wait time is atrocious. It takes way too long to get a service when i arrived on time It takes way too long to get a service when i arrived on time More

by skylerquach8 Verified Customer Verified Customer

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