Lili Mares

Lili Mares was our sales representative and she went above and beyond to help get me into a new car. She worked diligently and still made it seem effortless even though I know she worked her butt off to above and beyond to help get me into a new car. She worked diligently and still made it seem effortless even though I know she worked her butt off to help me. I couldn’t have asked for a better experience. I’ve already recommended her to a couple of my friends. Everyone that helped us out was just great. I love Honda. Even at the end, the financial part was done with Mr. Avery and he was great as well. No complaints 10 out of 10. In every category, thank you More

Report | Print

Thank you so much for your service for me. Their service was wonderful and fast processing. Their service was wonderful and fast processing. More

by gidojigi Verified Customer Verified Customer

Report | Print

Great customer service! Very helpful and informative about the car. I would definitely recommend them to family and friends Very helpful and informative about the car. I would definitely recommend them to family and friends More

by aaronrocha0213 Verified Customer Verified Customer

Report | Print

Very helpful did not have any issues Lili was amazing very happy with her customers skills thank you! very happy with her customers skills thank you! More

Report | Print

I’ve been at this dealership 4 times already for an ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an ad ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an advisor to look at the vehicle and determine the molding needed to be replaced and they are going to order a new molding. The second visit, it took hours just for the glass company’s to come out and do the installation. They did a poor job and left all the glass inside instead of cleaning it up. The issue was still not fixed. So we had to come back a 3rd time to complain about the issue not being fixed and they ordered the part. On the 4th time back, the glass company did another reinstallation, and was deemed a manufacturer defect from Honda. Mind you American Honda Motor Co. has already been contacted and will not take accountability and accept it is a manufacturing defect because the dealership is saying it is not. This dealerships outsources their glass replacements and work with an incompetent subsidiary in the city of Bellflower instead of doing glass repairs in-hourse or have the repairs done by a certified Honda tech advisor. Norm Reeves states that they have already ordered a brand new molding part 2 times and when the issue remained unresolved, they threw their arms back and said there is nothing they can do further except have me open up the claim with American Honda Motor Co. Because of the glass company’s incompetency and Norm Reeves & AHM refusing to take accountability, I contacted my very own glass company, who stated it is indeed a defect and found out for us that this glass company scratched the molding and attempted to cover it up with primer. I would rather work with them moving forward. Shame on you Norm Reeves. Do better. More

Report | Print

Lili provided an exemplary level of service, demonstrating exceptional performance. Her remarkable friendliness, patience, and professionalism were evident as she adeptly addressed all inquiries demonstrating exceptional performance. Her remarkable friendliness, patience, and professionalism were evident as she adeptly addressed all inquiries and concerns. I wholeheartedly recommend her and the auto center to others. More

Report | Print

Lili es muy atenta Nos sentimos como que conocieramos de años gracias lili !!! La mejor de años gracias lili !!! La mejor More

Report | Print

They gave me the best deal than any other dealership, which i am grateful for. which i am grateful for. More

Report | Print

I received the best experience from Lili Mares at Norms Reeves Honda in Cerritos. They made my experience buying a vehicle easy. Thank you to Anthony and Murat in finance for also making the buying experie Reeves Honda in Cerritos. They made my experience buying a vehicle easy. Thank you to Anthony and Murat in finance for also making the buying experience enjoyable. The customer service is top notch. More

Report | Print

Great deals Great customer service Very good APR Quick service Open up to different options Quick service Open up to different options More

Report | Print