Lili Mares

I’ve been at this dealership 4 times already for an ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an ad ongoing issue with the quarter glass molding sticking out on my brand new Civic Hybrid. On the first visit, it took them 6 hours just to get an advisor to look at the vehicle and determine the molding needed to be replaced and they are going to order a new molding. The second visit, it took hours just for the glass company’s to come out and do the installation. They did a poor job and left all the glass inside instead of cleaning it up. The issue was still not fixed. So we had to come back a 3rd time to complain about the issue not being fixed and they ordered the part. On the 4th time back, the glass company did another reinstallation, and was deemed a manufacturer defect from Honda. Mind you American Honda Motor Co. has already been contacted and will not take accountability and accept it is a manufacturing defect because the dealership is saying it is not. This dealerships outsources their glass replacements and work with an incompetent subsidiary in the city of Bellflower instead of doing glass repairs in-hourse or have the repairs done by a certified Honda tech advisor. Norm Reeves states that they have already ordered a brand new molding part 2 times and when the issue remained unresolved, they threw their arms back and said there is nothing they can do further except have me open up the claim with American Honda Motor Co. Because of the glass company’s incompetency and Norm Reeves & AHM refusing to take accountability, I contacted my very own glass company, who stated it is indeed a defect and found out for us that this glass company scratched the molding and attempted to cover it up with primer. I would rather work with them moving forward. Shame on you Norm Reeves. Do better. More

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Lili provided an exemplary level of service, demonstrating exceptional performance. Her remarkable friendliness, patience, and professionalism were evident as she adeptly addressed all inquiries demonstrating exceptional performance. Her remarkable friendliness, patience, and professionalism were evident as she adeptly addressed all inquiries and concerns. I wholeheartedly recommend her and the auto center to others. More

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Lili es muy atenta Nos sentimos como que conocieramos de años gracias lili !!! La mejor de años gracias lili !!! La mejor More

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They gave me the best deal than any other dealership, which i am grateful for. which i am grateful for. More

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I received the best experience from Lili Mares at Norms Reeves Honda in Cerritos. They made my experience buying a vehicle easy. Thank you to Anthony and Murat in finance for also making the buying experie Reeves Honda in Cerritos. They made my experience buying a vehicle easy. Thank you to Anthony and Murat in finance for also making the buying experience enjoyable. The customer service is top notch. More

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Great deals Great customer service Very good APR Quick service Open up to different options Quick service Open up to different options More

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OUTSTANDING Service. . . 10 out of 10 Rating. If you prefer a Salesperson who is knowledgeable and kind , rather than pushy and high pressure then definitely ask for LI . . 10 out of 10 Rating. If you prefer a Salesperson who is knowledgeable and kind , rather than pushy and high pressure then definitely ask for LILY MARES !!! More

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We went in to Honda excited to buy a new car, Lily Mares is so professional and easy to talk to. She went out of her way to make sure myself and my family were very comfortable and took care of our every qu is so professional and easy to talk to. She went out of her way to make sure myself and my family were very comfortable and took care of our every question and need. Her communication was clear and fast she was very helpful. She made us feel very relaxed and safe while going thru our whole processes. She really goes above and beyond for her clients and I appreciate this so much. We woukd like to Thank her & Honda again, we will definitely recommend new clients. My two daughters love our new car! More

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Lili was easy to work with, very communicative, and was able to finalize a deal the least amount of time I had spent at a dealership. Highly recommend! able to finalize a deal the least amount of time I had spent at a dealership. Highly recommend! More

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Lili was efficient, responsive, and supportive the entire process of purchasing my vehicle. She prepared everything in a way that another team member could seamlessly help finish the sale after an unschedule process of purchasing my vehicle. She prepared everything in a way that another team member could seamlessly help finish the sale after an unscheduled trip to the dealership. Huge thank you to Lili, Neal, and George for your complete support and 5 star service experience! More

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