Kevin Harris | Page 2

HONDA WILL NOT FIX MY CAR AND IT WAS UNDER WARRANTY. I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL L I INITIALLY TOOK THE CAR IN ON 10/22/2023 WHEN THE CAR STARTED OVER HEATING THEY THEY FIXED THE SUCTION LINE TOTHE CONDENSER. THEY ALSO FOUND A OIL LEAK FROM THE TIMING TENSIONER COVER ASND THEY JUST RESEALED IT SO IT WOULD NOT LEAK ANYMORE. THEN ON 10/26/2024 TOOK THE CAR IN DUE TO TROUBLE STARTING SO THEY CHANGED THE BATTERY. THEN THERE WAS A RECALL ON F UEL PUMP AND THEY WERE SUPPOSED TO NOTIFY ME WHEN IT WAS IN STOCK /AND NEVER DID.THEN ON 3/17/2025 TOOK THE CAR IN DUE TO CHECK ENGINE LIGHT COMING ON AND VEHICLE FEELS LIKE ITS IN NUTRAL WHEN DRIVING THEY DID NOT FIND ANY ISSUES NO REPAIRS DONE. THEN TOOK THE CAR BACK IN /ON / AND THEY FOUND THE CONDENSER LEAKING AGIN AND NOW THEY FOUND A BLOWN CYLINDER HEADGASKET CAUSING OVERHEATING. THEY WANTED TO CHARGE ME $5636.00 TO FIX IT. THEY SAID THAT THE WARRANTY EXPIRED ON 6/1/2025 SO ITS NO LONGER COVERED UNDER WARRANTY. THE CAR HAD BEEN TAKEN IN NUMEROUS TIMES BECAUSE OF THE CHECK ENGIN LIGHT PERIODLICALLY COMING ON AND NOTHING WAS EVER DONE ABOUT IT. THEY SHOULD HAVE BETTER TECHS LOOKING AT THE VEHICLES ALSO I PAID EACH TIME FOR FOR THEIR WORLD CLASS MULTI POINT INSPECTION WHY WASN'T THIS ISSUED FOUND SOONER? I FEEL THAT THEY WERE JUST SCAMMING ME OUT OF MY MONEY UNTIL THE WARRANTY EXPIRED KNOWING THAT I WOULD HAVE TO PAY MORE OUT OF POCKET IF THEY WAITING UNTIL AFTER IT EXPIRED TO TELL ME WHAT THE REAL ISSUE WAS WITH THE CAR. More

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Best service I liked great good amazing very good thank you nice very good hi you nice very good hi More

by phhrasing_solan Verified Customer Verified Customer

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I was very satisfied with my purchase. I love the fact that they were patient with me, understanding, loving, caring, sharing, and waiting for me to make the final payments and directing m I love the fact that they were patient with me, understanding, loving, caring, sharing, and waiting for me to make the final payments and directing me to the right path. I appreciate this dealership a lot. Susanna Yims. More

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Great dealer to do business with. The personal is very helpful and professional. High level of service The personal is very helpful and professional. High level of service More

by javier_osnnayyaszqs110405 Verified Customer Verified Customer

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Thanks Norm Reeves for your good service towards my motor. I appreciate your good work . Mainly your good staff that help me put my motor in order. They have good aproch and good manners Thanks and G motor. I appreciate your good work . Mainly your good staff that help me put my motor in order. They have good aproch and good manners Thanks and God God bless. Thank you More

by hobodoziieess Verified Customer Verified Customer

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Certainly a large operation. We were treated courteously and professionally by all that we had contact with. We were treated courteously and professionally by all that we had contact with. More

by mmakats Verified Customer Verified Customer

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Service took to long waiting area very uncomfortable and I was waiting over five hours I was waiting over five hours More

by aracelizqer1012 Verified Customer Verified Customer

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Las personas mas amables que me han atendido y moatrandome con pasiencia las options que tenia moatrandome con pasiencia las options que tenia More

by patyreyespaez Verified Customer Verified Customer

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I bought my 2014 Honda Pilot brand new and have token to Norm Reeves Honda Superstore Cerritos at 150,000 miles and still going strong thanks to all service & mechanics there all top notch. Fred Lozano Norm Reeves Honda Superstore Cerritos at 150,000 miles and still going strong thanks to all service & mechanics there all top notch. Fred Lozano More

by flozanoos75 Verified Customer Verified Customer

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Experience was great the vehicle I wanted was in stock, sales representative was knowledgeable explained vehicle features, as well as available rebates overall a great experience. sales representative was knowledgeable explained vehicle features, as well as available rebates overall a great experience. More

by john.warren1 Verified Customer Verified Customer

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