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Sally Lao
Sally Lao at Mercedes-Benz of West Covina

Sally Lao | Page 3

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

Contact Me
4.5
32 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs

Languages Spoken

Cantonese Cantonese

English English

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4.5

32 Reviews

Write a Review

32 Reviews of Sally Lao

February 11, 2026

Dealership Rating
Employee Rating

Hope next time this dealer will go through the contract details with customer before final signing More

by Eh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Feb 15, 2026

Mercedes-Benz of West Covina responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.

February 09, 2026

Dealership Rating
Employee Rating

Everyone is friendly and courteous. It always was a pleasure dealing with West Covin Mercedes Benz service center More

by WESTPALMDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Rian Liu

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Feb 09, 2026

Mercedes-Benz of West Covina responded

Thank you for recognizing our team’s friendly and courteous service. We’re delighted every visit was a pleasure and appreciate you trusting us with your Mercedes-Benz.

February 07, 2026

Dealership Rating
Employee Rating

Very good. It's just a bit pricey; the price could be lowered. The price can be reduced More

by MINGYU00912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Feb 08, 2026

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

February 06, 2026

Dealership Rating
Employee Rating

Thank you for the nice surprise! I really appreciated the car wash. That was very thoughtful. More

by dianachen2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Peter lee

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Feb 06, 2026

Mercedes-Benz of West Covina responded

We’re glad the complimentary car wash after servicing your Mercedes-Benz EQB 300 was a pleasant surprise. That extra detail is our way of showing appreciation for your visit. Thanks for the five-star rating, and we look forward to assisting you again.

February 02, 2026

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Employee Rating

I had a great experience. From start to finish, the staff was professional, knowledgeable, and genuinely helpful. They took time to answer all my questions. More

by lpznancy1633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Chevelle de la Torre

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Feb 02, 2026

Mercedes-Benz of West Covina responded

We’re grateful for your feedback about our service on your Mercedes-Benz C-Class. Our team was glad to provide professional, knowledgeable support and clear answers to your questions. We look forward to assisting you again.

January 31, 2026

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Employee Rating

Vahe is the best he always goes out of his way to help ke with and service problems I have More

by Mattmatt248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Vahe

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Jan 31, 2026

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 22, 2026

Dealership Rating
Employee Rating

Great ; kind ; honest service man , would introduce to all my friends to buy more Mercede More

by WONGTAI888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Jan 22, 2026

Mercedes-Benz of West Covina responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2026

Dealership Rating
Employee Rating

I do not like change my sevice advise and oil change is too expence than BMW More

by APLC48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Report | Print
Jan 19, 2026

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 25, 2025

Dealership Rating
Employee Rating

Sally made the entire buying process, simple, easy and efficient. She had great communication, service, and attention to detail. Great experience. More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 25, 2025

Mercedes-Benz of West Covina responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Mercedes-Benz of West Covina!

December 23, 2025

Dealership Rating
Employee Rating

The dealership is good, this is my fourth car from them but with different salespeople. More

by david.kingbtk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Dec 24, 2025

Mercedes-Benz of West Covina responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

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