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Sally Lao
Sally Lao at Mercedes-Benz of West Covina

Sally Lao

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.4
36 Reviews

Dealership Experience

6 yrs

Industry Experience

6 yrs

Languages Spoken

Cantonese Cantonese

English English

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4.4

36 Reviews

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36 Reviews of Sally Lao

July 16, 2026

Dealership Rating
Employee Rating

I took my car in because the oil light said to add a quart of oil, Riad took great care of it! He even had it washed and looking like nee. Appreciated that so much! More

by MENAGIRL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Riad Sarieddine

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Jul 16, 2026

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

July 12, 2026

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Employee Rating

Every service member was great at west covina service even if the dealership is terrible. More

by matttapia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Jul 13, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 07, 2026

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Employee Rating

Thank you MB W Covina for a great experience! Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry More

by BOOKANDREAPRINCE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Liam

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Jul 07, 2026

Mercedes-Benz of West Covina responded

It’s great to hear our sales consultant went above and beyond by delivering your new Mercedes-Benz right to your doorstep. We’re also glad our finance associate explained all your options clearly and handled the paperwork quickly. Thank you for sharing your experience; we look forward to welcoming you back soon.

July 06, 2026

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Employee Rating

No interaction with me. In a hurry to take care of anyone who came in and forgot about me. No instructions on how to More

by mjilling1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Jul 09, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.

June 25, 2026

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Employee Rating

The Best Roy alway take care of me, he is amazing,he sure get a Raise More

by key4567ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Jun 25, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team takes such good care of you. We’ll share your praise with everyone and look forward to caring for your Mercedes-Benz C-Class again soon.

June 18, 2026

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Employee Rating

The people were very helpful and friendly. I highly recommend this dealership to anyone! People here are ready to answer all your questions. More

by omidmdc2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Jun 19, 2026

Mercedes-Benz of West Covina responded

We’re thrilled our team provided friendly, helpful guidance and answered all your questions when you purchased your used EQE 350. We appreciate your recommendation and hope to assist you again soon.

May 31, 2026

Dealership Rating
Employee Rating

I really enjoy Mercedes-Benz of Wedt Covina and have always had amazing service! Demitra has been very helpful and made everything very easy and smooth for me! More

by KENZIE_GRIMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Demitra

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May 31, 2026

Mercedes-Benz of West Covina responded

We appreciate your 5-star rating and are pleased our team made servicing your GLC 300 effortless. We look forward to assisting you again.

May 22, 2026

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Employee Rating

Good service happy & normal waiting time. Well train staffs taking good care the customers. Thank you More

by LUKEDE09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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May 22, 2026

Mercedes-Benz of West Covina responded

It’s great to hear our team delivered efficient service and provided a comfortable wait for your Mercedes-Benz GLC 300. We’re pleased our staff took good care of you, and Jason sends his thanks. We look forward to assisting you again.

May 19, 2026

Dealership Rating
Employee Rating

Fast and good service, knowledgeable, everyone is so nice there. Will come back again definitely. More

by LAUKAKI_
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Roy wu

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May 19, 2026

Mercedes-Benz of West Covina responded

Thank you for highlighting the speedy and well-informed service you experienced with your Mercedes-Benz EQB 250. We’re delighted our team provided a friendly atmosphere. We look forward to welcoming you back soon.

May 09, 2026

Dealership Rating
Employee Rating

we where very happy with our service visit thank you . our service advisor did a good job in helping us to address all our issues. More

by dj_khrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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May 09, 2026

Mercedes-Benz of West Covina responded

It is wonderful to hear you were pleased with your service visit for your Mercedes-Benz. Jason is glad he could address all your concerns and we appreciate your feedback. We look forward to serving you again.

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