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Sally Lao
Sally Lao at Mercedes-Benz of West Covina

Sally Lao

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.4
42 Reviews

Dealership Experience

6 yrs, 4 mos

Industry Experience

6 yrs, 4 mos

Languages Spoken

Cantonese Cantonese

English English

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4.4

42 Reviews

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42 Reviews of Sally Lao

October 30, 2026

Dealership Rating
Employee Rating

Good service highly recommend clean fast and my car got ready in a good time frame More

by sujansr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Oct 30, 2026

Mercedes-Benz of West Covina responded

Your recommendation means a lot to our team. We're pleased you found our dealership well kept and that your Mercedes-Benz C-Class was ready promptly after service.

October 24, 2026

Dealership Rating
Employee Rating

I got excellent service from John and will surely return for any future maintenance on my car. More

by ONzenwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Oct 24, 2026

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

September 27, 2026

Dealership Rating
Employee Rating

My service advisor James is great. The service department is a joke. They have no idea what they are doing. More

by MMILLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Oct 03, 2026

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 24, 2026

Dealership Rating
Employee Rating

Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

September 23, 2026

Dealership Rating
Employee Rating

Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Paez, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Oct 03, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 21, 2026

Dealership Rating
Employee Rating

Very good customer service from Peter He did everything to comply with our requests Thanks Peter More

by oregelgerardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Mario Eshak

Print
Sep 21, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your GLE 350 met your requests so thoroughly is rewarding. Hearing your kind words and seeing your five-star rating means a lot to our service department.

July 16, 2026

Dealership Rating
Employee Rating

I took my car in because the oil light said to add a quart of oil, Riad took great care of it! He even had it washed and looking like nee. Appreciated that so much! More

by MENAGIRL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Riad Sarieddine

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Jul 16, 2026

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

July 12, 2026

Dealership Rating
Employee Rating

Every service member was great at west covina service even if the dealership is terrible. More

by matttapia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Jul 13, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 07, 2026

Dealership Rating
Employee Rating

Thank you MB W Covina for a great experience! Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry More

by BOOKANDREAPRINCE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Liam

Print
Jul 07, 2026

Mercedes-Benz of West Covina responded

It’s great to hear our sales consultant went above and beyond by delivering your new Mercedes-Benz right to your doorstep. We’re also glad our finance associate explained all your options clearly and handled the paperwork quickly. Thank you for sharing your experience; we look forward to welcoming you back soon.

July 06, 2026

Dealership Rating
Employee Rating

No interaction with me. In a hurry to take care of anyone who came in and forgot about me. No instructions on how to More

by mjilling1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

Print
Jul 09, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.

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