Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
235 Reviews
4.2

235 Reviews

Write a Review

235 Reviews of Jason Paez

August 29, 2026

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Peter Yee is very helpful. I have been with Mercedes since 2013, he’s the best More

by chinghsiuchen
Service Price Transparency
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Recommend Dealer
Yes
Aug 29, 2026

Mercedes-Benz of West Covina responded

Knowing you’ve trusted our service department since 2013 and that our team has been so helpful means a great deal to us. We’re glad the service on your Mercedes-Benz GLC 300 met your needs.

August 28, 2026

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I brought new Mercedes sprinter and battery has problem and there are codes that need fix , this Mercedes did everything to not warranty battery and did not fix codes I am very disappointed in this dealer More

by DMGONZALES1
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Recommend Dealer
No

Other Employees Tagged: Mario Eshak, Jake Saleh , Alejandro Jimenez

Sep 03, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear this. Thank you for bringing it to our attention. We and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

August 25, 2026

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I fixed my brakes and second day i heard same noise coming out from the new brakes, renting the car staff are very not helpful More

by Mark
Workmanship
Recommend Dealer
No
Aug 28, 2026

Mercedes-Benz of West Covina responded

Thank you, Mark, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 17, 2026

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Excellent customer service! They were honest, professional, and efficient, with no unnecessary repairs or long wait times. They matched the pricing from the Ontario location, an More

by Shantel626
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Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh , Liz Huape

Aug 17, 2026

Mercedes-Benz of West Covina responded

Knowing that the service on your E-Class met your expectations for honesty and efficiency is rewarding. Our team is pleased we could match the Ontario location pricing and keep wait times short. Your recommendation means a great deal to our service department.

August 15, 2026

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I made an appointment and was told it would take about 2 hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped More

by Buttonqueen54
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 20, 2026

Mercedes-Benz of West Covina responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

August 13, 2026

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Everything was first class. Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, More

by jeffabe57
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shadi Darwich, Mario Eshak

Aug 17, 2026

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 01, 2026

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I’ve had a great experience with Rabi. He’s a true professional, honest, and knowledgeable. If you’re looking for a vehicle, I highly recommend going straight to him—you’ll be in good hand More

by POULAZAKI14
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Recommend Dealer
Yes

Other Employees Tagged: Shadi Darwich, Jake Saleh

Aug 01, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to know our team’s honest and professional approach stood out. Congratulations on your new Mercedes-Benz GLC-Class. Thank you for recommending us; we look forward to assisting you again.

July 19, 2026

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Jaso is a responsible, professional, and conscientious individual. Although our car has been a source of constant frustration due to recurring issues since we bought it, the recent oil leak was actually c More

by chengzi_cai
Recommend Dealer
Yes

Other Employees Tagged: We don’t know the last name of Jason. We hope Jason P is right person who’s help us to fix the big problems

Jul 21, 2026

Mercedes-Benz of West Covina responded

Thank you so much for your kind words for Jason and for taking the time to leave us this wonderful feedback!

July 16, 2026

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I took my car in because the oil light said to add a quart of oil, Riad took great care of it! He even had it washed and looking like nee. Appreciated that so much! More

by MENAGIRL7
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Recommend Dealer
Yes
Jul 16, 2026

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

July 12, 2026

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Every service member was great at west covina service even if the dealership is terrible. More

by matttapia
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Service Time
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Recommend Dealer
Yes
Jul 13, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

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