Jason Paez
Jason Paez at Mercedes-Benz of West Covina

Jason Paez

Internet Sales Director

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

4.2
248 Reviews
4.2

248 Reviews

Write a Review

248 Reviews of Jason Paez

October 30, 2026

Dealership Rating
Employee Rating

Very courteous, knowledgeable and understanding All service riders should be like that Didn’t have to wait too long. but the time that I spent waiting, I was very comfortable More

by dashus31457
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh , I forgot his name. but that can easily be found because he was the one that wrote it up

Oct 30, 2026

Mercedes-Benz of West Covina responded

Your recognition of our service team’s expertise and considerate approach means a lot to us. We’re glad you felt comfortable while your Mercedes-Benz E-Class was in for service.

October 30, 2026

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Good service highly recommend clean fast and my car got ready in a good time frame More

by sujansr
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Recommend Dealer
Yes
Oct 30, 2026

Mercedes-Benz of West Covina responded

Your recommendation means a lot to our team. We're pleased you found our dealership well kept and that your Mercedes-Benz C-Class was ready promptly after service.

October 24, 2026

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I got excellent service from John and will surely return for any future maintenance on my car. More

by ONzenwa
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Recommend Dealer
Yes
Oct 24, 2026

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 22, 2026

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Peter Yee was awesome he was able to help me and answer all my questions. Great service! More

by alexizquierdo.lcr
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Recommend Dealer
Yes

Other Employees Tagged: Peter yee

Oct 22, 2026

Mercedes-Benz of West Covina responded

Hearing that our service on your AMG E 53 answered all your questions means a lot to our team. We’re glad we could provide the support you needed.

October 11, 2026

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The worst service i have ever got. She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready More

by Ellen
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Recommend Dealer
No
Oct 15, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

October 10, 2026

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Employee Rating

Excellent service, responsive and courteous. Was a pleasure to work with all the members of the dealership . More

by cshai777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak, Jake Saleh

Oct 10, 2026

Mercedes-Benz of West Covina responded

Knowing you found our service responsive and courteous during your purchase of the new EQS 550 is rewarding. Hearing your praise means a lot to our team.

September 27, 2026

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My service advisor James is great. The service department is a joke. They have no idea what they are doing. More

by MMILLNER
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Recommend Dealer
No
Oct 03, 2026

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 25, 2026

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Employee Rating

3% added for credit card is ridiculous when I'm already spending a premium on the service More

by EFONWANG
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Recommend Dealer
Yes
Sep 30, 2026

Mercedes-Benz of West Covina responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of West Covina!

September 24, 2026

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Employee Rating

Very good, His expertise and attentive service were excellent, and he was also able to explain maintenance services using translation. More

by kaogrant
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Recommend Dealer
Yes
Sep 24, 2026

Mercedes-Benz of West Covina responded

We’re glad Jason could provide expert, attentive service and explain the maintenance on your AMG GLB 35 through translation. Thank you for your five-star review.

September 24, 2026

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Employee Rating

Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
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Recommend Dealer
Yes
Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

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