Shadi Darwich
Shadi Darwich at Mercedes-Benz of West Covina

Shadi Darwich

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.2
120 Reviews
4.2

120 Reviews

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120 Reviews of Shadi Darwich

October 30, 2026

Dealership Rating
Employee Rating

Good service highly recommend clean fast and my car got ready in a good time frame More

by sujansr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 30, 2026

Mercedes-Benz of West Covina responded

Your recommendation means a lot to our team. We're pleased you found our dealership well kept and that your Mercedes-Benz C-Class was ready promptly after service.

October 24, 2026

Dealership Rating
Employee Rating

I got excellent service from John and will surely return for any future maintenance on my car. More

by ONzenwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2026

Mercedes-Benz of West Covina responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 14, 2026

Dealership Rating
Employee Rating

Service was good. I will come back. My car is running good. Thanks, Ron Tebo. More

by PSUTEBO
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mario Eshak

Oct 15, 2026

Mercedes-Benz of West Covina responded

Thanks for the five-star rating! We’re happy service on your CLE 300 left it running great and welcome you back anytime.

October 11, 2026

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Employee Rating

The worst service i have ever got. She told me my car will be ready in 6 hours so i waited there the whole day, and then at 4:30, when i asked them, they said the car will not be ready More

by Ellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 15, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 27, 2026

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Employee Rating

My service advisor James is great. The service department is a joke. They have no idea what they are doing. More

by MMILLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2026

Mercedes-Benz of West Covina responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 24, 2026

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Employee Rating

Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

September 23, 2026

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Employee Rating

Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 03, 2026

Mercedes-Benz of West Covina responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 25, 2026

Dealership Rating
Employee Rating

I fixed my brakes and second day i heard same noise coming out from the new brakes, renting the car staff are very not helpful More

by Mark
Workmanship
Recommend Dealer
No
Aug 28, 2026

Mercedes-Benz of West Covina responded

Thank you, Mark, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 14, 2026

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Employee Rating

My experience was amazing at West Covina Mercedes. Gus my sales rep was not only extremely knowledgeable but friendly. Made our purchase even more enjoyable and will definitely make this my first More

by michele.lantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gustavo Vera- 5 star

Aug 14, 2026

Mercedes-Benz of West Covina responded

Your new AMG GLE 53 is in great hands. Hearing that Shadi provided exceptional support and that our sales team made your purchase enjoyable means a great deal to us. We look forward to welcoming you back when you’re ready for another Mercedes-Benz.

August 13, 2026

Dealership Rating
Employee Rating

Everything was first class. Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, More

by jeffabe57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Mario Eshak

Aug 17, 2026

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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