Eileen Valencia

I bought a 2024 GLE 450e from Mercedes-Benz of West Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the r Covina in October 2025 as a Certified Pre-Owned vehicle with about 8,000 miles. During delivery, the dealership scratched the car and handwrote the repair into the due bill. Since the day I bought it, the brakes have also been squealing. A few months later, after only about 1,000 miles of driving, the car went into limp mode on the highway and multiple warning lights came on. I brought it in to address that issue, the scratch repair, and the brakes. The service department said the warning lights were due to a software update for the high-voltage system, but the bigger issue was everything else. They could not find any record of the due bill for the scratch repair, and despite calling the dealership five times and leaving messages with multiple people, I never got a callback from a manager. The scratch repair was never completed. I was also told the brakes are “glazed” and that the repair would cost about $2,000. That is very hard to accept on a vehicle that passed a 140-point CPO inspection only a few months earlier, especially when the brakes have squealed since day one. It makes me question whether the inspection was done properly or whether the brake issue was ignored. I also asked for the vehicle’s service records and have still not received them. Overall, this was a very disappointing experience, and I would strongly recommend prospective buyers avoid this dealership. More

by dmitry.goulik Verified Customer Verified Customer

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James Hou is very helpful, professional and I get my Maybach GLS600 tire fixed in hour, thank you! Maybach GLS600 tire fixed in hour, thank you! More

by hkhammer84 Verified Customer Verified Customer

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I get good, reliable service from Mercedes Benz os West Covina. I'm happy with their service. Covina. I'm happy with their service. More

by oscar.omar.orozco.nasta82 Verified Customer Verified Customer

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Their service was excellent and they are very welcoming, I don’t speak so much English,but they are helped me find translator ,it was great. I don’t speak so much English,but they are helped me find translator ,it was great. More

by huijunchen1971 Verified Customer Verified Customer

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The process of service was super easy convenient and they were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina More

by JASON Verified Customer Verified Customer

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The service was excellent and superior and a very knowledgeable, young man. My car was finished in record time knowledgeable, young man. My car was finished in record time More

by MSRUTHWILLIAMS1941 Verified Customer Verified Customer

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Was awesome experience and the person I meet his name is George. He was very nice and cool guy and he helped me a lot. George. He was very nice and cool guy and he helped me a lot. More

by Mimilightt Verified Customer Verified Customer

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Everyone is friendly and courteous. It always was a pleasure dealing with West Covin Mercedes Benz service center It always was a pleasure dealing with West Covin Mercedes Benz service center More

by WESTPALMDALE Verified Customer Verified Customer

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Very good. It's just a bit pricey; the price could be lowered. The price can be reduced It's just a bit pricey; the price could be lowered. The price can be reduced More

by MINGYU00912 Verified Customer Verified Customer

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Thank you for the nice surprise! I really appreciated the car wash. That was very thoughtful. I really appreciated the car wash. That was very thoughtful. More

by dianachen2007 Verified Customer Verified Customer

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