Robert Strecker

Exceeded my expectations. I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini I live in Texas and located the specific car I was looking for through a web search. My initial and subsequent communications were with Jerry Mancini both on the phone and through emails. The entire purchasing process was flawless. Jerry kept me updated daily. I flew out to the dealership and the car was all prepped and ready for me. I had such great personal service from everyone I came in contact with. Jerry, Mike in finance, Robert the New Car Manager and Dirk the Genius (he really is when it comes to BMW’s) that I wish I lived close to this dealership just to continue the great experience I had. For my next BMW I’m going to call on Westlake. It’s 1,500 miles from me but the people really make the difference and it’s worth the trip. Well maybe when it’s a little warmer. More

Report | Print

Everyone was very helpful . The process went smooth and we finished doing everything in a short time The process went smooth and we finished doing everything in a short time More

by CHRISTOPHER1973 Verified Customer Verified Customer

Report | Print

Brittaney and the crew were amazing. Couldn't ask for a better place for service Couldn't ask for a better place for service More

by bmquick08 Verified Customer Verified Customer

Report | Print

I have bought / Leased many cars from this dealership since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or service it’s first class! More

by JIMDDOP Verified Customer Verified Customer

Report | Print

Jerry is great, not pushy but efficient Will be back for another car with him! for another car with him! More

by GRACE8 Verified Customer Verified Customer

Report | Print

The team was courteous, on time, knowledgable on product and fun! I also appreciated Ian who taught me how to use the electronics and fun! I also appreciated Ian who taught me how to use the electronics More

by BETHSANDERS1970 Verified Customer Verified Customer

Report | Print

I custom ordered a new BMW and Kelly took very good care of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake of me . When my new car came in , Ian helped me get it set up for me . Great team effort , very satisfied highly recommend BMW of Westlake More

by jtcomella62 Verified Customer Verified Customer

Report | Print

Great people. They know cars and work together for a fantastic experience. Traded in my last x3 that was serviced and ran great for over 11 years. Give John a try They know cars and work together for a fantastic experience. Traded in my last x3 that was serviced and ran great for over 11 years. Give John a try today More

by DWMAJCHER Verified Customer Verified Customer

Report | Print

This dealership is always consistent. Perfect, accurate, organized and always comes through for the customer. Very respectful of their customers and honest. Perfect, accurate, organized and always comes through for the customer. Very respectful of their customers and honest. More

Report | Print

The whole car buying experience was very easy and very professional. We’ll be back for our next car. professional. We’ll be back for our next car. More

by LBEVERLEY Verified Customer Verified Customer

Report | Print