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Richard Lanci
Richard Lanci at BMW of Fort Washington
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Richard Lanci

Service and Parts Director

BMW of Fort Washington

500 Pennsylvania Avenue
Fort Washington, PA 19034

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5.0
255 Reviews

Dealership Experience

10 yrs, 6 mos

Industry Experience

45 yrs, 2 mos

Languages Spoken

English English

5.0

255 Reviews

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255 Reviews of Richard Lanci

February 12, 2025

Dealership Rating
Employee Rating

Ben and Rich did a great job, always take care of me when I come in. More

by Vgolov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Frank Menna, Ben Ammar, Melany Del Toro

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January 29, 2025

Dealership Rating
Employee Rating

Came in with no appointment today and Rich Lanci took very good care of me! Ben was also awesome as well! Nothing but amazing customer service! I recommend this dealership 100%! Thank you guys for making More

by arodriguez6753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Gary Koval, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Alden Miller, Dennis Kogout

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Jan 31, 2025

BMW of Fort Washington responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 25, 2025

Dealership Rating
Employee Rating

Have been known Ben for a while now. Great man and great service as always. My respect for you guys! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Baker, Amie Marshall, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Melany Del Toro, Alden Miller, Dennis Kogout

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Jan 27, 2025

BMW of Fort Washington responded

Hi Alex, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

January 25, 2025

Dealership Rating
Employee Rating

Visited service at Ft Washington dealership and met Ben. Very good man who strive to provide best customer service! Good job! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young, Brittany Startzel, Ben Ammar, Melany Del Toro, Dennis Kogout

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Jan 27, 2025

BMW of Fort Washington responded

Hi Alex, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

January 16, 2025

Dealership Rating
Employee Rating

Ben and Dennis very helping. Helped me with my new x7. Car is now shining like a Dimond. Thank you Rich and Ryan More

by Dennis.kogout0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Gary Koval, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Alden Miller, Dennis Kogout

Report | Print
Jan 17, 2025

BMW of Fort Washington responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 16, 2025

Dealership Rating
Employee Rating

Ben and Dennis were very helpful. Car was in and out way faster than I thought! More

by Zachdennison12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Gary Koval, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Alden Miller, Dennis Kogout

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Jan 20, 2025

BMW of Fort Washington responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

January 13, 2025

Dealership Rating
Employee Rating

Ben and Dennis treated me very well. Any time I need something done I’m coming back here! More

by Zachdennison12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Gary Koval, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Alden Miller, Dennis Kogout

Report | Print
Jan 15, 2025

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2024

Dealership Rating
Employee Rating

Had an emergency flat tire, and Ben along with the entire team came through to take care of me and keep my day going forward! More

by ksganta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amie Marshall, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Alden Miller

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Jan 01, 2025

BMW of Fort Washington responded

Hi, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

December 20, 2024

Dealership Rating
Employee Rating

Ben, Dennis & Frank are very helpful, professional and knowledgeable in service. They understand what I need and solve the problem quickly. Recommended!!! More

by nickle520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berj Yeretzian, Frank Menna, Ryan Young, James Garito, Brittany Startzel, Ben Ammar, Melany Del Toro, Alden Miller, Dennis Kogout

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Dec 23, 2024

BMW of Fort Washington responded

Hi, thank you so much for your feedback! Our team will be pleased to hear about your kind words and high star rating! Thanks again for the recommendation, and have a fantastic day!

December 18, 2024

Dealership Rating
Employee Rating

I picked up my car from service and was greeted by Ben who graciously walked me to all the right locations and pulled up my car to help me unload my car seat from the loaner back to our car. He continued More

by evereev33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Young, Ben Ammar, Dennis Kogout

Report | Print
Dec 21, 2024

BMW of Fort Washington responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Our team is available should you require any extra help.

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