Orlando Smith

Inquired about a vehicle online and made an appointment with Orlando. Test drove the vehicle and looked at several others before making my selection. Orlando was very accommodating and fair in negotiations with Orlando. Test drove the vehicle and looked at several others before making my selection. Orlando was very accommodating and fair in negotiations. W’s able to conduct purchase in a reasonable amount of time. Orlando was also excellent in dealing with follow-up questions in the days after purchase. More

by brikwarner Verified Customer Verified Customer

Report | Print

This was a situation from the start. I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I re I was on line and expressed interest on the car and filled out all the information requested on line including prequalifying. That same evening I received a call from internet sales advising the car was available. I advised I would be up to see it on Thursday, or Tuesday if I could clear the time. This took place Monday evening. I came up the next day Tuesday from Key Largo. I was meet by Jose and after about 45 minutes of waiting he comes and says he has good news and bad news. The car was available but was ut on loan. Why did the internet sales people not say that before I drive 2 hours up there. Then he works up a price that was almost 10k higher then the Sale Price in the internet posting. His reason was that I didn't quantify for all the incentives. When questioned he stated that no-one qualified for all the incentives. I told him I would only settle for the Sale Price as advertised. Jose goes to the manager and comes back with a price 6k higher then the sale price. We were walking out when a manager intervened. I told him (Chris I believe) the story and what I was only willing to pay the Sale Price as posted. Chris comes back with a 40k price. I said no and started to leave. He said would I compromise and I said 37500 out the door. He agreed. Then we had to wait over an hour to see the finance guy. Then wee sat there while he fills out all the paper work on the electronic signature board. The last document is the finance agreement which showed 41,000 approx. amount, if I had not caught that it would of been to late and I told the finance guy the agreed about with Chris was 37,500 out the door. So he had to start all over. Total time there as 6 hours. Totally unacceptable. The the car was 36 hours to get delivered to us because they had trouble retrieving it from Loan. Last but not least the charge cord that I ask 3 times to both Jose and Orlando to check and make sure it was there. As expect it was not and Orlando said it was not included even thought it is stated in the documents advertising from Chrysler that it is. Orlando stated it would be sent to me. I'm still waiting. The only reason I persisted was the Sale Price that was advertised was a good deal. A buyer should be able to pay the sale price without the hassle. Terrible service and a lot of deception. Only positive is I am satisfied with the deal that I had to keep watch for. The financial person change of loan amount was very very unprofessional. More

by tedmigala Verified Customer Verified Customer

Report | Print

I don't even have the paperwork for the truck that I just purchased also the first day there sitting down with Orlando Smith because Milo put us with him was using my truck as a trade in was telling Orlando purchased also the first day there sitting down with Orlando Smith because Milo put us with him was using my truck as a trade in was telling Orlando that I cannot leave my truck there that night I needed to take my truck home to unload it I kept getting told oh we'll get people to help you no I'm taking my truck home the next day showing up there to pick up the new truck Orlando asks us to have a seat and somebody would be with us right away we sat there for 15 to 20 minutes waiting on somebody nobody came to us nobody told us nothing nobody even knew where the truck was at Orlando's word was the truck was out front truck was not out front service there with Orlando Smith sucked More

by grandslam954 Verified Customer Verified Customer

Report | Print

Arrigo at Sawgrass was able to get me in the vehicle I wanted. They were very easy to work with. wanted. They were very easy to work with. More

by reefchicks Verified Customer Verified Customer

Report | Print