Bob Greenberg

To management at Arrigo Sawgrass, I scheduled an appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My appointment 9 days ahead to replace a windshield that was broken at another dealership. I was paying $1,900 out of pocket and bypassing insurance. My rep told me the windshield would be in before my appointment. When I pulled in, the greeter checked with my rep and came back saying the rep didn't have an appointment with me. A few minutes later the rep came outside and said he forgot because he was so busy. I should have left right then. Instead I let them hold my truck for two days and the windshield never showed up. Every call I made to the rep ended the same way. He'd say he was going to call me back in 30 minutes with an answer and never did, not once. I'd have to call him a few hours later and he'd act overwhelmed and ask if he could call me back again. He never did that either. While I was waiting I overheard at least three other customers getting the same treatment from different reps. We own a home in Lakewood Ranch near Sarasota and a condo on the Intracoastal in Pompano. I was looking for a dealership I could rely on. You had a customer at the door with $1,900 cash ready to spend and an appointment on the books. You lost the sale and wasted two days of my time. Run the math on what's happening in that service center. On my $1,900 windshield, estimate $1,100 gross profit and around $400 net after expenses. If 4 customers a day get the runaround I got, that's roughly $1.9M in revenue and $416K in net profit walking out the door per year. These are customers with confirmed appointments who showed up ready to pay. Whatever is going on in there isn't just costing you reputation, it's costing you real money. More

by JOSEPHSAL1121 Verified Customer Verified Customer

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Luciano fue atento, escuchó mis requisitos de lo sucedido con el carro. En general todo el equipo fue amable y servicial. con el carro. En general todo el equipo fue amable y servicial. More

by Ampi1966maury Verified Customer Verified Customer

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Robert provide me with amazing service, very helpful, efficient and honest care, keep coming back for service to Arrigo 100 % satisfaction every time efficient and honest care, keep coming back for service to Arrigo 100 % satisfaction every time More

by HERNANDEZ1601 Verified Customer Verified Customer

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Robert Greenberg is the best! ! Always great customer service and my van is ready on a reasonable time!! Thank you!! ! Always great customer service and my van is ready on a reasonable time!! Thank you!! More

by AMALIAGARCIA Verified Customer Verified Customer

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It was easy to schedule an appointment thru their website. Then, I was attended in a timely manner. Even, the person in charge was extremely busy with other customer other person helped me out. Mr. website. Then, I was attended in a timely manner. Even, the person in charge was extremely busy with other customer other person helped me out. Mr. Robert Greenberg attended me, he ask fee questions and sent my vehicle to the service technician. I chose to wait, the dealer has a comfortable waiting room. At the end Robert, explained me everything and the payment was also easy. I’m satisfied with this dealer. More

by rdbravoj Verified Customer Verified Customer

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The staff are knowledgeable,easy to deal with and overall very nice people. I fell very satisfied everything I leave there from the great job provided. very nice people. I fell very satisfied everything I leave there from the great job provided. More

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All service was too great I would like to continue to do all the time with you guys Thank you all the time with you guys Thank you More

by stefan12 Verified Customer Verified Customer

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These guys are always the best! Rob is always on top of it and gets things done! Thanks guys for the great service! Rob is always on top of it and gets things done! Thanks guys for the great service! More

by seancast Verified Customer Verified Customer

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The manager Bob Greenberg was very nice and helpful I am definitely going to be doing my maintenance with him .thank you definitely going to be doing my maintenance with him .thank you More

by CLEBER-CLEVER Verified Customer Verified Customer

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Excellent service, knowledgeable staff, especially service advisors. It's a pleasure to work with them. service advisors. It's a pleasure to work with them. More

by zoltanabodor Verified Customer Verified Customer

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