Mark Ricciardi

Where do I even start with this place? I’ll start with the good since it’s less. They offer good pricing and offer solid discounts. Anything else, is absolutely atrocious. I drove from Nap I’ll start with the good since it’s less. They offer good pricing and offer solid discounts. Anything else, is absolutely atrocious. I drove from Naples (about 2 hours away) after agreeing to a deal. First I was told I could use a debit card to purchase the vehicle which is how I intended to pay. Upon arrival I was told I could not do that and so now I had to finance the vehicle. We agreed to give me floor mats in exchange for the new form of payment. Shortly after I was told they don’t have floor mats for my vehicle but they would cut me a check. Once I left, I was told there was a lien on my trade in (there wasn’t because I purchased it in cash) but their system showed it as having one. I believe that, mistakes happen. They said once it’s cleared that they would send my check. I showed proof of the dealer mistake as well as GM financial (the ghost lien holder) and they started the run around. In fact, the salesperson I was working with (Jake) blocked my phone number. I recommend not working with him. Work with someone else. I have a signed “We Owe” from the dealership that they are refusing to honor. Save yourself the headache and research other dealers who will give you the same deal. And even if it’s a few hundred dollars more, it’s worth it. Trust me. I will be filing a complaint through FLHSMV. None of this is false or exaggerated and I promise it’s not worth the headache. Not only do they not have common decency and respect, they are blatantly ignoring a signed legal document. Use that information for what you will. I will happily provide phot proof to anyone who tries to dispute this review. Do not let them fool you. More

by BBLONDUN1 Verified Customer Verified Customer

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Very poor communication, promised a number of things and never followed up on them. They just wanted my money and ignored me once I purchased a vehicle. NEVER coming back here! never followed up on them. They just wanted my money and ignored me once I purchased a vehicle. NEVER coming back here! More

by franksa2727 Verified Customer Verified Customer

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BY FAR THE WORSE EXPERIENCE IVE EVER HAD IN A DEALERSHIP. From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire t From beginning to thankfully THE END it was absolutely terrible. Collin was the salesman and he was terrible he was looking at his phone the entire time we spoke and test drove. At his desk he wanted me to sign on a sheet that was $8,000 over the asking $23k asking price on a 2018 used vehicle. I told him I want to be at $25k out the door he wrote it down and said no problem sign next to the $25k out the door and the finance lady will come get you and then he disappeared without me seeing or signing a reprinted sheet with the new number. I waited 45 minutes and then she came and got me and said we can get it down to $26.5 and I said okay that’s fine then she took that paper away and said “sign here” and I said ”this paper still says $29k” she then crossed out a $3000 service plan and said yeah we canceled that and that’s how it got down to 26.5. Then the bank calls me to confirm everything before they fund the loan and notified me there was a service plan that I did pay for. She told me it is $650 and cover 2 OIL CHANGES! THATS IT FOR $650. I told her I did not ask or sign for any contracts and only regulated gap insurance. I looked at my contract and there was a $450 charge for service and a $499 charge for theft deterrent which I did not ask for and they did not even install on my vehicle. She said I need to go back to the dealership Because they are attempting fraud. I asked to speak to the woman in finance and instead a manager (I did not get his name but he was tall bald and had glasses) said “yeah we aren’t recontracting anything for you. You signed for 29k and that’s what you got. The dealership had to add these things on to cover the discount you asked for. And every bank turned you down so we did you a favor.” I responded with “first of all why are you so hostile I haven’t even spoken yet. How did no bank want to approve me when I have a 790 credit score and show me where I signed for any add ons or for 29k. He showed me the sheet for $29k WHICH SHOWED THE LADYS SIGNATURE FOR REMOVING THE $3k. And said oh let me go speak to her. He called me in and said okay we aren’t recontracting anything but she’s going to refund the 2 add ons since I did not sign for those. The lady sent me an email stated that it would be refunded but when I called back to the bank she said that there is no way for the dealership to refund the money if the vehicle hasn’t even been funded by the bank yet. The BANK recommended I return the vehicle due to fraudulent financing and purchase from a different dealership. When have you ever heard a bank recommend to return a vehicle and not give them $30k??? That’s how bad this was that even the bank wanted nothing to do with this. I would love to speak to the general manager who was “not available” today but I would love for him to give me a call when he gets a second. I will give an update on Google reviews if I ever speak to him. More

by BSILVESTRE220 Verified Customer Verified Customer

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