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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

Contact Me
4.7
32 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

7 yrs

Languages Spoken

English English

4.7

32 Reviews

Write a Review

32 Reviews of Norma Ocasio

August 01, 2026

Dealership Rating
Employee Rating

Very good I have no more to say I don't appreciate being forced to say more words More

by muskieman2009
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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July 31, 2026

Dealership Rating
Employee Rating

Always treated with respect and kindness and have had all my needs/questions addressed. I am a happy customer! More

by Jessie.c625
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Aug 01, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience with us. We’re delighted Norma treated you with respect and kindness while addressing all questions about your Ford F-150. We look forward to taking care of you again. Jeff Samp General Sales Manager 262-225-9010

July 30, 2026

Dealership Rating
Employee Rating

Timely accommodation for service appt. Great communication during. Surprised by offer to deliver vehicle to my work!! More

by DRBOWEFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the five-star rating. We’re glad we could schedule your service appointment promptly and keep you informed, and Norma was happy to deliver your Ford Bronco Sport to your workplace. Jeff Samp General Sales Manager 262-225-9010

July 29, 2026

Dealership Rating
Employee Rating

I came in to buy tires as an employee and they helped find the right ones. More

by LOEHRL40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emil English, Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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Jul 29, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team guided you to the best tire options for your Nissan. Thank you for the 5-star review. Jeff Samp General Sales Manager 262-225-9010

July 28, 2026

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Employee Rating

I've been buying a getting my cars serviced for over 20 years. You all do a great job. More

by Eagonpatty
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jul 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

It means a great deal that you’ve trusted us for over 20 years. We’re happy to have kept your Ford Escape running smoothly and look forward to your next visit. Jeff Samp General Sales Manager 262-225-9010

July 28, 2026

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Employee Rating

Great people. I had my granddaughters with me and everyone made her feel so welcome, from Noma in service to the salesman that showed her the mustang in the showr More

by REDWINGR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Cesar, Angelo Gagliano

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Jul 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing your granddaughters in for service on your Ford Bronco Sport. We’re glad our service and sales teams made her feel welcome and enjoyed showing her the Mustang. We look forward to welcoming you both again soon. Jeff Samp General Sales Manager 262-225-9010

July 18, 2026

Dealership Rating
Employee Rating

Been a long time customer of Boucher Ford in Menomonee Falls. This journey was for oil change as well as a tire rotation. The new building is great! Technician explained everything and I was on my way hom More

by ltbilly
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jul 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hello, thank you for your continued loyalty. We’re glad the Lincoln Corsair’s oil change and tire rotation went smoothly and that our new service center worked well for you. Norma and our team appreciate your feedback and look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

July 11, 2026

Dealership Rating
Employee Rating

the service experience was exceptional from start to finish. The team was professional, efficient, and genuinely focused on making sure everything was done right. It’s clear they take pride in both thei More

by PHILLIPKLEON
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jul 11, 2026

Gordie Boucher Ford of Menomonee Falls responded

It’s rewarding to know our team’s professionalism and efficiency delivered a seamless service experience for you. We appreciate your recognition of our careful workmanship and commitment to high standards. Thanks for trusting us with your Ford. Jeff Samp General Sales Manager 262-225-9010

July 08, 2026

Dealership Rating
Employee Rating

Norma was great. She explained how long it would take and it was done sooner than I expected. The waiting area was very clean and comfortable More

by grambowmary
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jul 08, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience with Norma. We’re glad the service on your Ford Escape was completed sooner than expected and that the waiting area met your expectations for cleanliness and comfort. We look forward to your next visit. Jeff Samp General Sales Manager 262-225-9010

July 05, 2026

Dealership Rating
Employee Rating

Very good people working in your service department. ?? Got me in during The Works deal and saved me money on my oil change. More

by GUYGNTHR
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Jul 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

We appreciate the 5-star rating. We’re glad our service team could fit your Ford in for The Works deal and help you save on your oil change. Let us know when you need any Ford service in the future. Jeff Samp General Sales Manager 262-225-9010

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