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Norma Ocasio
Norma Ocasio at Gordie Boucher Ford of Menomonee Falls

Norma Ocasio | Page 2

Express Service Writer

Gordie Boucher Ford of Menomonee Falls

N81 W12920 Leon Rd
Menomonee Falls, WI 53051

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4.6
26 Reviews

Dealership Experience

1 yr, 1 mo

Industry Experience

6 yrs, 11 mos

Languages Spoken

English English

4.6

26 Reviews

Write a Review

26 Reviews of Norma Ocasio

June 13, 2026

Dealership Rating
Employee Rating

I asked to have my oil leak checked. They said could not find any. Got home 12' oil leak on garage floor. TSB 19-2189 More

by Jeff.jarmuz26
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback, Jeff. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Jeff Samp General Sales Manager 262-225-9010

June 13, 2026

Dealership Rating
Employee Rating

They did not listen to what I asked for. Spent extra unnecessary time waiting for my car More

by JACOBSMAMA25
Recommend Dealer
No

Other Employees Tagged: Norma Ocasio

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Jun 18, 2026

Gordie Boucher Ford of Menomonee Falls responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jeff Samp General Sales Manager 262-225-9010

May 30, 2026

Dealership Rating
Employee Rating

Picked up my car at my house and delivered it after service. Could not have been easier to service my vehicle. Recommend Gordie Boucher for all your automotive needs! More

by GVV.MKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Delivery drivers!

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May 30, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re pleased to hear the pickup and delivery service for your Ford Escape was seamless and easy. Norma and our service team thank you for recommending us. We look forward to assisting you again! Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

Great service, quick easy! Definitely recommend! Staff was informative, helpful, friendly, and knowledgeable. The video of the service was great! More

by SHAWN.HOFSTETTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Krueger, Charles Pleugers, Errick Clay, Tim Cesar, Angelo Gagliano, Alicia Bey, Mike McCulley, Tia Harmon

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re happy our team could make the service on your Ford F-250 quick and clear, and that the video overview added value to your visit. Thank you for recommending us, and we look forward to helping you again. Jeff Samp General Sales Manager 262-225-9010

May 23, 2026

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Employee Rating

It was very organized and everyone was friendly and helpful. A very good experience! I'll come back. More

by DAVE.KLEMM
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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May 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

We’re delighted your Ford F-150 service was well organized and that our team was welcoming and helpful. Norma and our staff look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

April 28, 2026

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Employee Rating

The staff were very helpful. They gave me info on additional work that needed to be done so I will be making another appointment for some of those items once the recall part come More

by dtaylor981228
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 28, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your five-star review. It’s wonderful to hear our team gave you clear information on the additional work needed for your Ford Fusion. We look forward to your next appointment once the recall part arrives. Jeff Samp General Sales Manager 262-225-9010

April 22, 2026

Dealership Rating
Employee Rating

Good service but took 2 hours to do oil change etc Need to improve efficiency More

by ARDELLINI
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 23, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Melvin Ehnert melvin.ehnert@boucher.com

April 16, 2026

Dealership Rating
Employee Rating

Service & sakes Awesome Angelo & crew on service Joe in sales Adrianna in financing Professional sales service More

by SANCHOPATRICK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Jubran, Robert Krueger, Adrianna Mayen, Angelo Gagliano

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Apr 16, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star review and for recognizing our team. We’re glad Angelo and the service crew exceeded your expectations and that Joe in sales and Adrianna in financing guided you through your purchase. Enjoy your new Ford Maverick, and we look forward to assisting you again. Jeff Samp General Sales Manager 262-225-9010

April 05, 2026

Dealership Rating
Employee Rating

The new location has many improvements, everyone that I saw was happy and very helpful. More

by Jlepak3
Recommend Dealer
Yes

Other Employees Tagged: Norma Ocasio

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Apr 05, 2026

Gordie Boucher Ford of Menomonee Falls responded

Thank you for noticing the upgrades at our new location and for sharing that the team was upbeat and supportive during your visit. Norma and the service crew appreciate knowing they made your Ford Bronco service smoother. We look forward to assisting you again. Melvin Ehnert melvin.ehnert@boucher.com

March 25, 2026

Dealership Rating
Employee Rating

Great experience so far. I haven't purchased yet, but I plan to. I visited to have maintenance on my vehicle, and also checked out a new car. Robert Jeanes has been excellent More

by MKEMom6
Recommend Dealer
Yes

Other Employees Tagged: Angelo Gagliano , Robert Jeanes

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Mar 25, 2026

Gordie Boucher Ford of Menomonee Falls responded

Hello, we’re glad your maintenance visit went smoothly and you enjoyed exploring a new vehicle. Robert has been happy to share information and answer your questions without any pressure. We look forward to helping you when you’re ready to make your purchase. Jeff Samp General Sales Manager 262-225-9010

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