Nicole Nelson | Page 4

Nicole helped me with my very first service and she went above and beyond. Will recommend Nicole over again Thank you above and beyond. Will recommend Nicole over again Thank you More

by sandyuhmhan Verified Customer Verified Customer

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I made an appointment online for a recall fix. Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talk Online, it said it would take 1 hour. When I arrived, I had to wait more than 15 minutes before I could even talk to someone. Then, the person I talked to said that the service would take 3-4 hours, and being that it was already almost 3 pm, that I'd have to come back another time, earlier in the day. She also said they didn't have the part in stock. It may well be that this was the fault of the corporate online appointment booking system rather than this dealer, but this lack of coordination is totally unacceptable. It wasn't a huge inconvenience for me, but for some people, setting aside a block of time and going out of their way to the dealer for a fix, and then having that time wasted, would be a huge inconvenience. More

by Aaron Verified Customer Verified Customer

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All worked out as expected. The cost was comparable with other repair shop, Free car wash at the end. The cost was comparable with other repair shop, Free car wash at the end. More

by yicdoo Verified Customer Verified Customer

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Great attitude and customer service,very pleasant atmosphere,eager to assist and listen to the customer. atmosphere,eager to assist and listen to the customer. More

by man11brew Verified Customer Verified Customer

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Jeremy took the time to explain what was done as well as what is needed for the upcoming 60000 mile service. I appreciate that very much. This is one of the reason that I go out my way to go to So Bay Hyund what is needed for the upcoming 60000 mile service. I appreciate that very much. This is one of the reason that I go out my way to go to So Bay Hyundai More

by MELJOHN72 Verified Customer Verified Customer

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Thank you thank you thank you Thank you thank you thank you Thank you thank you thank you you Thank you thank you thank you More

by clore61 Verified Customer Verified Customer

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Every thing just perfect. She was very knowledgeable, approachable and friendly. Working with her made me love Hydai dealership, I wish everyone should be like her! She was very knowledgeable, approachable and friendly. Working with her made me love Hydai dealership, I wish everyone should be like her! More

by bipinbajania Verified Customer Verified Customer

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Nicole went out of her way to locate a spare blade cover for my key fob. This would have cost me $55. for my key fob. This would have cost me $55. More

by SANDYTANZIL Verified Customer Verified Customer

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Helpful. Great service and experience with all employees I encountered at the dealership and service counter. I will continue to have my car serviced at this Great service and experience with all employees I encountered at the dealership and service counter. I will continue to have my car serviced at this dealership. Thanks! More

by BRITTANYPBLACK Verified Customer Verified Customer

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i was lied to from the service department when my first engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never engine blew that I would be receiving a new engine.. I was told that multiple times. I am on engine number three. Not due to my fault. I will never buy another Hyundai. The last rebuilt engine you only gave me 30 days warranty… not acceptable. More

by DARLINDANA19 Verified Customer Verified Customer

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