Convenient and great customer service.
Waiting area was comfortable and had nice amenities. Friendly staff.
Waiting area was comfortable and had nice amenities. Friendly staff.
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by dfnojima
Verified Customer
Verified Customer
Service Price Transparency
May 18, 2026 -
South Bay Hyundai responded
Thank you for the wonderful review! We’re so glad to hear you enjoyed the convenience of your visit and that our team provided great customer service. It’s also great to know you found the waiting area comfortable with nice amenities, and that our staff made you feel welcome. We truly appreciate your support and look forward to seeing you again!
Friendly and professional .
If asked they explaine the work done
Offer ride to customers when car dropped off
If asked they explaine the work done
Offer ride to customers when car dropped off
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by SHMCPA1
Verified Customer
Verified Customer
May 14, 2026 -
South Bay Hyundai responded
Thank you for your kind review! We’re glad to hear you experienced friendly and professional service, and that our team took the time to clearly explain the work performed on your vehicle. It’s also great to know the ride assistance made your visit more convenient.
We truly appreciate your support and look forward to seeing you again!
Great, personable, and extremely efficient service!
Thank you so much to Nicole! Highly recommend this dealership.
Thank you so much to Nicole! Highly recommend this dealership.
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by christymoya
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
South Bay Hyundai responded
Thank you so much for the great feedback! We’re thrilled to hear you received personable and efficient service, and that Nicole made such a strong positive impression. We’ll be sure to pass your kind words along to her.
We truly appreciate your recommendation of South Bay Hyundai and look forward to seeing you again next time!
She did not have a great attitude.
Customer service has been overall good brfore this time.
Customer service has been overall good brfore this time.
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by JY
Verified Customer
Verified Customer
Apr 23, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your feedback. We’re glad to hear that, overall, you’ve had good customer service experiences in the past, but we’re sorry to hear this particular interaction didn’t meet that same standard. That’s not the impression we want to leave.
We appreciate you bringing it to our attention and will make sure it’s reviewed with the team so we can continue improving consistency across every visit.
We value your continued trust in South Bay Hyundai and hope your future experiences return to the high level of service you’ve come to expect.
I appreciate Nicole's professionalism and common
courtesy. She has taken the next step in making my visit very enjoyable
courtesy. She has taken the next step in making my visit very enjoyable
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by IJCMONSTER
Verified Customer
Verified Customer
Apr 17, 2026 -
South Bay Hyundai responded
Thank you for your kind words! We’re so glad to hear Nicole’s professionalism and courtesy made your visit especially enjoyable.
Taking that extra step to create a great experience is exactly what we strive for. We truly appreciate your feedback and look forward to seeing you again!
After an oil change at the dealership late last year my
car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving
car began riding rough. Strangely coincidental the morning of my appointment to check it out, the car took multiple attempts to start. Upon arriving at the dealership I was told it was a bit late in the day for service to get to it and it was suggested I bring it back in a couple days. The morning of the next appointment it also took multiple tries to start the engine. The car was kept overnight for diagnosis. Bottom line, it needed a new starter at a whopping cost of over $900 including an outrageous 3% surcharge for paying with a credit card. Shame on Hyundai for nickel and diming customers. Anyway, the initial concern of rough ride was not solved despite 2 days of service. I also think requiring a new starter after just 14,000 miles is quite disappointing. I suspect, but can’t prove, that it’s possible oil was spilled on the starter during the oil change. In addition, I think the $215 diagnosis fee should have been waved since I indicated the starter was acting up.
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by ibepat
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2026 -
South Bay Hyundai responded
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered with your vehicle following your oil change, as well as for any miscommunication regarding service timing and diagnosis.
We understand your concerns regarding the cost of the starter replacement and the credit card surcharge. While surcharges are sometimes applied for card processing, we hear your feedback and will review ways to make our billing more transparent. We also regret that the rough ride issue was not resolved during your visit, and we appreciate your patience as our team worked to diagnose the starting issue.
Your experience has been shared with our service management team to help improve communication, service processes, and customer care. We value your feedback and hope to have the opportunity to restore your confidence in our service department.
Nicole got us out ahead of schedule!
The waiting room was very comfortable.
Thank you Nicole!
The waiting room was very comfortable.
Thank you Nicole!
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by wdarnold50
Verified Customer
Verified Customer
Service Price Transparency
I was disappointed to wait longer than the time projected
for my vehicle service. Many people who waited came after me, and their vehicles were done before mine. I think Nicole forgot I was waiting because s
for my vehicle service. Many people who waited came after me, and their vehicles were done before mine. I think Nicole forgot I was waiting because she came out to get other clients to tell them their cars were ready, but she called me when I was sitting in the lobby the entire time. I had a scheduled appointment and I said in that appointment that I was waiting for my car. I did enjoy that my car was washed, but I did have to wait longer for that too (after I was told my car was ready by the phone call received).
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by Ruby
Verified Customer
Verified Customer
Service Price Transparency
The reception when bringing in car for service was less
than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly,
than great. Three employees standing by playing around and laughing while I waited. Once we got an advisor to come out, ever went smoothly,
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by dweber3kids
Verified Customer
Verified Customer
Service Price Transparency
Nicole had provided the services in timely manner.
She explained well the issues to be solved.
She explained well the issues to be solved.
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by leejhh1122
Verified Customer
Verified Customer
Service Price Transparency
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